Chapman Dodge Chrysler Jeep Ram Scottsdale

Stolen customer property Our vehicle got sent here from another dealership to get work done. I left a dslr canon tsi camera under my passenger seat and figured since they were Our vehicle got sent here from another dealership to get work done. I left a dslr canon tsi camera under my passenger seat and figured since they were doing engine work it would be fine in there since they had no business inside the vehicle much less under my passenger seat. When we received my vehicle back after a month the vehicle was tossed inside and my camera is gone. Tried to get information on why it would no longer be in there since they had no business inside the vehicle other to start it up. They flat out said they were not responsible for it nor were they doing anything about it either stating they have a sign in their lobby saying they aren’t responsible for personal property. Mind you I have never stepped foot in their facility so I have never seen said sign. Being a business person myself I pride myself in honest work and value my clients and their belongings as it’s not mine to touch. If they did happen to find my camera the workers should have taken it to the service manager where it should have been locked up and I should have received a call informing me they have it and to go pick it up so nothing happens to it. But this dealership doesn’t do that and is ok with one of their workers somewhere stealing customers belongings. Message to the owner of the dealership THIS IS NOT OK and you should find out who did take it and make it right. We checked everywhere in our home to make sure it wasn’t here and maybe we could have been mistaken but I know for a fact it was in there under my passenger seat. I can’t get back my photos I had of my children and the memories I captured. So thanks appreciate the lack of help and the poor service about this you all have. More

Jeep Wrangler I contacted Chapman about buying a used Wrangler Unlimited. Steven Self responded right away and 2 days later, the deal was done. I told him my budget I contacted Chapman about buying a used Wrangler Unlimited. Steven Self responded right away and 2 days later, the deal was done. I told him my budget and he made it happen. The Jeep had 3 recalls so Mike and Eric in service took care of everything. I was provided a rental car at no cost also. If anyone is looking for a great dealership from sales to service, go see Steven Self and Eric McGraw and you will not be disappointed. More

Car Care Great Lucas did a wonderful job of explaining what was going to be done and what was covered. Because I was given wrong information by a previous employee, Lucas did a wonderful job of explaining what was going to be done and what was covered. Because I was given wrong information by a previous employee, Lucas adjusted my car care and had the work by his staff finished in a reasonable time frame. It looks Like Chapman has a good plan going for their customers. Thank you More

Best Car Buying Experience Ever Best car buying experience we ever had. Our salesman Fidel was upfront and honest. He was prompt in responding to our questions and concerns. He wa Best car buying experience we ever had. Our salesman Fidel was upfront and honest. He was prompt in responding to our questions and concerns. He was intuitive to what we could ask next. He had a no pressure approach. The Finance director was patient and informative. He help provide us with best needs for our family. More

What I wanted I wanted a new car, I walked in talked to Fidel he showed me several cars and my daughter and I found the right one. I had bought several different ca I wanted a new car, I walked in talked to Fidel he showed me several cars and my daughter and I found the right one. I had bought several different cars with this dealership, and have had no problems. More

Service Department is Great I have been going to this location since I purchased my Jeep Patriot in 2012 and can not express how great the service is. I work with Dan Boardman w I have been going to this location since I purchased my Jeep Patriot in 2012 and can not express how great the service is. I work with Dan Boardman who is honest, knowledgable, upfront and dependable. I truly appreciate how he takes the time to explain things...I will not take my car for service any other place. More

Internet service for new car sales I see a lot of good ratings but my experience was not good for new car sale and info I inquired about a 39000 Jeep jl and had very easy questions and I see a lot of good ratings but my experience was not good for new car sale and info I inquired about a 39000 Jeep jl and had very easy questions and because I didn’t do the regular way I guess I was just given a lousy answer and there you go! More

our Mistake don't trust them We bought a vehicle at Chapmans but missed almost $2000 in charges that were added to our invoice. We were not told about them ahead of time either. O We bought a vehicle at Chapmans but missed almost $2000 in charges that were added to our invoice. We were not told about them ahead of time either. Once I called the dealership about them, I was told it was too late to do any thing about them and that's how they make up their margin on the sale. Be aware of your paperwork. More

Personnel and Technological Resources The ability for you to engage to resolve your issues. Totally professional and courteous. I was consulted on options for both my vehicle and managemen The ability for you to engage to resolve your issues. Totally professional and courteous. I was consulted on options for both my vehicle and management level required to resolve issue to my requirements. They are there to help, not stonewall. More

Great Place to buy a new car. Brandon was great to work with. Purchased a new car for the first time in 13 years. The folks at the dealership were all good to work with. Other deal Brandon was great to work with. Purchased a new car for the first time in 13 years. The folks at the dealership were all good to work with. Other dealers in the area aren't nearly as pleasant. The experience at Chapman and with Brandon made for a comfortable car buying experience. More