Champion Chrysler Jeep Dodge Ram of Lansing

Urgent Service Requirement I recently experienced a failure of the oil cooler, and it required urgent attention. CC's service representative, Phillip, somehow manage to fit me i I recently experienced a failure of the oil cooler, and it required urgent attention. CC's service representative, Phillip, somehow manage to fit me into that day's schedule. The diagnosis was completed that afternoon and though a part had to be delivered from Chicago, the repair was completed the next day. Phillip kept me informed of the situation with frequent updates. I was completely satisfied with the level of service from this dealership and in particular the service rep I worked with. More

Everything was great Phil spent the extra time to make some phone calls and help me with my cracked windshield. Him along with his team always go the extra mile to help me Phil spent the extra time to make some phone calls and help me with my cracked windshield. Him along with his team always go the extra mile to help me out. Thank you!!! More

Service Department Needs Help Even with a scheduled appointment, something as simple as an oil change takes almost 2 hours. Grand Ledge Ford can do it in half an hour, with a more Even with a scheduled appointment, something as simple as an oil change takes almost 2 hours. Grand Ledge Ford can do it in half an hour, with a more friendly and accommodating staff. More

Love this dealership! I worked with Emily, she was professional, helpful, and had a great personality! From beginning to end the staff was knowledgeable and curious, I will I worked with Emily, she was professional, helpful, and had a great personality! From beginning to end the staff was knowledgeable and curious, I will be visiting them again! More

Confused I was contacted by a sales person who I had worked with in he past, he let me know if I had a down payment I we could continue our business and get me I was contacted by a sales person who I had worked with in he past, he let me know if I had a down payment I we could continue our business and get me into a car. I showed for my appointment only to be told I was missed in booking and could I return another day. I was then called that day by the sales person and told what i need to get into a car again. I did a online app and waited, next day I was told I had to get certain papers together to see if I qualified, understandable, and I did in short I spent a week getting together all the paper work I was asked to get on Thurs March 1,2018 I had all the paperwork and was told on Friday I would be contacted and brought in to finish paperwork and look at cars. After spending a week doing all this I was never contacted back, just dropped with no explanation. I had asked the saleperson if working with me was a problem please let me know. I was informed all was well just needed to get me financed. Still nothing, I very disappointed cause I wasted a week with this person, when I could have went to another dealership and the fact in the past he had been helpful and had even reached out to me. What happened after that I don't know , but it would have been nice to received a call back or anything this wasn't professional at all. Please in the future good or bad news stay in touch with your customers and don't waste their's and your time if you can't work with them. . More

Great Service I am an Insurance Agent/Owner and I communicate with people everyday so I\'ve seen and heard all! I had the pleasure to work with Phillip Wright in th I am an Insurance Agent/Owner and I communicate with people everyday so I\'ve seen and heard all! I had the pleasure to work with Phillip Wright in the Service Department. Phillip, Thank You for taking care of me and calling me every single day while my car was in the shop. My Charger was there for two weeks getting major repairs. He always put me at ease and was very detail oriented when it came to the status of the repairs. I will always recommend my clients, family and friends to your shop. Eric E. View on Yelp More

Decent service Buying experience started kind of rough but the dealership made it right in the end thanks to the general manager being on top of things. Buying experience started kind of rough but the dealership made it right in the end thanks to the general manager being on top of things. More

Great service. Dropped my cat off for a water pump bearing noise. Did not have a appointment and was told they were scheduling for that next week. Brian had my car Dropped my cat off for a water pump bearing noise. Did not have a appointment and was told they were scheduling for that next week. Brian had my car done in 2 days. Talk about one shocked and happy customer. More

great service The service attendant Tina is the best.. she checks up on me often while I am waiting for my vehicle...It's the little things The service attendant Tina is the best.. she checks up on me often while I am waiting for my vehicle...It's the little things More

great P wright listened closely to me and suggested his thoughts on the proper service of my vehicle. He followed up on the work being performed. P wright listened closely to me and suggested his thoughts on the proper service of my vehicle. He followed up on the work being performed. More