Chapman BMW On Camelback

I am a first time car buyer, but this was not my only experience with a dealership. I met Savas Makridis one year ago when I went in to see if it was possible for me to get financed for a car. As a full experience with a dealership. I met Savas Makridis one year ago when I went in to see if it was possible for me to get financed for a car. As a full-time student and no credit history it was difficult for me to get approved for the vehicle I wanted. Salas spent many days trying to work out every single possible option in order to get me into the vehicle I wanted and not push me onto something I didn't. I was unable to get approved for what I wanted, but it didn't stop Savas from helping me get the car of my dreams. For the next year Savas has helped me build my credit by providing his knowledge and guidance, and throughout the year has always checked in with me on my status and well being and continued to provide guidance on the best methods to achieve the credit I needed to get the car I want. After a year I finally was able to establish some credit thanks to the guidance of Salas. When Salas called me today and told me they got the car I was looking for and that now he was going to be able get me financed , I was very skeptical and lacked faith. From day one Savas has made sure that I was TREATED AS A CLIENT and just another customer. Even though I did not purchase a vehicle a year ago, it didn't stop him from helping, because he cares about people and not just getting you into a car. When I came in today to see Savas I was very skeptical that he would be able to get me the car of my dreams after only a year of credit building. He knew my situation and made sure that he pulled out all the stops in order to make everything work. There was no need for me to even negotiate the price, because of how fair of a deal I was already receiving. LONG STORY SHORT. SAVAS MADE MY DREAM COME TRUE!!!!!! I came in with nothing and left with a 335i ;there was no need to sell me on the car because he knew that's what I wanted and BMW speaks for its self. Everybody at Chapman BMW was more then friendly and will change the way you think about a car buying experience. NO PUSH! NO HASSLE! I felt LIKE I WAS BUYING A CAR FROM MY FAMILY. Thanks to SAVAS and NICK, for making my dream come true, and will never buy a car any where else. More

Just a quick note to commend Craig on his extraordinary level of patience and expertise as my son chose his BMW 335i Coupe. Craig suggested we explore the "build-your-own" option online and not only helpe level of patience and expertise as my son chose his BMW 335i Coupe. Craig suggested we explore the "build-your-own" option online and not only helped us through the online process but made suggestions allowing my son to build an amazingly beautiful car! More

This is my second experience with Chapman BMW Camelback and my first experience with Craig Rusin. My experience with Craig was unique to any I've had buying a car. He's down to earth, easy going, answere and my first experience with Craig Rusin. My experience with Craig was unique to any I've had buying a car. He's down to earth, easy going, answered all questions and yet kept everything light and fun. Craig's unique approach to helping his clients has given me a new perspective on the car buying experience. He's been in touch with me a couple times after my purchase to make sure all is great with the car. This is something that blew me away. Seldom do I get follow up calls after a major purchase. Working with Craig you can tell the difference of someone who is simply there going through the motions and someone who is excited to work with you. I anticipate coming back in a few years when I'm ready to trade. If you're in the market for a BMW or luxury pre-owned car see Craig! Thanks Craig for taking great care of my family and I. Best Wishes, Chris, Tiffany & Preston Christopher Robin Baker Owner; THE Ventura Collection at Keller Williams Sonoran Living More

Joe Lena went out of his way to take care of me with my new 2014 Z4...I have ordered and negotiated many BMW's in my life and truly enjoyed working with Joe...by the way, the car is fantastic! new 2014 Z4...I have ordered and negotiated many BMW's in my life and truly enjoyed working with Joe...by the way, the car is fantastic! More

JC was very easy to work with. He was tuned into what I needed as a driver and was able to recommend a car that suited me far better than the one that I initially visited the dealership to see. After the needed as a driver and was able to recommend a car that suited me far better than the one that I initially visited the dealership to see. After the sale was final he has followed up to make sure that everything was going well, even though I live over 1,000 miles away. I would consider making a purchase there again even though it would be another long drive back. More

