Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Chevrolet Buick GMC
Yuma, AZ
40 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
40 Reviews of Chapman Chevrolet Buick GMC
May 31, 2022
Really bad experience , look the sales man , was new , He didn’t explain a lot of things , he don’t know anything about the car that he was selling, and at the end a lot of extra charges . I got the car , bc didn’t explain a lot of things , he don’t know anything about the car that he was selling, and at the end a lot of extra charges . I got the car , bc I need it and I don’t have time to spend looking for another car. But to this dealer , I will never come back More
by amparom311
Employees Worked With
Marco Roldan, Sal Pena, admin admin
Helpful May 24, 2022
The service tech at Chapman reliably and efficiently took care of all the maintenance needs for our 2011 Malibu! We wouldn't let anyone else touch it, based on years of positive experiences. Peace of mind is care of all the maintenance needs for our 2011 Malibu! We wouldn't let anyone else touch it, based on years of positive experiences. Peace of mind is a valuable thing these days! More
by julia_cybele
Employees Worked With
Sal Pena, admin admin
May 23, 2022
Just wanted pass on the great responce from a confusing situation that nathan ott corected . After a difficult issue with Chase auto finance on a payoff on a vehicle that Chapman bought from me an he stuck situation that nathan ott corected . After a difficult issue with Chase auto finance on a payoff on a vehicle that Chapman bought from me an he stuck with it very happy after a stressful citation he came through and resolved the problem in matter of minutes would recommend them any day of the wk thank you from the bottom of my heart😎 More
by Golden56co1
Employees Worked With
Sal Pena
May 20, 2022
The salesman, Levi, was awesome! He was really helpful, kind, and patient. Having said that we ordered our 2022 Chevrolet 2500 pickup in January. We ordered it exactly like we want He was really helpful, kind, and patient. Having said that we ordered our 2022 Chevrolet 2500 pickup in January. We ordered it exactly like we wanted. When it came in the interior was the wrong color. We could live with that so we went ahead with the deal. Then we were told we had to pay for $2313 worth of dealer add-ons. We did not want any of those but were told if we wanted the truck we had to take them. After waiting for 5 months we went ahead and purchased the truck. Next time we are looking for a vehicle we will not be doing business with Chapman. It is so disappointing to have to pay for something you do not want or need. We were told that it would help make our insurance cheaper but our insurer said it was based on the VIN number not add-ons. More
by Disappointed with add-ons
Employees Worked With
Levi McBride
March 14, 2022
In the past I have had so many issues with the service department. I can name three service advisors who did not help at all. Because of these issues, I have had to reach out to Sandy McKay every time, department. I can name three service advisors who did not help at all. Because of these issues, I have had to reach out to Sandy McKay every time, which is unacceptable. Ms. McKay is a busy woman and should not be dealing with petty issues. I was reluctant to take my car which was out of bumper to bumper warranty. I dealt with Al Valencia for the 1st time and all I have to say is AMAZING! He was willing to listen and help me out. In my 9 years of going to our local Yuma dealership (I keep buying Chevrolet/GMC vehicles), this visit was perfect (even with hiccups on finding my part). Chapman Chevrolet is lucky to have a service advisor like Al Valencia. Thank you Al for everything and making my situation better! Respectfully, Veronica Jenkins 928-446-6580 VMunoz312@hotmail.com More
by Veronica Jenkins
Employees Worked With
Al Valencia
February 08, 2022
Before I purchased I pointed out some issues. They were not fixed at the time. Later I discovered the vehicle had 2 different sized tires. Used vehicle inspection is not the best. not fixed at the time. Later I discovered the vehicle had 2 different sized tires. Used vehicle inspection is not the best. More
by ghuft66
Employees Worked With
Sal Pena, admin admin
