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Chapman Chrysler Jeep
Henderson, NV
853 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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853 Reviews of Chapman Chrysler Jeep
June 20, 2010
Virgil is friendly, helpful and takes the time to look at my vehicle's individual service record before making suggestions. He follows up and keeps me informed on the progress. He explained what I needed to my vehicle's individual service record before making suggestions. He follows up and keeps me informed on the progress. He explained what I needed to do to pick my car up because he would not be there. My paper work was waiting for me and Brent was friendly and helpful. I was surprised and pleased when I found my car clean and ready to go. I have had my car serviced at Chapman for more than 5 years. The recent improvements have made the experience no longer a dreaded necessity. I feel good about the work done and the condition of my vehicle. More
by jo9252jo
Employees Worked With
Virgil and Brent
June 19, 2010
Outstanding customer service, above and beyond. Loyd drove out of his way to help a lady in distress. I would also like give my highest praise for Mat and Virgil. It's great to see a dealer that still b drove out of his way to help a lady in distress. I would also like give my highest praise for Mat and Virgil. It's great to see a dealer that still belives in old fashion customer service. In the future I will recomend Chapman to my friends and family. More
by Alm
Employees Worked With
Virgil, Mat, Loyd
June 18, 2010
Bad experience from beginning. Had to track down service rep to drop off vehicle. Had to call my service rep to find out status of vehicle(2 times). Upon picking up vehicle, waited for 15 minutes while un rep to drop off vehicle. Had to call my service rep to find out status of vehicle(2 times). Upon picking up vehicle, waited for 15 minutes while unknown service technician (in gray work shirt) assisted me in finding Virgil. While waiting, Virgil drove up, got personal items from office and drove off for lunch. I had to approach another service rep to find out about my vehicle. That service rep cashed me out, then my keys couldn't be found. Service rep called Virgil, who said my car was being washed even though it was sitting out front. After scrambling around to find keys, service reps received call from Courtesy Shuttle driver (Jesse), stating he had taken my keys off site by mistake after washing vehicle. Had to wait for him to return to get my keys. Once he got back, the unknown service technician gave me the keys and apologized for all the problems, not one of your Service reps. I can understand being busy and some possible miscommunication, but this has been one of the worst service experiences I've had while living in Las Vegas. I have owned 5 Wranglers and 2 Cherokees and never received bad service. I specifically bring my vehicles to the dealership, usually paying higher prices with the assumption that I am getting quality service and repairs. My father in Law brought this same Cherokee to the Chapman dealership on Sahara the week before to have the fluids changed, and he also had a bad service experience (he had a leak after leaving dealeship, causing him to return and have to get a rental vehicle until the Cherokee was fixed properly the second time!). After these two experiences, I will no longer take my Jeep Cherokee to either Chapman dealership for service and will not recommend them to any of my fellow Jeep owners. More
by papashea2
Employees Worked With
Virgil Dody, unknown service rep
June 16, 2010
I brought the van in for an oil change because I got a promo coupon in the mail. I forgot it at home so I was not given the promo price. I told the person on arrival that I also noticed an oil leak on my promo coupon in the mail. I forgot it at home so I was not given the promo price. I told the person on arrival that I also noticed an oil leak on my driveway from the van. Small drops each time I drove the van. I asked for it to be checked and call me regarding fixing it. I went to Mustang Sally's for lunch. When I returned my van was in the customer pickup lane. The attendant said they changed the oil but nothing was noted on the incoming paperwork that mentioned the oil leak. More
by mgriesgraber
Employees Worked With
don't remember their names
June 11, 2010
I retired from Mack Trucks after 30 years as a Parts I retired from Mack Trucks after 30 years as a Parts Manager in one of the countrys largest dealerships in South Florida. Service is what it is al I retired from Mack Trucks after 30 years as a Parts Manager in one of the countrys largest dealerships in South Florida. Service is what it is all about and I wish to tell you I had a great experience at Chapman Jeep. I was handled with great care and was treated with respect. I was not pushed when I was told of further repairs suggested on my Jeep Liberty and because of that I will return and have these repairs done. I am so glad I chose Chapman Jeep for my service needs. Thank You so Much Robert K McLuckie PS. People still by from People if in the Internet Age. More
by Robert Mcluckie
Employees Worked With
Frank Hensley
June 09, 2010
Your serviece department is always very nice and helpful. Your service reps do a great of explaining my service options and how they break down even though I'm only going in for an oil change. Being able to Your service reps do a great of explaining my service options and how they break down even though I'm only going in for an oil change. Being able to schedule on line in great too. Thank you for making it a pleasent experience. Mark Garcia. P.S. I'm sorry I don't remember my service reps name but he was tall with dark hair and blue eyes and did a great job of helping me out. More
by mginlv
Employees Worked With
Don't remember my rep sorry
June 04, 2010
My car has 13,649 miles and the service adviser said I needed differential service. However, the factory service manual indicates the service should be done at 60,000 miles. Overall, I'm OK with the servi needed differential service. However, the factory service manual indicates the service should be done at 60,000 miles. Overall, I'm OK with the service, but this isn't the first time I've gone in for minor (oil change) service and then be subjected to additional cost. Of course the service manager went with the service advisers comments. Frankly, I don't like that. More
by sfhardyg`
Employees Worked With
Douglas Laymon
June 03, 2010
They where able to tell me what open recalls i had and even brought my vehicle to me when it was done. A+ work! I work for henderson chevy, but i love my jeep and good to have a quality dealership so cl even brought my vehicle to me when it was done. A+ work! I work for henderson chevy, but i love my jeep and good to have a quality dealership so close to do the work! Thanks, Mark Rolands More
by markrolands
Employees Worked With
Berth, Yesenia, Veronica
June 02, 2010
I needed my tires rotated and balanced prior to leaving on a trip. I was given an appointment in a short time and the work was done in a timely manner as well. Actually, I was in and out in a much shorter on a trip. I was given an appointment in a short time and the work was done in a timely manner as well. Actually, I was in and out in a much shorter time than I had expected. While I had no face to face contact with Ralph Smith, who actually did the work, I was quite satisfied with the results. As for Frank Hensley, I have always received friendly, courteous and professional service from him. This is my fourth time of utilizing the service department at Chapman's and have been very well satisfied with the results each time. I would not hesitate to recommend the service department at Chapman's. More
by loumead
Employees Worked With
Frank Hensley, Ralph Smith
June 01, 2010
I have always been pleased with the work completed by the Service Team at your dealership. My visit on Friday was just as good. I am left with one question, since they discovered a warrenty issue (cracke Service Team at your dealership. My visit on Friday was just as good. I am left with one question, since they discovered a warrenty issue (cracked terminal on my battery)once I approved the added cost of battery service based on the inspection that noted a corroded terminal, why then did I still have to pay for the battery service? Clearly, it is likely the two issues were related. Otherwise, everyone was helpful and very good to me during this visit. In fact, I prepaid for additional oil changes! More
by Mariaoflv
Employees Worked With
Doug Laymon
