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Chaparral Ford Inc.
Devine, TX
52 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:00 PM - 6:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 PM - 4:00 PM
Sunday Closed
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Showing 52 reviews
September 28, 2017
Highly Disappointed Customer Not Pleased with this dealership... I purchased a CPO vehicle from them with what I thought was FORD backed extended service plan. Come to find out it Not Pleased with this dealership... I purchased a CPO vehicle from them with what I thought was FORD backed extended service plan. Come to find out its a 3rd party protection plan that will not cover the defect that is wrong with my truck. I have been calling and leaving messages all week now for someone to call me back but have yet to receive a response. This is shaping up to be a poor experience and afraid they are what I wanted to avoid typical "USED CAR SALESMEN". I simply want them to make this right and provide the Premium Care FORD extended service plan I thought I was purchasing with a CPO truck. BUYER BEWARE....STAY AWAY Highly disappointed!!! More
by MH
Employees Worked With
Brandon(former Finance Director) Jimmy M(internet Sales), Roy Ortiz, Erma(The Owner),
September 06, 2017
Horrible Customer Service Your dealerships service department is all about the money. When a Ford customer limps her way in to your dealership after a marathon drive from Michi Your dealerships service department is all about the money. When a Ford customer limps her way in to your dealership after a marathon drive from Michigan you treat her horrible. She is not wealthy and purchased a Ford believing that they stand by their product. Her vehicle was having issues and she was attempting to make it to Texas before her father passed away. Because of the car problems she was not able to be by her father's side when he passed. She was able to get there and help her mother plan the funeral. It was hours later. Can we have compassion and not always think of the money. Her car has a recall and the previous owner took it into the dealership and had then determine it was a recall fix. They did not do the fix and the car still needs the part. Thus the problem she is having with the car. You tell her that it will be $125.00 to hook the vehicle to the machine to and be sure that is the problem. I can't believe in the Great State of Texas that you can't feel compassion and help her out. I will let all my friends and family in Texas know not to buy cars from an uncaring dealership. More
by Lshane01
Employees Worked With
Service
