Champion Hargreaves Chevrolet

Rude and cheap Do Not and I repeat Do Not use this company to buy a car and especially do not use them for any type of service work. They are by far the worst dealer Do Not and I repeat Do Not use this company to buy a car and especially do not use them for any type of service work. They are by far the worst dealership in Michigan!!! If I could give them a no star review I would. First off I purchased a car from them and they never did a overall safety inspection on the vehicle per the laws of the state of Michigan. Then when complaining about the issues that should have been fixed they say they fixed the issues that were brought up. But yet the car has been brought in 4 times without the issues resolved. They are so cheap and slick they hide issues by trying to cover them up so they don’t have to fix the issues so they can make a few more pennies. Then they lie and to customers and have an attitude toward the customers of you address them about an issue. They don’t want to cover warranties they offer the customers per a purchase agreement. They make up every excuse to not cover an issue stating it’s not safety issue. A wheel hub is a safety issue but they state they talked to the warranty people but they never do it with the customer it’s always behind closed doors. They are very slick in what they do and try to cover there tracks but I’m too good for them on that. I have documentation of the false repairs and lies and have many photos of the issues before and after with issues still not resolved to this day. Have bought a vehicle almost a month ago and have driven a loaner for 27 or the 30 days since the purchase of the vehicle!!!! I will be also filing a complaint to Lansing to have all there service department workers license reviewed in Lansing and also a complaint will be filed with the better business bureau as they have poor business practices that are borderline fraudulent. I will go as I need too to make sure all the issues are fixed properly and correctly and the vehicle is safe to drive and that others will never have this same problem. Used car manager Eric Rucinski shouldn’t have a job there for sure cause he’s promised too much and feeds customers with all lies and he’s very rude and has a I’m better then you attitude. More

Good people with integrity! They were able to diagnose my problem and repair it quickly. Took time to explain what was the problem and how they fixed it. I want to give a shout They were able to diagnose my problem and repair it quickly. Took time to explain what was the problem and how they fixed it. I want to give a shout out to Tom, Rob and Mary Ann who took care of me. It was worth the 12 extra miles ( out of my way ) to go here.. I will be back if my car needs attention. I drive an 8 year old Impala Chevrolet. 😊 More

The worst experience buying a car!!! I have been leasing with this dealer for 4 years, and I never have a problem with then, the leasing staff are execellent persons but when I tried to I have been leasing with this dealer for 4 years, and I never have a problem with then, the leasing staff are execellent persons but when I tried to buy an used car that was a nightmare, the pre-owned manager Tom Schneider was so rude, hetreated us very badly, No one has ever treated me like this in my life, I don't recommend this place to buy a used car. More

Excellent customer service! Bryan did a great job helping me get the vehicle I wanted. He offered excellent customer service skills and made the whole process smooth and easy ve Bryan did a great job helping me get the vehicle I wanted. He offered excellent customer service skills and made the whole process smooth and easy versus overwhelming. Everyone involved was friendly and helpful. More

Try to take advantage of younger/inexperienced buyers I spent 3+ hours in the dealership looking to buy a new Camaro (old model year, August, etc... figured they would love to have my business). Salesman I spent 3+ hours in the dealership looking to buy a new Camaro (old model year, August, etc... figured they would love to have my business). Salesman and manager spent hours trying to sell me the vehicle they had on the lot (one I was not interested in), trying to convince me to lease instead of buy, and trying to pressure me into financing instead of buying with cash. Finally, we found a car at a dealership a few hours away that I was very interested in, so I called Matthews-Hargreaves the next morning asking them to make an offer on it, to which they said they'd get back to me in "a few minutes". Then they proceeded to play mind games with me for a day and a half, and called me back several times during the day only to say that they hadn't heard anything back on the car that I was interested in, but wanted to try to convince me yet again to buy the one that they had on the lot. Ended up contacting the dealership that had the car I wanted directly, at which point they told me they had not had any contact from Matthews-Hargreaves about the vehicle, but they worked with me on the price and within 15 minutes, we had a verbal agreement. I am driving out tomorrow to close the deal and take possession of the vehicle. When I informed Matthews-Hargreaves of the situation, the sales representative became agitated and proceeded to treat me resentfully and poorly, after playing games with me through the entire process and trying to pressure me into buying/leasing a vehicle that I did not want. Would not recommend going into Matthews-Hargreaves as a young buyer, as they will assume that you are inexperienced and try to pressure/force you into something that you don't want. More

