Champion Cueter Chrysler Jeep Dodge Ram of Ypsilanti/Ann Arbor

Had my vehicle for 11 days to change a starter. Ridiculous! Then they told me they had a part on order and would call me when it came in, that was a year ago. I've called repeatedly, I've went to t Ridiculous! Then they told me they had a part on order and would call me when it came in, that was a year ago. I've called repeatedly, I've went to the dealership repeatedly and neither the service manager or the store manager never seems to be around. I've requested call backs and I never get them. This is the last place on Earth I would consider doing business with. More

Had two warning lights on my 2021 Jeep Cherokee. Made an appointment to drop it off on a Wednesday. They canceled that appointment d/t a power outage and rescheduled me for the following Tuesday (Mo Made an appointment to drop it off on a Wednesday. They canceled that appointment d/t a power outage and rescheduled me for the following Tuesday (Monday was a holiday). When I dropped it off I mentioned I had a rental until Friday and asked if I could have it back by then to which they said they’d do their best. As of Friday they had not even looked at the car. The part that makes it extra frustrating is that the car was drivable. Why was I paying for a rental while my drivable car sits in their parking lot? I went and picked it up when they confirmed they would not look at it until Monday at the earliest. I now have an appointment at another local dealer. Fingers crossed they have better customer service. I would not recommend this place at all. Customer experience has been a 0/10. I bought the car from them and until now I would have bought from them again. Not anymore. Kayla, the service tech, was at least pleasant to deal with. I realize this is out of her control. More

Made an appointment, got a rental car, dropped my truck off at Champion Cueter, filled out all the paperwork, and was finally told they could not analyze it for 3-5 days. I said, no problem since I had to off at Champion Cueter, filled out all the paperwork, and was finally told they could not analyze it for 3-5 days. I said, no problem since I had to go out of town on business,. Here it is 7 days later and they still have not analyzed the issue. The worst part is the issue I am having is from a repair they had done previously. Not happy. I would stay as far away from these people as possible. They will not take care of you, but they will take you for a ride................... More

Great service and great people. I have had my RAM 1500 in there 3 times and I have always been very satisfied with the quality of the work and the speed of service. Chad the service I have had my RAM 1500 in there 3 times and I have always been very satisfied with the quality of the work and the speed of service. Chad the service manger was awesome! More

By far the WORST experience I've ever had at any auto service place. I had my car towed here because I was having trouble shifting gears in my car and the air conditioning wasn't working. The night my ca service place. I had my car towed here because I was having trouble shifting gears in my car and the air conditioning wasn't working. The night my car was towed here, someone had broken into my car and shattered the back driver side window. I was not informed of this until a few days later. When I went up to the dealership to see the window damage, I noticed that the broken window had been left exposed for about 3-4 days. There were bad thunderstorms the days my window was left exposed. So, the inside of my car was soaking wet, started to smell of mildew and the leather seat on that side had started to wrinkle/wave up. The dealership did not bother to cover the window. Claimed that they thought the car arrived that way, which I don't see how because there was glass everywhere. They pulled the security cameras and noticed that a few other cars were vandalized as well and had to file a police report. On another note, informed me that my other car repairs would be $4,200 because they had to replace a few bad wires and my drive shaft; and for the air conditioning repairs. I agreed to just pay for the bad wires and drive shaft repairs which they quoted me $1,900. A few days later, they said they would need to replace the TCM as well and that would cost me another $1,900, which would be a total of $3,800. And then I found out they were NOT going to fix the window. They wanted me to pay for that as well which would cost me an additional $625 on top of the other repairs. I feel as though they should have covered the cost for the window repairs or fixed it since it happen on their property. I still don't even know if the door or window is still functioning or not due to the rain damage. And on top of that, I feel as though I was being over charged for the other repairs. I know that repairs at a dealership usually cost more, which I was okay with, but their prices are outrageous. Because of the poor customer service, I decided to stop repairs on the car and take it elsewhere. (I also didn't want my car to sit there for a few more weeks considering the vandalism and the possibility of it happening again.) They had already finished the wiring repairs and stuck me with a $1,000 bill for the few wire harnesses they replaced and the air conditioning diagnostic. The window situation was left unresolved, so I had to file a complaint with the Michigan Department of State and the BBB. I also have a lawyer on standby if that doesn't help. This situation has caused me soooooooo much stress. I will never buy a car from them again or use their service department. More

Had the same horrible experience with this dealership. Car problems with no call backs. Charged us to look at it and said it was normal, took it somewhere else and had it fixed. waste of time and money p Car problems with no call backs. Charged us to look at it and said it was normal, took it somewhere else and had it fixed. waste of time and money poor customer service . Never buy a car from them again. Beware! More

I have been coming to this dealer since 2015. I have gotten 4 cars from them. I appreciated every time they worked with me up until now. The customer service is pretty much terrible at this point. It al gotten 4 cars from them. I appreciated every time they worked with me up until now. The customer service is pretty much terrible at this point. It all started after I got my 2021 grand jeep Cherokee. A few months after having the vehicle I started hearing noises and experienced jerking. I took it up there and the service manager took a test drive with me and stated the whining noise and jerking I was experiencing was normal and his wife car was doing the same thing (apparently his wife car needs to be checked too). Went back a few weeks after and they put a pod reader in my vehicle and nothing came up. They said my car was fine. About a week later my brand new vehicle service transmission light came on (but “nothing is wrong with it). I contacted Cueter and spoke with Heather about the situation and possibly doing the buy back program. She stated to me she was going to talk to one of the service guys she trusted and was going to get back to me. Never heard from her again. Called her for about a week never got a call back. Fast forward I got it towed to a different dealer and they fixed my vehicle. Turns out I needed a new valve body and I had incorrect gear ratios. Fast forward my car is now doing the same thing so it’s back in the shop. Been in there for 3 weeks now due to the transmission heater. So now I’m speaking with Jeep directly to get a case started. So I called Cueter earlier this week to get documentation that I came their twice I was told I would be emailed or called never happened. Fast forward to today I called Heather no answer. I then had a friend call and look who answers the phone. I then proceed to tell her my situation. I was told I would receive a call back in 15 minutes. Let’s just say that 15 minutes has came and went. It’s crazy that I am being treated this way. I can’t even get the info that’s need or a simple call back. However, when it’s a car sale on the line no one has a problem with calling you. This use to be my go to dealer. But, not anymore. They have definitely lost a loyal customer. More