Champion Hargreaves Chevrolet

As dishonest as they come From the beginning, Matthews-Hargreaves acted with dishonesty. We took our car in for a repair and the verbal estimate was $2500. The service guy, To From the beginning, Matthews-Hargreaves acted with dishonesty. We took our car in for a repair and the verbal estimate was $2500. The service guy, Tom Kaiser, said he was going to reach out to GM because they hadn't been diagnosing the root cause, they had only been fixing the symptoms...Because we had this SAME repair less than two years prior, we asked for our records. I was told they were given to us when they weren't and then the person that told me that blocked my email. It took a ridiculous number of phone calls and emails to get the records and when we did receive them, there were only three. I asked for the rest and we were told that they were purged from their system. When I explained that they weren't in compliance with the law if these records were indeed purged, suddenly they were able to give me the rest of the records. I compared the repair records to the reports on Carfax and they didn't match. Two were incorrect and one was missing completely. When I asked about it, I was told, by Matthews-Hargreaves, that the dealership isn't responsible for the accuracy of what is reported to Carfax. In addition, I was told that GM was providing the information, so it was their error. It bothered me, because I paid $2500 for a major repair that was listed as "checked system" on the Carfax report. So...did I pay for a repair that didn't happen? It seems so, since they wanted me to pay for that same repair again! Next, I wanted my estimate in writing. It took over a week from the verbal estimate, to get a complete written estimate from the service manager, Rob Morris. During that week, I was given a partial estimate with two dollar amounts for the repairs, but nothing broke down labor or the cost of the parts. Getting that information took several more days. Once I had the full estimate, I was verifying the parts online and discovered an incorrect part number. When the correct part number was finally given to me, it was at a markup of over 620% of what I could buy it for online. In addition, when I received the written estimate, it was given to me and I was told that if I wanted to complete the repair, I was required to give my driver's license number, the last 4 digits of my social security number and pay in advance for the parts. If I didn't want to move forward, which they highly recommended I go elsewhere, I needed to have my car off the premises by the end of the following business day or it would be removed. I was outraged at this. I contacted the EM, Lisa Austin. She pretended to be interested in working with us to resolve this issue, but it seemed her main motive was to sell us a car. When we met in person to discuss my concerns with the service department, her first question after the hellos and how are yous was to ask if I liked my car and if I was interested in something new. I explained then that I liked my car, wanted to keep it and wouldn't be going through this if I wanted a new car. At this meeting, the GM, Walt Tutak, acted as if he never heard of me, even though I emailed him multiple times. The point of this meeting was to discuss these issues. My car was supposed to have been repaired in June of 2016 - we paid $2500 for it. The following summer (September 2017), we had the same symptoms and this time Matthews-Hargreaves "cleaned" the injectors for $200. Then, six months later, the injectors along with the catalytic convertor needed to be replaced again!!! They blamed GM for the injector problems. It was a faulty design by GM, according to Matthews_Hargreaves. During this meeting, it was acknowledged that the bad injectors could cause a problem for the catalytic convertors...coincidentally, after Matthews-Hargreaves replacing my injectors and then claiming to "clean" them, my catalytic converter also went bad. We allowed them to look at my car again for a thorough diagnosis (even though I thought that was why we brought it in to begin with). They had my car for a week. They said the original estimate still stood, along with a list of all of the other problems. We wanted to discuss this further so we agreed to meet the following week. Lisa Austin decided not to come to that meeting and Walt met us with a new car salesman trying to sell us a car. I explained that we never said we were buying a car, that we said we were coming to discuss our options. Walt acted surprised (even though he was on the call, he said he didn't remember talking to us) and took us to his office. He admitted that the cleaning of the injectors for $200 shouldn't have happened and agreed to refund that, but couldn't agree to refund the original $2500 repair that was listed on Carfax as "checked system" He did say he would look for some service reports regarding the engine and get back to us. When he did, there was, of course, nothing that they could do (or would do). While they had my car, I used their estimate to contact their parts department to request pricing on the parts listed on the estimate. Would you believe that I could walk in off of the street and pay LESS than what the service guy wanted to charge me? How? Why? I asked Lisa and her excuse that it was GMs "pricing matrix" - it was GM's fault that Matthews-Hargreaves wanted to charge me $204 for the same part that I could buy for them for $79. IT WAS GM'S FAULT THAT THEY WERE CHARGING TWO DIFFERENT PRICES. Even after all of this, my husband agreed to come in and talk to them about a new vehicle. Walt and Lisa set him up with their BEST guy. Their best guy wanted to trade in our car, keep all of the money and still charge us more on payments than any other dealership in town. That was their idea of helping us out. He didn't ask about incentives, look for incentives, he just gave us a price that required more than 3X the advertised price down and more money in payments. No thank you. Lisa decided that because I kept asking questions that they wouldn't answer that I the customer that will never be happy and she said she quit responding to me because we I would never be happy no matter what she did for me. She said we came to several agreements and I kept turning them around. I asked what agreement I ever made and she couldn't answer. I went to another dealership and I explained the high pricing that we were getting from Matthews-Hargreaves and he said that it looked like they must have increased the MSRP on the vehicle in order for the monthly payments to be what they were, with a down payment as much as they were taking. So...not only did the service department try to raise the prices on us, so did the sales department. In addition, they blocked me from posting to their Facebook page. This is specific to me only. They didn't like the review I left or that I was commenting on other reviews. I recently noticed that they are using their own salespeople to inflate their ratings on Facebook...the last reviewer to give 5 stars works there. Just another example of their dishonesty. More