Satisfied Cuustomer From the moment of walking in the front door to driving off the lot in my new vehicle, the process was smooth and professional and accomplished in a t From the moment of walking in the front door to driving off the lot in my new vehicle, the process was smooth and professional and accomplished in a timely manner. More

Great service and caring attitudes Dealing with Walt Tutag is the best experience you’ll have with this dealership. He goes above and beyond giving you A1 service. He takes care of you Dealing with Walt Tutag is the best experience you’ll have with this dealership. He goes above and beyond giving you A1 service. He takes care of you as if you were his family. He’s the reason we keep going back year after year! More

Great Place to Get a New Car or for Service I first when to Matthews-Hargreaves when my G6 was having problems It turned out that the catalytic converter had gone bad. I was facing a huge bill t I first when to Matthews-Hargreaves when my G6 was having problems It turned out that the catalytic converter had gone bad. I was facing a huge bill to have it replaces. The service rep did some research for me and discovered it was still under warranty - NO CHARGE. While I was doing my happy dance I was given a loaner for a couple of days - an Equinox. I discovered that I could rent the car for $20/day, so I made arrangements to rent one for a trip up north. I fell in love with the car. On a whim I contacted the sales people and was given Lydia and Jackie to work with. I wanted to lease a car. Jackie took me out in a Trax and then the Equinox. The people who evaluated the car gave me a more than fair price for an 11 year old G6 that had a lot of dings on the car from sitting in parking lots. Mechanically it was very sound. I was able to use that for my deposit. All along I thought that the treatment I received from everyone at Matthews-Hargreaves was red carpet. They are not a huge dealership, but they make you feel like you're very special. Plus they have some of the best looking doormen around. I would recommend asking for Jackie to help you with your purchase. She is very knowledgeable and is a lot of fun to work with. More

Can’t figure out how to call back Has been over 6 months for a refund. No check. Can’t get ahold of anyone. 0 stars. Go anywhere else. Even out of the country. Outer space is better. Has been over 6 months for a refund. No check. Can’t get ahold of anyone. 0 stars. Go anywhere else. Even out of the country. Outer space is better. More

Watch out for hidden fees I had gotten a quote for a certified pre-owned Cruze earlier in the week, and was ready to make the move and purchase it. I had one simple request, ge I had gotten a quote for a certified pre-owned Cruze earlier in the week, and was ready to make the move and purchase it. I had one simple request, get rid of this unnecessary $299 fee for VIN etching. When I was there, ready to make a deal -- not only was I told that VIN etching was mandatory -- but the certified pre-owned portion wasn't included in the previous offer -- so it would be another $499. But they could cut the price slightly. The salesperson said they couldn't budge on the price because they were already losing $2,000 on the car (highly unlikely). And then 10 minutes later, the manager was explaining how they couldn't budge on the price because they were loosing $287 on the car already. None of it made sense. BTW: This is what Automotive News says about VIN etching: ... Better dealers sell VIN window etch for $149 to $199. But a few "rogue F&I agents," according to Duncan, charge up to $300. "It's easy prey because it's a low-cost product," he said. "A bad actor can exploit a product like etch." Still, price gouging on etch has become so notable that "Consumer Reports" listed etch as one of its "10 common car-buying mistakes" in 2012. "If you decide you want VIN etching, you can buy a kit to do it yourself" for $25, Consumer Reports told readers. Beware of hidden fees like these and them going back on their word. I found a different Chevy dealership that called it "criminal" that they would attempt that $299 charge and we made a deal very easily. More