Chaparral Ford Inc. - Service Center

Always have found service great and personnel wonderful, knowledgeable and pleasant to deal with. I have found this to be the case in all my dealings. knowledgeable and pleasant to deal with. I have found this to be the case in all my dealings. More

Service was quick and painless. I always use them for the service on my Ford F-350. I always use them for the service on my Ford F-350. More

Great Job! Quick oil change! Thank you so very much Ford Chaparral ! Very polite and nice ! Quick oil change! Thank you so very much Ford Chaparral ! Very polite and nice ! More

Wonderful staff. Always pleased with the service we receive. Everyone is happy and helpful. We will continue to be a Chaparral Ford customer. Always pleased with the service we receive. Everyone is happy and helpful. We will continue to be a Chaparral Ford customer. More

Everyone is happy and helpful. Great place to buy a vehicle and a great service department to keep in running great! Great place to buy a vehicle and a great service department to keep in running great! More

Let's start by saying how disappointed I am in the service I got at the dealership today. I had a appointment for a oil change tire rotation balance and alignment along with a radiator flush. After 6 service I got at the dealership today. I had a appointment for a oil change tire rotation balance and alignment along with a radiator flush. After 6 hours of no update I called to check on the status of my truck. Brad told me they had a issue doing the flush because the equipment wasn't working. I said that was fine and asked if all the other work was completed he said yes. After getting my truck back and looking at i realized they didn't do anything but i hope the oil. The only reason i know they didn't is i have a small mark on my tire and rim. When i called back again. Brad said nothing like that was on the ticket. I hope now my oil change was done. I was without a truck all day. Now i have to take time off work to go to another dealership and have everything done. Stay away and dont get SCAMMED like we did. More

Worst customer service experience I have ever received. First my car was brought in because the tire was in properly installed by there technician. I had 1 lug nut on and one sitting on the tire. To make t First my car was brought in because the tire was in properly installed by there technician. I had 1 lug nut on and one sitting on the tire. To make the matter worse, I had to find and deal with getting the car towed to them. Then when I picked up the vehicle I got no service ticket of what was done. To top it all off no apology from anyone about all this. If your car needs service stay away and go to another Ford dealership. More

My service visit went great. I will be coming back again. Thanks for you're service. Thanks for you're service. More

Augi was very helpful and stayed in touch with me throughout the whole process. Excellent service. This will be my place for now on. Better than Mac Haik! Thank you! throughout the whole process. Excellent service. This will be my place for now on. Better than Mac Haik! Thank you! More

Service department is trash ! Pretty much got accused if being a lair and I will never go back nor recommend anyone to even look at that stealership being a lair and I will never go back nor recommend anyone to even look at that stealership More