Chaparral Ford Inc. - Service Center

The curtesy they have it’s great and good quality customer service thank you very much customer service thank you very much More

When I initially made the appointment for tire replacement, the service advisor said it would take about an hour to do the job, so, I had an appointment set for 10 am on 9 July 2025 to have 4 tire replacement, the service advisor said it would take about an hour to do the job, so, I had an appointment set for 10 am on 9 July 2025 to have 4 tires changed on my 2wd ranger. I arrived at 0945. My vehicle rolled in at 1000 hrs and my vehicle didn’t roll out until 1245 hrs. 2.5 hrs to change 4 tires??The tech also forgot to install valve stem caps and he pulled out all the jacking equipment in the cab of my truck and didn’t put any of it back. I made this appointment time under the impression that it would be 1-1.5 hrs maximum. I have to be at work at 1400 hrs in San Antonio. I was close to being late to work. Not acceptable. More

Picked up my Expedition at my house and performed oil change, routine maintenance, vacuumed interior, washed it, looks like brand new vehicle! Excellent service, fast, friendly, I will recommend you to a change, routine maintenance, vacuumed interior, washed it, looks like brand new vehicle! Excellent service, fast, friendly, I will recommend you to all my family and friends. More

Good service, they do what they say, when they say it and for the price they said. for the price they said. More

Easy to make apt. and always prompt and courteous. Great service, always friendly, and love to look at new arrivals. and always prompt and courteous. Great service, always friendly, and love to look at new arrivals. More

Excellent service and super fast, friendly people and explained what they worked on and what my points I can use them for very well explained what they worked on and what my points I can use them for very well More

I have always had such success at chaparral ford. That I keep coming back for services. I have bought several ford vehicles and other used cars from Johnny Balencia. He is great and always delivers w That I keep coming back for services. I have bought several ford vehicles and other used cars from Johnny Balencia. He is great and always delivers what the customer needs/wants. More

Used for many years and this is the first negative experience we have had. May look for different options in the future. experience we have had. May look for different options in the future. More

My appointment was very easy to make and the service was great! My vehicle was picked up and dropped off which was very convenient. great! My vehicle was picked up and dropped off which was very convenient. More

Have been doing business with Chaparral Ford for almost 20 years and they always treat me with respect and courtesy. I have and would recommend them to friends family and anyone that would ask for a recom 20 years and they always treat me with respect and courtesy. I have and would recommend them to friends family and anyone that would ask for a recommendation. More