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Chapman BMW On Camelback
Phoenix, AZ
1,380 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,380 Reviews of Chapman BMW On Camelback
December 08, 2021
I made a call to the Sales manager Tom W. at about 9am and was out of the dealership with the new car I had inquired about by later that same afternoon. An absolutely fantastic experience. Tom was direct and was out of the dealership with the new car I had inquired about by later that same afternoon. An absolutely fantastic experience. Tom was direct and fair with the negotiations. Ray, the sales rep who assisted was courteous, knowledgeable and professional. Eloy, the BMW genius was very helpful and explained all of the gadgets in great detail. Giuseppe, the financing manger, was an absolute gem to work with. I have purchased many cars from dealerships before and this was the VERY first time I can honestly say that my experience was hassle free. Kudos to Team Chapman BMW. I highly recommend using them for your future purchases. Cheers! More
by Karlo A
Employees Worked With
Thomas W., Ray, Eloy, Giuseppe
November 19, 2021
Several different people call and you don’t know who your dealing with plus one rep got sarcastic through email because I didn’t answer the calls she made…. That’s bad…. I purchased anX3 M40i from another de dealing with plus one rep got sarcastic through email because I didn’t answer the calls she made…. That’s bad…. I purchased anX3 M40i from another dealer More
by Schaller8360
Employees Worked With
Not listed
November 07, 2021
I just purchased a new x5 M50i, and can't rave enough about Steve Murphy. With all the supply chain issues, I was afraid I would not got the BMW with all my desired options. Steve was relentless in his about Steve Murphy. With all the supply chain issues, I was afraid I would not got the BMW with all my desired options. Steve was relentless in his search for the perfect vehicle for me, arranged for its delivery to Chapman on Camelback, and made the entire delivery process painless. This is my 4th BMW that I have purchased from this dealership, and I am extremely happy with their services, from the initial sale, through the vehicle service lifecycle. You can't go wrong with Steve and Chapman! More
by pnason1
Employees Worked With
Aaron Baez - Service, Steve Murphy
October 28, 2021
I have been using Chapman for five years and two BMWs. One word sums it up… GREAT. Great cars, great service and great people! One word sums it up… GREAT. Great cars, great service and great people! More
by JT
Employees Worked With
Steve Zucker, SERVICE SERVICE, Ryan Johnson, Mitch Wendt
October 27, 2021
I came in to purchase a vehicle on October 16th, 2021. I already had my financing lined up, so the transaction was being treated as cash. The dealership agreed to match the trade-in offer made by another de already had my financing lined up, so the transaction was being treated as cash. The dealership agreed to match the trade-in offer made by another dealership. They applied a military discount and we agreed on a price. After which, the dealership tried to get me to fill out a loan application and provide my social security number. I reminded them that I was not applying for credit, this was being treated as cash purchase. When signing the contract documents, they had me sign a form agreeing I would apply for other financing if they did not receive funding from my lender (USAA). This seemed reasonable, however I was not given a copy of all of my signed documents. More than 10 days later, I inquired because my trade-in still had not been paid off even though it was already sold. They responded that they had tried 3x to reach out to USAA for funding. I contacted USAA who stated they had not funded the loan because Chapman BMW was requesting $6000 more than what was shown on the purchase contract. I informed Chapman BMW and they said they would correct this mistake. USAA called me the next morning to say that the incorrect dollar amount had been submitted yet again. I believe that Chapman BMW is trying to purposely have my loan rejected in order to make me go through their financing. Submitting incorrect documentation to a bank, to me, is considered fraud. Why they would try and pull one over when I have another $75k vehicle waiting in the production line with them and they have already sold my trade-in is beyond me. This is absolutely egregious behavior. More
by JennRahn
Employees Worked With
Wayne Reese
October 20, 2021
'The Proof Is in the Pudding' 2021Chapman BMW on 'The Proof Is in the Pudding' 2021 Chapman BMW on Camelback, this is my best experience at a dealership thus far. I have worked with many dealerships 'The Proof Is in the Pudding' 2021 Chapman BMW on Camelback, this is my best experience at a dealership thus far. I have worked with many dealerships as I change vehicles almost once a year and I am so impressed with their team and processes I am recommending it to you 100%. To begin with my BMW advisor Samuel Karver (SAM) is a very experience and resourceful individual. His knowledge of the BMW brand and its history is impressive. He made me feel welcome and every question and request of mine was answered the same day. My finance process was second to none. My Finance Manager was Jeremy Carithers one smart and fair gentleman he guided me trough the finance process and explained every option to ensure I was satisfied and understood my commitment. Chapman BMW on Camelback is the best BMW dealership in Arizona and probably the West Coast my advisors made sure everything I wanted and needed was covered and at the best price. I recommended anyone to go see Samuel Karver at Chapman BMW on Camelback. Call him: O: (602) 308-4269 M: (949) 370-9660 SamuelKarver@chapmanchoice.com v.r. Rick R More
by RT365
Employees Worked With
Samuel Karver, Jeremy Carithers,
October 19, 2021
Steve Murphy is an outstanding salesperson and BMW expert at Chapman BMW on Camelback.I have bought multiple M cars from him over the past 4 years and highly recommend him for anyone looking for a BMW in th at Chapman BMW on Camelback.I have bought multiple M cars from him over the past 4 years and highly recommend him for anyone looking for a BMW in the Phoenix area. He is always a pleasure to work with and by far the best car buying experiences I have had. Thanks, Steve and the team at Chapman BMW on Camelback More
by Linus
Employees Worked With
Steve Murphy
October 14, 2021
I first took my car to the BMW North Scottsdale and they were awful. Did not assist in my vehicle being covered under Warranty, and tried to charge me $3,500. I ended up leaving there and going to Chapman. were awful. Did not assist in my vehicle being covered under Warranty, and tried to charge me $3,500. I ended up leaving there and going to Chapman. Mitch was my service tech and was extremely helpful and knowledgeable. He assisted in getting the issue resolved and understanding that it should be covered under Warranty once he dug into it further. If you are considering between North Scottsdale BMW and Chapman, the choice is very easy. Don't make the mistake I did by going to North Scottsdale first. Very happy with Chapman and they have me as a customer for life now. More
by drew
Employees Worked With
Mitch, SERVICE SERVICE
