Chapman BMW On Camelback

My experience at this dealership is the worst experience I've had in 50 years. I had ordered a car and placed a substantial deposit. I dropped off my old car before my month's vacation. The agreement was I've had in 50 years. I had ordered a car and placed a substantial deposit. I dropped off my old car before my month's vacation. The agreement was that I would pick up the car when I returned. The salesman had asked me the day before to take a credit application only to hold the rebate offered to BMW buyers. The day I dropped off my trade-in the salesman and the finance person suddenly told me that I would need to either pay the full remaining amount due on the car, or take out a loan for the remaining amount. I protested that this was not the arrangement, and that they had over 30% of the value of the new car in their hands. I then left, refusing to pay the loan or the full amount for the car. I immediately left for vacation, as planned, and purchased the car when I returned. I felt that with the amount of money that they had in their hands that I had no choice but to buy the car. They already had the Title and registration of the trade. It would have been far more expensive for me to take legal action. I feel that the dealer was very deceptive and coercive. This is disrespectful and no way to treat a customer. More

This is my second BMW from Chapman. Both on the European Delivery program. This is the absolute way to go. Artin was newer to the Euro Delivery process, but picked it up like a pro. Took great care of me Delivery program. This is the absolute way to go. Artin was newer to the Euro Delivery process, but picked it up like a pro. Took great care of me all the way through to arranging the delivery of my car once it arrived back in the US. I would buy from him again! Solid experience. More

These 2 gentlemen exceeded my expectations of "Extraordinary Customer Satisfaction". The sale was informative, and fun. They changed my opinion of the pre-owned experience. The whole experienc "Extraordinary Customer Satisfaction". The sale was informative, and fun. They changed my opinion of the pre-owned experience. The whole experience was way more than I expected fast, low pressure and the ultimate result was a vehicle that fit me perfectly. I love the vehicle I purchased and will definitely be back for my next purchase. Thanks Paul and Mike you guys rock. More

I bought my car from Artin Majidi. He is very professional & strives to please his clients. He is wonderful to deal with. I am on my 3rd car from this dealership. I drive past the other BMW deale professional & strives to please his clients. He is wonderful to deal with. I am on my 3rd car from this dealership. I drive past the other BMW dealer everyday from Cave Creek. When I take my cars in for service, I appreciate how well I am treated from Jon Lewis (Service) to Doug Strobot (Service Manager). I do my homework when it comes to buying a car. I always end up at Chapman BMW on Camelback because I do get the best pricing. I LOVE this dealership! More

Dealing with Johnny Bost has been an excellent experience since the day I got my first car 6 years ago with him. The guy is the best in the game as far as I am concerned. If I need something he always has th since the day I got my first car 6 years ago with him. The guy is the best in the game as far as I am concerned. If I need something he always has the answers and what I like the best about Chapman BMW on Camelback is every is so nice and friendly. I personally can say I will always get my cars from Johnny Bost and Chapman BMW on Camelback as I always leave happy and glad I chose them as my dealership of choice. Great work guys and thanks again for everything!! More

Johnny has sold us several BMWs over the years. We have purchased eight vehicles - Z-4s and X-3s. Always with great prices and excellent service. He goes out of his way to find us the best deal. I would re purchased eight vehicles - Z-4s and X-3s. Always with great prices and excellent service. He goes out of his way to find us the best deal. I would recommend him to others without reservation. He'll treat you right. More