Very Nice service & easy process. I like very much friendly service. I strongly recommend Matthews-Hargreaves dealership. It was great experience for me. I got my car at my home. I got I like very much friendly service. I strongly recommend Matthews-Hargreaves dealership. It was great experience for me. I got my car at my home. I got all paper ..even plate at my home. Great service Great dealer. More

Excellent sales person / dealership I worked with Steve yucha during my car buying process and it was flawless. He made the process so easy and listened closely to everything I wanted in I worked with Steve yucha during my car buying process and it was flawless. He made the process so easy and listened closely to everything I wanted in my new truck. I walked out of there that day in a brand new truck. He completed the process quickly and efficiently, I would recommend Steve Yucha to all of my family and friends! More

Dave S After a routine service (tire rotation and oil change)on February 15, 2018, I received an email from Mathews Hargreaves with a satisfaction Servery re After a routine service (tire rotation and oil change)on February 15, 2018, I received an email from Mathews Hargreaves with a satisfaction Servery request. I filled out the survey giving the dealership a 9 (out of 10) on overall rating and a YES to the question about referring others to this dealership. In the comments section, I mentioned that even with an appointment, i was told it would take an hour to an hour and a half. It took just about an hour. The reason I did not give a 10 was the fact that even with an appointment, it still took an hour for an oil change and tire rotation. I figure that 30 minutes would have been a more appropriate time frame. I understand that the mechanics need to have their coffee and breakfast sandwich or kibitz with the other guys, but I should not have to wait. Do that stuff between jobs. Today I got a call from a Customer Service Representative (CSR) telling me that my rating effected someone's pay, and that it is normal for an oil change and tire rotation to take an hour to an hour and a half. I said that I can get an oil change and any of the oil change locations in about 10 minutes, and that a tire rotation for a dealership should not take more than 20 minutes. He became very argumentative. I asked what was the purpose of a satisfaction survey was if not to find out what the issue is if a customer is not satisfied. He ignored the question and insisted that I could not get an oil change in a 10 minute time period anywhere. Then after a few more back and forths he suggestion that maybe I should take service somewhere else. I agreed and hung up. I have bought 2 cars thru them and have have my service done there as well. I will not be bullied and I will not go back to Mathews Hargreaves again. More

Awful customer service! My daughter was told yesterday she could return her leased car at this dealership. She called today to confirm it and the guy on the phone said we cha My daughter was told yesterday she could return her leased car at this dealership. She called today to confirm it and the guy on the phone said we changed our mind we don’t have time! Wow! Never buying a car there! More

Great service and friendly atmosphere This dealership has it all, great service and a family type atmosphere. Heather was able to assist me with finding the perfect vehicle for me. Overvie This dealership has it all, great service and a family type atmosphere. Heather was able to assist me with finding the perfect vehicle for me. Overviewed one but found it wouldn't work budget wise so she assisted every which way possible and we found that vehicle for me. She treated me like family and that's what mattered most, which is the relationship to have with the sales person to find you the vehicle that will work best for you. We made sure that everything was in order and would work before signing on the dotted line. Would highly recommend this dealership. More

Best and easiest car buying experience I’ve ever had The staff here is awesome! I am active military and wanted to keep my business in my home state. They helped me make that happen while I was in Colora The staff here is awesome! I am active military and wanted to keep my business in my home state. They helped me make that happen while I was in Colorado. The team worked tirelessly to ensure I got the exact truck I wanted for the best deal and they made the whole process extremely simple and easy to follow. I will definitely be back when it comes time for my next truck. A very special shout-out to Karen who facilitated the whole process from start to finish. She was extremely professional and a pleasure to work with! More

Excellent Dealer Jackie is an excellent seller, excellent attention and competitive prices in this dealership. I would get another car from here anytime. They ar Jackie is an excellent seller, excellent attention and competitive prices in this dealership. I would get another car from here anytime. They are the best, The Chevy Malibu i get from here has a lot of technology More

They pride themselves on being the hightest price dearler Upon my arrival i asked paul to treat me like family.. I wasnt aware that a dealer would be unapologetic about charging 45 dollar for a oil change the Upon my arrival i asked paul to treat me like family.. I wasnt aware that a dealer would be unapologetic about charging 45 dollar for a oil change the one before that i pais 31 on jefferson and Sierra chey carged 33 and they didnt was my car and robert was very rude and unapologetic he said they can charge what they want More

Another great experience I just leased a 2018 Impala Premier 2LZ. This is our 12th car from Matthews-Hargreaves Chevrolet. This Impala is the most beautiful car I have ever I just leased a 2018 Impala Premier 2LZ. This is our 12th car from Matthews-Hargreaves Chevrolet. This Impala is the most beautiful car I have ever owned which is hard to beat the 2014 Impala I traded in and I also owned 4 new Corvettes over the years. This 2018 Impala has the best paint job I have seen on a Chevrolet in a long time. The titanium interior is gorgeous! Kenan Manalp worked exceptionally hard finding the car that met all of my requirements and desires and made sure it was delivered promptly. This is the fifth car Kenan has helped us with. Kenan's skills at teaching us about all of the electronics and features are outstanding. In addition to Kenan's exceptional service, on the rare times I have had to bring my cars in for service over the years, the whole service department team have been efficient and professional. The finance department effectively explained all of the paperwork details clearly, concisely and answered any questions I had. This is my first time leasing and I appreciate the time Kenan and everyone took to teach me the ropes. Thank you for being my local Chevy dealer and having such a professional, caring staff. More