Chapman Dodge Chrysler Jeep Ram Scottsdale

Shocked by the irresponsible and dangerous service given I took my 2007 Grand Caravan to this dealership for an oil change, tire rotation and inspection. It's an older van but well maintained and very relia I took my 2007 Grand Caravan to this dealership for an oil change, tire rotation and inspection. It's an older van but well maintained and very reliable and I was about to take it on a 500 mile trip. When I got to the dealership I drove into the service bay and then waited. And waited. I stopped some employee's and they indicated someone was coming soon. After around 10 minutes someone finally came out to help me. I said that I was surprised by the wait, especially since I had called ahead, but they explained they thought someone else was helping me. hmmm. I told the service writer that my right front tire was losing pressure slowly and asked him to have the technicians look at the tire when they rotated it. The wait was normal, when i picked up the car I asked about the tire and the writer said the technicians hadn't noticed anything. I got a multi page report from the dealership about all the items they had checked. I showed my wife the report, we both felt better about our long trip knowing our car had been inspected in detail. They told me the upper, middle brake lamp on the van was burned out, they estimated $130. to fix it. I went to the auto parts store, got the bulb for $6., and fixed it myself in less than 5 minutes. hmmm The trip went without incident. Imagine my surprise when a few days later the tire in the same location began to lose air. They hadn't rotated it! I jacked the car up myself and pulled the tire. On the inside edge of tire was the cause of the slow leak, the silver head of a large screw that was imbedded in the edge of the tire. Really obvious to anyone that cared to look. And now I wonder if they inspected anything. Did they change the oil filter, or even the oil for that matter? It's really troubling to trust your safety to a garage and have them violate that trust. More

Excellent service to the point Dave Colwell took very good care of my needs and suggested needed additional service that I had not considered for my 11 year old Dodge Dakota. The se Dave Colwell took very good care of my needs and suggested needed additional service that I had not considered for my 11 year old Dodge Dakota. The service, although not scheduled for today, was prompt. Thanks for the continued good service that he oversees. More

Excellent Service Chapman Dodge has some of the best technicians there are. They are always courteous and helpful. Dave has been my service manager for years, very know Chapman Dodge has some of the best technicians there are. They are always courteous and helpful. Dave has been my service manager for years, very knowledgeable. More

Always Great Service from Bill Bill in the service department at Chapman provides the best service I have ever had at a dealership. He makes it very easy to schedule maintenance via Bill in the service department at Chapman provides the best service I have ever had at a dealership. He makes it very easy to schedule maintenance via text messaging. Anytime I have an issue with my Jeep Cherokee he gets me in right away and provides a shuttle so I don’t have to wait around. I highly recommend using Bill over at Chapman. More

Excellent Service I continue to take my vehicle to Chapman Dodge Scottsdale because of the excellent customer and vehicle service that I receive. Dave Colwell is the b I continue to take my vehicle to Chapman Dodge Scottsdale because of the excellent customer and vehicle service that I receive. Dave Colwell is the best service advisor I have ever had! Thanks for keeping my favorite truck in tip top shape! More

Great customer service Dave Colwell’s professionalism and friendly demeanor made my visit a positive experience. The new facility is in good location easy access from the Dave Colwell’s professionalism and friendly demeanor made my visit a positive experience. The new facility is in good location easy access from the 101 price freeway. The building and amenities are nice and I’m very happy they offer a quick shuttle service. Thanks! More

Awesome service manager Blaine.Blaine Blaine was very helpful from the moment I got there until the moment I left..He was respectful and considerate and answered all of my questions. I wil Blaine was very helpful from the moment I got there until the moment I left..He was respectful and considerate and answered all of my questions. I will certainly use this service again. Thank you Blaine. Respectfully, Joe Misseri More

Service Visit First time at this dealership. Location off the 101 is extremely convenient. Took my Jeep in for an oil change & a recall. Everyone I was exposed to w First time at this dealership. Location off the 101 is extremely convenient. Took my Jeep in for an oil change & a recall. Everyone I was exposed to was polite & professional. No pressure in not pursuing the numerous suggested maintenance from the manufacturer. Didn’t have to wait to drop it off or pick it up. Thank you Leo! More

Above and Beyond Dan Boardman did an outstanding job doing the repairs I asked for and even found something necessary covered by warranty. Thank you for your excellent Dan Boardman did an outstanding job doing the repairs I asked for and even found something necessary covered by warranty. Thank you for your excellent customer service!! More

Jeep recall and other servcies rendered I have worked with Dave Colwell since we have owned our 2012 Jeep Grand Cherokee and I appreciate his description of service performed and overall a I have worked with Dave Colwell since we have owned our 2012 Jeep Grand Cherokee and I appreciate his description of service performed and overall attention to additional details. Always on time and estimated wait is always accurate. I really like Dave. More