Chapman Chrysler Jeep

One-Star Review for Chapman Chrysler: A Nightmare Experience I wouldn’t wish my experience at Chapman Chrysler on my worst enemy. This dealership’s practices are not only unprofessional but borderli Experience I wouldn’t wish my experience at Chapman Chrysler on my worst enemy. This dealership’s practices are not only unprofessional but borderline criminal. I was initially excited about purchasing a used truck from them, but the entire process turned into a complete disaster. First, they inexplicably nixed our deal agreement at the last minute, leaving me blindsided. When I understandably decided I no longer wanted to move forward with the purchase, their staff had the audacity to act upset, as if I was the one being unreasonable. Their customer service is an absolute joke—zero respect for the buyer. To make matters worse, they crashed my trade-in vehicle and had the nerve to deny any wrongdoing. They blatantly lied, claiming I brought the vehicle to them in that condition, despite it being in perfect shape when I handed it over. This level of dishonesty and lack of accountability is infuriating and, frankly, feels like something out of a scam operation. Chapman Chrysler’s shady tactics and complete disregard for integrity make them a dealership to avoid at all costs. Save yourself the headache and take your business elsewhere. I’m still dealing with the fallout from their incompetence and deceit. Absolutely deplorable. More

I am giving a one star solely due to how wonderful Yessica was during the sales process - if it was not for her and if you could leave no stars, I would. Aside from that, I spent 5 hours at the dealer Yessica was during the sales process - if it was not for her and if you could leave no stars, I would. Aside from that, I spent 5 hours at the dealership to finalize the purchase of my new Jeep Wrangler on Monday. Now 3 days later I am sitting at the dealership because "they messed up the loan." Now I am being told to either put down a significant downpayment or downgrade to another car. Jacob the sales manager called me today and was nothing but unprofessional and short on the phone. Now, sitting here, I am being treated like an insect as I will not downgrade and am telling. them I want my trade-in back. Word of advice, come in during banking business hours as they like to over promise and under deliver or just go to a car dealership with integrity. More

Went in with bad credit they ran my credit and then approved me for in house financing and told me how much I need to put down and my monthly payment. I did that and also went in to sign all the contra approved me for in house financing and told me how much I need to put down and my monthly payment. I did that and also went in to sign all the contract papers. Was told had to wait a couple days to get the truck before it had to go through inspection I said ok. So next day my sales person told me now the bank wants a co-signer! After signing all papers and putting my down payment. 3 days after I spoke with the manager and he told me I needed a co-signer and I explained to him I was approved and signed everything already. He said well in order to drive off with the truck you need co-signer. I went in and got a refund let’s hope it actually shows up in 3 days!!! I have never ever gone through something like this usually when I finance a car they tell me before I sign anything what is needed!! Waste of 3 hours of my time and this dealership is the worst I’ll keep just going to Chevy for my vehicles. Very unprofessional and doesn’t know how to earn a customer!! Beware if you go there as they will tell you one thing and then say the bank didn’t approve you!! More

I was 58 yrs old when I purchased my first brand new car. I am sorry I purchased it through Chapman, worst buying experience ever. I had buyers remorse and tried to give the car back within the week, they wo I am sorry I purchased it through Chapman, worst buying experience ever. I had buyers remorse and tried to give the car back within the week, they would not take it back, they said once the edrs is submitted they can't take the car back. Within the first year the car was having problems. Spoke with the dealership, it was given a web upgrade. That was a short fix. It had two more web upgrades at an oregon dodge dealership. The more problems I had the more I called chapman, they offered me a 2018 ford escape with 80k miles. I have messages to the BBB, the fca and calls and emails with Joe Vaughn, Don Hamrick, Christian Pagan etc etc. They were going to and continued to do nothing. My car barely had 20k miles and the lane assist was not consistent, the fob and the car did not communicate, the sunroof does not close properly, currently the car has 41k miles and the transmission is slipping. The dealership offered me gap insurance as a birthday present, but I was charged for it. The warranty that was purchased I tried to cancel at 18k miles they ignored me, and it was not refunded. I was overcharged and took them to court, they demanded we do arbitration, they kept putting it off and putting it off until the bill for arbitration was more than what I was asking. So they asked if we could take it back to court, I decided to go ahead and let them have it decided in court, what I should have done was continue with arbitration. They overcharged me and all that happened in court was nothing, I signed the contract, so I lost, they got away with it. More

I was lied to, scammed out of 10k dollars and then more when I canceled the warranty. The page in my contract for gap insurance I'd not signed by me, but the dealership has a copy with my signature on it. when I canceled the warranty. The page in my contract for gap insurance I'd not signed by me, but the dealership has a copy with my signature on it. My very first brand new car is a lemon. And I have the worst dealership in the US to deal with. I am having to go through arbitration and I showed their attorney the math error. She swore to me that the math is correct. I am thinking in whose world is it correct- Chapman's More

I bought an 06 Wrangler on bringatrailer. com and took it to Chapman for an inspection before driving it across the country back to Michigan. Adrian took great career of me and I highly recom com and took it to Chapman for an inspection before driving it across the country back to Michigan. Adrian took great career of me and I highly recommend him. He was really great to deal with. More

Richard Cardosi was my Service Rep and the first face I met at Chapman Jeep. He was very gracious and kind when I showed up to make a recall appt for my 2008 Jeep. He was punctual with emails, invoices and met at Chapman Jeep. He was very gracious and kind when I showed up to make a recall appt for my 2008 Jeep. He was punctual with emails, invoices and contacted parts department to ensure parts were there to complete the recall. Upon pickup he offered service options, but did not hard sell me on them which I appreciated. I will take care of them myself. He was very pleasant to deal. More

I trust my car will have the best service at Chapman. Four and a half years and my Compass is still running great. Let me add Cody to being among the best of the service advisors! I took my car in Sep Four and a half years and my Compass is still running great. Let me add Cody to being among the best of the service advisors! I took my car in September for routine oil and filter change. Cody got my car in and out quickly and made sure everything was checked. He gave me a rundown of what they checked and that made me feel that I had the best service. It's October and I had to take my car in to check the tire pressure. Once again, Cody got the car in quickly, made sure the tires (which are pretty new) were checked thoroughly, and got everything inflated to the proper levels. You can expect the best service from Cody and Chapman Chrysler Jeep service department. More

I was so lucky to find Manny at Chapman Chrysler Jeep. My car's battery light came on, then my air conditioner when off, and it was almost 100 degrees outside. I had no idea what was wrong with my car, My car's battery light came on, then my air conditioner when off, and it was almost 100 degrees outside. I had no idea what was wrong with my car, so I ask for directions to the nearest Chrysler dealership, and I barely made it into the driveway when my car died. Manny my service man came out and took excellent care of me. Thank you Manny, and all the men that worked on my car. GREAT JOB More