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Chapman BMW On Camelback

Phoenix, AZ

4.5
1,375 Reviews

830 E Camelback Rd

Phoenix, AZ

85014

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1,375 Reviews of Chapman BMW On Camelback

January 14, 2021

PROTECT YOUR PRIVATE INFORMATION – my wife and I leased a new vehicle from Chapman BWM and came to find out that Chapman BMW entered our email wrong into the system and broke several laws of privacy and prot More

by mdazbill
Recommend Dealer
No
Employees Worked With
Bob Colabianchi
Jan 15, 2021 -

Chapman BMW On Camelback responded

We completely understand the stress that would be caused by the situation and truly apologize, again. The email that was provided to us by your wife during the purchase was the email that was reported to BMW. Calls absolutely were returned (we have all calls recorded throughout the dealership) and taken extremely seriously – after an audit of the deal, it was discovered that the email address that was provided to us was the email address that was inputted. Transparency is extremely important and you and your wife were invited in to review all documents from the deal including the form personally filled out by your wife with the email address provided, which has caused all of this upset. This meeting was declined by you. We promptly updated all of our records after being notified and have communicated with you all findings. The review posted is months after the original concern was discussed and the result of not terminating your current lease. The offer to come in and review the original paperwork, the email address you provided to confirm that the email address was reported to BMW was declined for a second time. The last conversation was extremely sympathetic but ultimately, the email address that was provided to us by your wife is the email that was reported to BMW. Any email correspondence that is sent out is automated emails conducive to the purchase. We do have control internally to improve the process to prevent mistakes, however, we cannot control the information provided to us by the customer. The customer would be assumed to be more aware of their own correct email address than we would be. While we understand the mistake made by your wife has caused you the problems listed in your review, and have tried to accommodate her mistake by updating the information on our end, the mistake did not stem from any error on our part. Vida Wilson

January 07, 2021

Steven was very pleasant to deal with. He was professional, friendly and reasonable. He would make sure I get the care that I needed even on his days off. I received VIP service all the way to Ch More

by tofumuii
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Murphy
Jan 08, 2021 -

Chapman BMW On Camelback responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. - Your Friends at Chapman BMW on Camelback

December 17, 2020

Mitch in service is absolutely customer focused and amazing, under the leadership of Doug. I highly recommend Chapman for ALL you BMW needs! This is my 3rd BMW from Chapman, and this team is solid an More

by Pete
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch and Doug in Service, SERVICE SERVICE
Dec 23, 2020 -

Chapman BMW On Camelback responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles. - Your Friends at Chapman BMW on Camelback

December 06, 2020

Steve Murphy has been great. I have been shopping for a while, and would rate him the best. I ordered a new X5 from him. He always responds to my emails and questions. More

by kentndonna
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Murphy
Dec 07, 2020 -

Chapman BMW On Camelback responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. - Your Friends at Chapman BMW on Camelback

October 28, 2020

I see Brendan Williams name not listed here. I have been to so many dealerships for different brands but the way Brendan has worked, communicated and established the rapport for new car purchase is impeccab More

by Kashish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Williams
Oct 29, 2020 -

Chapman BMW On Camelback responded

Thanks for leaving a review, and mentioning Brendan. You're right, Brendan always going above and beyond. We'll be sure to share your praises with him. - Your Friends at Chapman BMW on Camelback

October 24, 2020

I highly recommend Steve Murphy and Chapman BMW if you are in the market for a BMW! Steve’s customer-focused approach and extensive product knowledge not only provided me with all the information I needed More

by Bobblum
Recommend Dealer
Yes
Employees Worked With
Steve Murphy
Oct 26, 2020 -

Chapman BMW On Camelback responded

Thanks for leaving a review, and mentioning Steve. You're right, Steve always going above and beyond. We'll be sure to share your praises with him. - Your Friends at Chapman BMW on Camelback

October 05, 2020

Best buying experience I have ever had out the door. Steve, and RC were amazing from start to finish! I left there with my Z4 convertible, and couldn’t be happier. These guys are top notch! More

by kmullen47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert "RC" Cashatt
Oct 06, 2020 -

Chapman BMW On Camelback responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles. - Your Friends at Chapman BMW on Camelback

September 23, 2020

Doug and his team in service are amazing. Huge kudos to Taylor for assisting me throughout replacing my fuel tank and fixing the crack in the paint. Also to Mitch for staying late and taking in my car at s More

by Knguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Murphy, JC Chokrach, Mike Anderson
Oct 02, 2020 -

Chapman BMW On Camelback responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Wishing you happy and safe miles. - Your Friends at Chapman BMW on Camelback

August 29, 2020

Chapman BMW is an excellent dealership! We buy our cars from there and get them serviced there mainly due to our service rep, Michael Ludke. He is knowledgeable and can explain, in layman's language, what More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Ludke, JC Chokrach
Aug 31, 2020 -

Chapman BMW On Camelback responded

We're happy you're pleased with the results and that we were able to help. If there's anything else we can do to help, please let us know! - Your Friends at Chapman BMW on Camelback

August 28, 2020

3rd vehicle purchased from Chapman BMW-Camelback. Exceptional, no hassle service by Steve Murphy; Felt he genuinely cared about my needs. Highly recommend him. Great! More

by srgibbs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Murphy
Aug 31, 2020 -

Chapman BMW On Camelback responded

Thank you for sharing your story with us! We understand that customers are already experiencing stress when purchasing a new vehicle. Therefore, we want to provide a stress and pressure-free environment along with great customer service! We are excited to hear that we were able to meet that mark with you! - Your Friends at Chapman BMW on Camelback

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