Chapman BMW On Camelback

PROTECT YOUR PRIVATE INFORMATION – my wife and I leased a new vehicle from Chapman BWM and came to find out that Chapman BMW entered our email wrong into the system and broke several laws of privacy and prot new vehicle from Chapman BWM and came to find out that Chapman BMW entered our email wrong into the system and broke several laws of privacy and protection giving away (PII) Personally identifiable information. This can be viewed as a simple mistake which happen its how you handle this is crucial. Chapman BMW allowed and sent out via all the details that included the following which happened to be solely under my wife’s. The information that Chapmans shared was name, address, phone number, vehicle vin, make, model, etc. and worst of all this was sent to a stranger who just happened to be a male. My wife is in her 30’s works in the medical field with varying hours and I travel for work so having PII law broken from Chapmans was completely against the LAW! I mention mistakes happen however its how things are fixed, Chapmans reactions for dealing with this was “ignore” and not fix the problem. We immediately brought this to the attention of Chapmans from service both service directors Doug Attig and Doug Strodot as well as Sales which was sales manager Steve Boyd as well as several calls to escalate to Bob Colabianchi (which to restate SEVERAL calls to Bob as he did not return calls and dropped the ball). When speaking with all the above was assured this would be addressed ASAP which it was not. Through Chapman BMW unlawfully releasing and sharing PII my wife received texts, call, email from this stranger for over a month every time BMW would update, send an email, anything again sending all the PII information with these communications. This went on for roughly 2 months and eventually with a call from myself to BMW corporate relations I thought this nightmare was behind us. Over the holiday (Christmas 2020) we received a holiday card from this stranger which has cause extreme stress, worry, and safety concerns. I immediately called Chapmans and AGAIN and in true customer relations Bob Colabianchi did not return my call and left him roughly 4-5 voicemails over a couple week period. My wife during this time is now forced to look over her shoulder and at work has now had to have security walk her to and from her car as well as working in the medical field with strange hours I have woken up in the middle of the night to ensure her safety when she comes home at various hours of the evening/early morning. Bob Colabianchi never returned my calls and I then went to several calls to ask, “who is the owner” and this is serious all of which left me to multiple calls connecting with what I would consider office staff that just gave me the run around and said they will pass the message to executives/owner and again ZERO call backs from those messages. Chapman BMW broke the law, put my wife’s safety in jeopardy and could care less. I am in the process of moving and worried about registering my car as this stranger could with Chapmans mistakes have our new information as Chapman does not protect your PII. This has left me the only option of trading in my car and getting as far away from Chapmans and BMW as I possible can. This I have learned is going to cost me a negative loss over $10,000 which in no way shape or form my doing and Chapmans could care less and only solution was buy a new car at full asking price and we can hide your negative into a new car taking no accountability. Trying to work with anyone from Chapmans has been frustrating to say the least. They have a brand like BMW so the customers continue but state, city, and just being great citizens of the local community is something that Chapmans could care less about. I have tried and tried to come to a solution, but Bob Colabianchi last communication was that Chapmans does not care and does not want to take responsibility for its illegal actions so legal route is the action that a customer has to take against a large corporation. SHAME ON THEM! PLEASE buy elsewhere and protect yourself. More

Steven was very pleasant to deal with. He was professional, friendly and reasonable. He would make sure I get the care that I needed even on his days off. I received VIP service all the way to Ch professional, friendly and reasonable. He would make sure I get the care that I needed even on his days off. I received VIP service all the way to Chandler. I am very happy with my BMW and thanks to Steven, I would definitely come back and recommend Chapman Camelback to friends and families. More

Mitch in service is absolutely customer focused and amazing, under the leadership of Doug. I highly recommend Chapman for ALL you BMW needs! This is my 3rd BMW from Chapman, and this team is solid an amazing, under the leadership of Doug. I highly recommend Chapman for ALL you BMW needs! This is my 3rd BMW from Chapman, and this team is solid and amazing! A+++ Customer Service! More

Steve Murphy has been great. I have been shopping for a while, and would rate him the best. I ordered a new X5 from him. He always responds to my emails and questions. while, and would rate him the best. I ordered a new X5 from him. He always responds to my emails and questions. More

I see Brendan Williams name not listed here. I have been to so many dealerships for different brands but the way Brendan has worked, communicated and established the rapport for new car purchase is impeccab to so many dealerships for different brands but the way Brendan has worked, communicated and established the rapport for new car purchase is impeccable. He was detailed in all his emails and made sure he committed to what was said with no surprises while signing. Thanks Brendan for making this whole process so smooth. More

I highly recommend Steve Murphy and Chapman BMW if you are in the market for a BMW! Steve’s customer-focused approach and extensive product knowledge not only provided me with all the information I needed are in the market for a BMW! Steve’s customer-focused approach and extensive product knowledge not only provided me with all the information I needed to make a decision, but made for a very pleasant buying experience! Thanks Steve! More

Best buying experience I have ever had out the door. Steve, and RC were amazing from start to finish! I left there with my Z4 convertible, and couldn’t be happier. These guys are top notch! Steve, and RC were amazing from start to finish! I left there with my Z4 convertible, and couldn’t be happier. These guys are top notch! More

Doug and his team in service are amazing. Huge kudos to Taylor for assisting me throughout replacing my fuel tank and fixing the crack in the paint. Also to Mitch for staying late and taking in my car at s Taylor for assisting me throughout replacing my fuel tank and fixing the crack in the paint. Also to Mitch for staying late and taking in my car at such late notice. They stayed in contact with me throughout the week long process and my M4 is back and healthier than ever! More

Chapman BMW is an excellent dealership! We buy our cars from there and get them serviced there mainly due to our service rep, Michael Ludke. He is knowledgeable and can explain, in layman's language, what from there and get them serviced there mainly due to our service rep, Michael Ludke. He is knowledgeable and can explain, in layman's language, what's going on with the car, keeps me posted through the process and makes it easy for me to get a loaner so I can get on about my day. Over the years, he has helped me fix "issues" over the phone because he knows cars so well. I love the dealership and plan to continue to buy cars from there as long as Michael is there. Thank you! More

3rd vehicle purchased from Chapman BMW-Camelback. Exceptional, no hassle service by Steve Murphy; Felt he genuinely cared about my needs. Highly recommend him. Great! Exceptional, no hassle service by Steve Murphy; Felt he genuinely cared about my needs. Highly recommend him. Great! More