I endured over 8 hours of the worst auto buying experience in over 40 years of buying cars, today. I was presented with several different offers including one with a nearly $25000 balloon payment experience in over 40 years of buying cars, today. I was presented with several different offers including one with a nearly $25000 balloon payment after 5 years, I rejected it I, and explained I did not want that type of financing program and at that point should have just left, as I was getting up to do so, I believe it was a sales manager who said if he could make me a deal for $1000 per month, would I agree. I did He and the salesman went back into their lounge and shortly thereafter, the sales rep returned and said we had a deal for my car, $3000 down and $1000 per month. I asked what had changed. The sales rep said he didn't know. When I got back into the document processor to sign paperwork, I find the deal wa not as I believed, but for $1050 per month and he had thrown back in the balloon payment. Rather than go back out and start haggling all over again after nearly 9 hours now, I signed what I had to to get the hell out of there, in short, I feel screwed, blue and tattooed. I am now saddled with a car that is always worth 25000 less than market value, I screwed up and should have just left. Bur It's now my car and I'll live with it. But when you find my survey completely filled with unsatisfactory you'll know why. I now have purchased my last vehicle ever from Chapman, in prior years I've purchased an X5, and a 550i, and presently own a 2009 750i. I'll let this end here, I will never go through the bs I endured yesterday, again to purchase a car that I will hate, knowing that even after paying off all payments I will have to refinance it to keep or sell it. I've own 2 insurance businesses in the past 20 years, I understand the concept of the closer, but never let my people get so greedy for a deal, they would throw things into the paperwork that a client specifically said he did not want. I will service my cars at Chandler or North Scottsdale. Yours is not the first time I noticed that the guy preparing the paperwork, has a very different idea of what the offer was, but never at a place purporting to be a high end dealership. My regrets for dealing with your firm. Paul Mumford More

Chapman BMW Camelback (Certified Pre-Owned). The Sales team, Bob Cola (manager), BJ, Perry Wright(sales), and James(finance), made buying my new BMW 328I a seamless and enjoyable experience. Sales Consult team, Bob Cola (manager), BJ, Perry Wright(sales), and James(finance), made buying my new BMW 328I a seamless and enjoyable experience. Sales Consultant, Perry Wright took me from test driving to finding the perfect BMW for me! If you want an amazing, easy, hassle-free BMW buying experience then see the Sales Team at CHAPMAN BMW CAMELBACK!! Thank you, Tricia More

Buyer Beware! Purchased a CPO 2008 BMW 650i in May Buyer Beware! Purchased a CPO 2008 BMW 650i in May 2010 and was told car was in great shape and that because it was CPO'd, there had been no prior Buyer Beware! Purchased a CPO 2008 BMW 650i in May 2010 and was told car was in great shape and that because it was CPO'd, there had been no prior accidents, paint work or body damage. After a few weeks, I noticed the front end bumper and fenders were not lining up correctly. I looked behind the bumper and saw parts that held the bumper on had been glued together and were coming undone. After taking it to a body shop, they pointed out bent aluminum parts in the engine compartment, a replaced engine hood and a poor paint job on the front end. I took the car back to the dealer and they told me the car would be sent to Chapman BMW Certified body shop for repairs. After not hearing from the dealer for a week, I went to the body shop where my car was supposed to be, and they told me the car was never brought in. Apparently Chapman BMW heard I was looking for my car and called me and told me they sent it to an independent shop they use. Fast forward to today... My car has been in twice to this body shop. It was there for 4 weeks the first time and after I went to pick it up, the bumper and fenders were still misaligned even though they had replaced bent and missing parts underneath. I brought it back a second time a few weeks later and they had it for another 3 weeks. This time they replaced the bumper and left fender. Although the paint job looks good, the bumper and front end is still misaligned which leads me to believe there may be frame or unibody damage. Since most of the front end panels have been replaced and repainted, I will undoubtedly have a hard time trading it in or trying to sale it at a later without taking a huge loss since it appears it has had major work. I paid a premium to purchase a CPO'd vehicle for what I thought was supposed to be a car that offered "peace of mind" since it had to pass BMW's vigorous inspection in order to be certified. Don't make the same mistake I did and make sure to have the car inspected before purchasing it since BMW's inspection process is not as thorough as they make it seem. More

Terrible service and attitude. Leased a Z-4 from them in 2007. Great Car. Wanted to lease a bigger car, but no one would help me ( the place was completely abandon, no one around in the middle of the day. T 2007. Great Car. Wanted to lease a bigger car, but no one would help me ( the place was completely abandon, no one around in the middle of the day. Two potential customers approached me and asked me if I worked there. They were from out of town and wanted to purchase a vehicle. I advised them that I had talked to a employee who had me waiting for one hour in the coffee room and didn't know were any of them went. I then advised them and provided them with directions to Scottsdale BMW (were I had my Z-4 serviced. They are friendly and attentive to their customers, unlike BMW Chapman that will treat you like Crap. Maybe they should change there name to Crapman on Camelback. More