Chapman BMW On Camelback

My salesman, Brandon Allen, was professional, knowledgeable, and sincere in all interactions. Not once did he try to persuade me into a sale that I was uncomfortable with. He is very responsive knowledgeable, and sincere in all interactions. Not once did he try to persuade me into a sale that I was uncomfortable with. He is very responsive and a real pleasure to work with! More

Perfect Transaction. Steve Murphy handled everything on a timely basis. The Genius helped my wife set up her new M4 Competition. Very Satisfied. Thanks so much. a timely basis. The Genius helped my wife set up her new M4 Competition. Very Satisfied. Thanks so much. More

Steve is awesome! I highly recommend you work with him. I have known Steve for several years. He has always provided exceptional service for me personally and for the CEO of our company. Recently, my ex I have known Steve for several years. He has always provided exceptional service for me personally and for the CEO of our company. Recently, my experience selecting a beautiful 2021 X1 was a snap. I went in to look at their ample selection and knew I wouldn't be disappointed no matter which vehicle I selected. When it came to financing, Steve is a wizard and provided three options. He even worked with me to provide the best pricing per a promotional program I found being offered by BMW. The paperwork was painless as he completed everything and hand-delivered it for signatures and returned it to the dealership. Later that evening, I stopped by to pick up my new vehicle and Jordan Snow showed me the features in the vehicle, made sure everything was top-notch, and even stayed past his work shift to ensure I was treated with extra care. Loved working with these guys. They made buying a car totally hassle-free and exciting. Thanks, Steve! Thanks, Jordan!! More

Steve Murphy created such a seamless experience. We went to BMW on an early Saturday morning with the sole intention to replace the battery in my 2016 X1. We had only just walked into the showroom to determ to BMW on an early Saturday morning with the sole intention to replace the battery in my 2016 X1. We had only just walked into the showroom to determine our plans for the morning when Steve approached us. His personable introduction left us feeling like we were greeting a long lost friend after years apart. After a short quick conversation like following a breadcrumb path Steve led us out to the gorgeous white 2021 x4 M that was just dropped off from the factory and in line to be detailed and inspected. It was as if he knew exactly what we were needing before we knew ourselves.  After test driving the second x4 m that was on the lot and available to test drive, we knew fate had set us up that morning. We left bmw to grab brunch and talk things over and within the hour found ourselves calling Steve to make the deal. He was patient and attentive to our needs and made sure everything was set up for our return.  This is the man BMW should use as a trainer for their salesforce and a liaison for sales members struggling to connect with their clients. A truly amazing guy whose every word seems to focus solely on the needs of his customer.  More

Steve was an absolute pleasure to work with over the time leading up to delivery of my M3. His customer service was on point, and I appreciated the constant communication and transparency. leading up to delivery of my M3. His customer service was on point, and I appreciated the constant communication and transparency. More

I’ve bought three different BMW vehicles at Chapman, and have been very satisfied with their entire team, most recently with my service advisor Mitch Timothy. Mitch has been my advisor for awhile and is ALW have been very satisfied with their entire team, most recently with my service advisor Mitch Timothy. Mitch has been my advisor for awhile and is ALWAYS responsive and helpful. Chapman’s service department is second to none! The service manager, Doug Strobot leads an absolutely amazing crew! So impressed! Now, when you get a service, Chapman sends to a multipoint inspection/explanation video when it’s up on the rack! Truly meaningful feedback which made my service investment so valuable! More

Steve is great! Very professional and works hard to make sure you are happy with your purchase. I highly recommend working with Steve when purchasing a BMW. sure you are happy with your purchase. I highly recommend working with Steve when purchasing a BMW. More

Took my car in for regularly scheduled Maintenance. Mitch was prepared and extremely courteous, prepared, and knowledgeable. Mitch has been my service advisor for my past 4 BMW's, and he is hands dow Mitch was prepared and extremely courteous, prepared, and knowledgeable. Mitch has been my service advisor for my past 4 BMW's, and he is hands down....the ultimate best!! Doug Strobar, his leader, also extremely amazing!!! Doug and Mitch care about me as a customer, but more importantly...as a member of the Chapman BMW family. I will not purchase another vehicle, unless it's from Chapman...ohhhh, and while I was here for routine service, I upgraded cars!!! I went from the Red 2 series to the Black M235i.....absolutely the best! Ask for Kim in sales, she is amazing!!! Update: 3.31.21 The sales team for the new car was outstanding, ask for these Chapman Superstars: Ray Small: Delivery Specialist. Wayne Reese: Finance. Steve Boyd: Sales Manager Kim Reid: Superstar Saleswomen. As always, A+++ experience!! More

Gary was exceptional with his customer service! He went way above the expectations to ensure that my vehicle was properly taken care of in a timely manner. He was very friendly and made sure my experience way above the expectations to ensure that my vehicle was properly taken care of in a timely manner. He was very friendly and made sure my experience was the best it could be!! Thank you Gary and I recommend him to anyone looking for the best customer service experience. More

This is a 5 Star Service Department. I brought in our 330i that had a random stumble on start up. Of course it did not act up for them but they did not give up checking everything they could. Finally the 330i that had a random stumble on start up. Of course it did not act up for them but they did not give up checking everything they could. Finally they contacted Corporate which suggested a complete electrical update. This team never gave up and the stumble appears to be corrected. Thanks for all of your efforts in solving this issue. More