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Champion Chrysler Jeep Dodge - Service Center

4.2

73 Lifetime Service Reviews

4505 W 96th St, Indianapolis, Indiana 46268

73 Reviews of Champion Chrysler Jeep Dodge - Service Center

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October 08, 2018

"Small Car Repair"

- Markk

I had my car serviced for a in issue that was under warranty. I went to pick up my car after hours and was instructed to go to the dealership. I went to the dealership and they did not know who I was, where my car was located, or how I could get it. I drove over to the service department on my own and saw my car through a fence. Thankfully there was one employee left who was able to open the gate so I could see my car but we could not find the key. After 45 minutes he finally found the key and I was able to get my car and go home. This was an inconvenience to say the least as no one had any answers for me and a 5 minute visit turned into 45 minutes.

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Recommend Dealer
Yes
Employees Worked With
Oct 08, 2018 -

Champion Chrysler Jeep Dodge responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Jeff Klein, Service & Parts Director

October 08, 2018

"The only dealership I have ever recommended."

- pwheaton96

Service at Champion is always quick, easy, and polite. They are the only dealership I have recommended from personal experience. I may not go for all my service, but when I do it as as pleasant as it can be.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Ron Spears
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ray (sales 7 years ago)
Oct 08, 2018 -

Champion Chrysler Jeep Dodge responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Jeff Klein, Service & Parts Director

September 27, 2018

"Trustworthy service "

- Herjeep

I don’t know anything about cars, but after shopping around I know I will get the best service at the best price here at Champion.

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Recommend Dealer
Yes
Employees Worked With
Jeff Klein
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 28, 2018 -

Champion Chrysler Jeep Dodge responded

Thank you for the positive feedback. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Best regards, Jeff Klein, Service & Parts Director

September 24, 2018

"Breakdown turned rescue "

- P.wical

My new 2018 dodge caravan had a malfunction while in Indianapolis on business and I had to be towed. Clarence took acceptional care of me and got me back on the road feeling confident my van was all fixed. Kudos to him for making me feel less stressed and able to laugh before I pulled away Thank you all! 10's in customer service!!!

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Recommend Dealer
Yes
Employees Worked With
Clarence
Sep 25, 2018 -

Champion Chrysler Jeep Dodge responded

We appreciate you taking the time to share your feedback with us!  We work hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to the team and we look forward to seeing you again. Jon Lambertson, General Manager, 317-872-6200 ext. 2019, jlambertson@championcjd.com

August 15, 2018

"Thorough"

- KHeath

Service advisor was very thorough, attentive and friendly. He explained all the details of my repairs and made certain my request for service were met.

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Recommend Dealer
Yes
Employees Worked With
Ron Spears
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 17, 2018 -

Champion Chrysler Jeep Dodge responded

We are so glad we could take care of all of your needs! Thank you for giving this feedback; we will be sure to share it with the team! Best, Jeff Klein, Service & Parts Director

August 10, 2018

"Always pleasant"

- Lovemyram

The staff is always helpful and cheery. The work is always timely. I always enjoy the additional complimentary offerings that accompany a fresh cup of coffee or water.

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Recommend Dealer
Yes
Employees Worked With
Jeff Klein
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Lutane
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ron Spears
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jon Stumpf
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keisha Tranbarger
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Trevor is a nice guy
Aug 13, 2018 -

Champion Chrysler Jeep Dodge responded

Thank you for sharing your experience with us! Our service department works hard day in and day out to provide the best results for our customers! I will personally share your feedback with my team to ensure we continue to provide the same level of service for all of our customers. Sincerely, Jeff Klein, Service & Parts Director

August 07, 2018

"Great service "

- JPerry_1

From the time that I bought my car from this dealership, they’ve been nothing short of great. I’ve brought my car in for oil changes and anything else I’ve needed done and they’ve gotten it done in a timely manner! I will continue to bring my car here and I will continue to suggest to my friends and family to bring their vehicles there as well.

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Recommend Dealer
Yes
Employees Worked With
Jon Stumpf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 08, 2018 -

Champion Chrysler Jeep Dodge responded

We love hearing from our customers so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our staff at Champion Chrysler Jeep Dodge Ram was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Jeff Klein, Service & Parts Director

July 31, 2018

"Overall a good experience"

- Mikehopkins

I took my Chatger in for a recall and an oil change. Service was friendly and timely. My only complaint is there were some greasy hand prints on the door and hood they didn't clean before bringing my car out to me. But other than that, a very good experience.

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Recommend Dealer
Yes
Employees Worked With
It was his 1st day, Michael, I think, but I forgot his last name
Aug 01, 2018 -

Champion Chrysler Jeep Dodge responded

Thanks for giving us the opportunity to service your vehicle. I am happy to hear that everything went well for you. I will pass your feedback along to the team! Best, Jon Lambertson, General Manager, 317-872-6200 ext. 2019, jlambertson@championcjd.com

July 02, 2018

"Bad repair "

- Khahn

Brought my Jeep Wrangler to Champion for brake repair. The main issue was never fixed. I ended up fixing it myself. Champion was a big wast of time and money

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Recommend Dealer
No
Employees Worked With
Ron Spears
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : The service manager called and we decided my issue. No refund was offered. Did not want one.
June 21, 2018

"Oil change and minor repairs "

- John3

Did routine oil chang and repaired gate lift gas shocks. Easy back seat was reprogrammed. Applied my lifetime warranty and the whole experience was great. Technician spoke to me personally about programming issue and oil. I was treated very professionally.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
John Lutane
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jon Stumpf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 21, 2018 -

Champion Chrysler Jeep Dodge responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Champion Chrysler Jeep Dodge Ram! If there is anything else we can do for you, just pay us a visit! Best, Jeff Klein, Service & Parts Director

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