This was by far the best car buying experience that we have ever had. Savas was very intelligent about the cars that were available to us and helped us find the right car that would fit our needs. He even have ever had. Savas was very intelligent about the cars that were available to us and helped us find the right car that would fit our needs. He even suggested a smaller, less expensive model that would fit our family better! He is obviously more concerned about getting it right for the customer than padding his commissions. He also allowed us to make the decision on our own and never once pressured us. A great experience from beginning to end! More

I have purchased many BMW's over the years (now 72 years old), and have dealt with maybe a dozen BMW dealers in California, Oregon, Washington and Arizona. I prefer to buy CPO cars due to BMW's CPO pr years old), and have dealt with maybe a dozen BMW dealers in California, Oregon, Washington and Arizona. I prefer to buy CPO cars due to BMW's CPO program. I rate Chapman's BMW as the very best I have ever dealt with and the transaction to buy my 335i as the easiest and smoothest one to date. JC and his manager, Tom answered all questions, took immediate care of an issue we noticed on a test drive, and worked hard to get me the exact deal I was looking for. I couldn't be happier. Chapman BMW is my BMW dealer choice he next time I'm looking for a BMW. More

JC is an amazing guy, forget the typical used car salesman stereotype. He helped me surprise my husband with front door delivery from 60 miles away! Über friendly and customer oriented! salesman stereotype. He helped me surprise my husband with front door delivery from 60 miles away! Über friendly and customer oriented! More

In my over 50 years of car buying experience I have never had a better experience. I was trading in my 09 Corvette for a BMW convertible. I made my selection in about 45 minutes and was literally driving m had a better experience. I was trading in my 09 Corvette for a BMW convertible. I made my selection in about 45 minutes and was literally driving my 328I off the lot in less than 2 hours. JC Chokrach in the best car sales associate I have ever had the pleasure to work with Thanks JC, Bill Welch More

I've already spoken to the service department adviser and received an apology but I'm still bothered by my experience. Having had my car towed into the service area to have a battery replaced it had to and received an apology but I'm still bothered by my experience. Having had my car towed into the service area to have a battery replaced it had to sit for three days due the Labor Day Weekend. That was fine, it was a holiday. But when I received a car three days later telling me that the starter on my car couldn't be replaced until I could prove the car was actually mine and wasn't stolen because the documentation was inaccurate that was found in the glove box. I was told that I would have to contact the DMV and get a copy of the registration, fax a copy of my drivers license to the service department before work could be done. When I told them that the registration and insurance info was in the car when it was towed, I was informed that no that wasn't the case and in fact the paperwork showed that a 328i model 2010 rather than a 328i 2009 and additional paperwork found that I had never seen. I told them that I bought the car from them and it had only been serviced by them so I didn't know what paperwork they had but it didn't make any sense to me. I asked if they had looked at my license plate and was told, "No, I'm not anywhere near your car right now but again I can't order the part without proper registration". I was leaving town the next day, had no car to get to the DMV which they weren't going to give me a copy without a charge plus a delay of up to two weeks. I was upset, crying and having no idea what to do next. Then, the call came in from Bobby, The paperwork had been found...in the glove compartment....in my car. Problem had been, the mechanic had confused two grey 328i bmw's sitting in the service dept. So I asked Bobby if they only worked on BMW's and how could they confuse these cars and why did they not look further into the possible confusion since there were two silver sedans parked next to each other before calling the customer putting the responsibility totally on me. I was told by Dan that a number is always placed on the car during work to avoid problems like this. My comment was, obviously someone partied a little too hardy over the Labor Day weekend and should have called in sick that Tuesday. This was very upsetting to me...I am a widow and my husband always took care of our cars. I hate to imagine what my husband would have said if he had received this call from the service department. I'm pretty sure it wouldn't have been a pleasant conversation. Just for the record, I like my BMW and I liked the last BMW. No plans to change dealerships but just needed to vent my frustrations and it's now been nearly two weeks since i picked up my car with the new battery it needed not the starter that Bobby wanted to order. Linda J. Montgomery More