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Champion Chrysler Jeep Dodge - Service Center

4.3

85 Lifetime Service Reviews

4505 W 96th St, Indianapolis, Indiana 46268

85 Reviews of Champion Chrysler Jeep Dodge - Service Center

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January 16, 2019

"Oil Change "

- N123

The service at this dealership is fair. This is the only place I take my Jeep to be serviced. I also purchased my car there.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Lane
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keisha Tranbarger
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 16, 2019 -

Champion Chrysler Jeep Dodge responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Jeff Klein, Service & Parts Director

January 15, 2019

"2008 Aspen"

- Anne’sCar

Champions service department is excellent. They are friendly and take the time to insure each customer has a positive experience. All of the service writers have a solid understanding of the technical side of the vehicles they service. They take the time to understand the customers service needs. And, you cant find a better shuttle driver than Clarence. Jeff, John, and their crew are outstanding.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Klein
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
John Lutane
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keisha Tranbarger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 16, 2019 -

Champion Chrysler Jeep Dodge responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Jeff Klein, Service & Parts Director

January 02, 2019

"Fast, thorough service."

- Pavey8

This is the 2nd time we’ve used Champion to service our van for a recall. We had them change the oil and rotate the tires as well. They have a friendly staff that does a great job and works quickly. They always have coupons available for service too. We will continue using this dealership for our needs.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Spears
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 02, 2019 -

Champion Chrysler Jeep Dodge responded

Thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Jeff Klein, Service & Parts Director

December 28, 2018

"Always a good experience. Friendly and professional."

- Cat Lady

Everyone here is always friendly and professional making the experience very positive. This particular visit my service representative was Ron, but I have also have had other service reps that are equally helpful.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Lutane
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ron Spears
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keisha Tranbarger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Annie Beck
Dec 28, 2018 -

Champion Chrysler Jeep Dodge responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from us! If there is anything more that we can do, please come back and see us again. Take care! Jeff Klein, Service & Parts Director

December 21, 2018

"First time Dodge owner First service"

- Indywrench

Great service. Never been there before. Brought my own oil and filter. No problem. Had it done in one hour. Great rating! I usually do my own, I was tight on time, and they got me right in. Keisha Tranbarger was very helpful and efficient. I will be returning for more excellent service. Keep up the good work.

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Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jon Stumpf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keisha Tranbarger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 22, 2018 -

Champion Chrysler Jeep Dodge responded

We love hearing from our customers so thank you for taking the time to write this glowing feedback. It's wonderful to hear that our staff at Champion Chrysler Jeep Dodge Ram was able to provide you with an excellent experience! We really appreciate this feedback and we will share it with Keisha and the team. Thank you and if you have any questions about the work that was done please feel free to contact us. Best regards, Jeff Klein, Service & Parts Director

December 17, 2018

"Experience "

- annanelson5122

I would really say No, that I wouldn’t recommend Champion due to my recent experience, but I try to be a nice person. I am disappointed that Champion, not including Ron from service, is more focused on the SALE rather than the customers. They did not care about helping me as their long time loyal customer, only that they could reel me in for another sale on a new car. I trashed the idea that Champion could help me by lending me a car while my rim was being repaired & instead made other arrangements. I will complete the lease on my car & will keep it, I don’t want another car from them.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Spears
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gene Allen
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 26, 2018 -

Champion Chrysler Jeep Dodge responded

I am very sorry to hear about your recent experience with our dealership. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Sincerely, Jeff Klein, Service & Parts Director

December 11, 2018

"Great Ownership. Great Service Center."

- ChargerGuy99

This Dealership is well ran. The dealership owner(Mr. Falcon) has really set the bar high for all other dealerships. I've owned cars from many dealers throughout the years. Champion on West 96th Street has by Far been better than all others I've gone to over the years. Very well ran from the Sales dept to the Service Dept. My last car I purchased from them in 2013; I still own and drive it daily. Whenever Ive had an issue, I take it Right in with No hassle from the service guys, and they check out whatever is needed and offer many repair options and I always have them make the repairs. In fact, a couple of times I went in, the owner (Mr.Falcon) was actually walking around inside of the Service Dept, and was very approachable. In fact we talked for 20-30min on one of my last service visits and he was very polite, professional, and knowledgeable. He even offered to make me a deal on a newer car, but again... No hassle at all. Very Courteous and Respectful. A+ Dealership. A+ Services, A+ Ownership. Great Job guys at Champion. Keep up the Great Job!👍 p.s. The Service Dept Mgr(Jeff Klein) runs a tight-ship. He's very courteous as well and really goes the extra mile. My Service Rep Keisha Tranbarger=PHENOMENAL. I can't say enough about her! She's helped me out a TON!!! Kudos Keisha & Jeff!!) Highest Regards, Mr. Chandler

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Klein
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Keisha Tranbarger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mr. F. Falcon
Dec 12, 2018 -

Champion Chrysler Jeep Dodge responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Champion Chrysler Jeep Dodge Ram special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, professional, and knowledegable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Best regards, Jeff Klein, Service & Parts Director

December 03, 2018

"Repair and maintenance "

- Jeepdriver

The service team was helpful and very responsive. I got my vehicle back when it was promised. I would return for additional service when needed.

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Recommend Dealer
Yes
Employees Worked With
Clarence
Dec 04, 2018 -

Champion Chrysler Jeep Dodge responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best regards Jeff Klein, Service & Parts Director

December 03, 2018

"Amazing Customer Service"

- Ghost52

I made an appt for an oil change. They were able to get me right in. My wait was minimum and the team members were amazing. Customer service was second to none.

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Recommend Dealer
Yes
Employees Worked With
Dec 04, 2018 -

Champion Chrysler Jeep Dodge responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best regards Jeff Klein, Service & Parts Director

November 30, 2018

"Holiday water pump "

- Nfoss

Jon and service team provided a late notice repair. Free loaner, fixed the warranty repair, and made it happen during Thanksgiving holiday week. 2017 Dodge Charger. Thanks guys Neal Fossmeyer

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Klein
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jon Stumpf
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 02, 2018 -

Champion Chrysler Jeep Dodge responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Jeff Klein, Service & Parts Director

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