Chapman Dodge Chrysler Jeep Ram Scottsdale

Be careful if you need a rental car. . . . . . Called last week to schedule service, I was hesitant because some old dude who buys the cars for this dealership screwed me around and lied to me earl Called last week to schedule service, I was hesitant because some old dude who buys the cars for this dealership screwed me around and lied to me earlier in the year, but I figured I would give the Service Dept. a try, it's separate from Sales. So I called, I spoke to Travis, a nice kid for sure, friendly and polite. My 2016 Grand Cherokee was up for its first oil change, and had a recall (software update) on the airbags. Easy enough. I was told when I purchased the vehicle (NOT purchased at Chapman) that my first 4 oil changes are no cost to me, and that a rental vehicle will be provided). So, Travis, confirmed the rental vehicle, I assume he would have made the appropriate arrangements so that the rental vehicle would be ready for me when I got there, at 7 am or there about. I had a 7am appointment on Tuesday (today), "I" was there on time, Travis was there, he handled my car in a timely manner, however is my problem, Travis knew I needed a rental car, and he KNEW Enterprise has a counter in their dealership, he also stated, when I inquired about the rental car "They usually get here between 7 and 7:30am". MY PROBLEM WITH THAT IS....... if you KNOW a customer is bringing in their car AT 7 am, then it would be your due diligence to notify Enterprise that they too must be in by 7:00 to accommodate the customer, NOT make them wait,. So he had to call whoever to find out when the Enterprise person would show up, in 'a few minutes' I was told. At 7:15. well hoe dee doe...it's now 7:40 and here comes the Enterprise girl, leisurely strolling up. To the credit of one of the Service writers, not sure who he was, but he also called, and when she arrived he told her that the dealership Service Dept. opens at 7am and he wants her there at 7:00am, her response " Well, WE open at 7:30!" Are you effin kidding me?? So let's just make the customer sit there and wait, when they KNEW I was coming at 7:00 and they KNEW sometimes they show up between 7-7:30am....wow. Then to add to the fiasco. I was already on a broom at that point, "Amy" the Enterprise chick starts laughing because I am upset, yes, laughing... at me!!! (I already filed a formal complaint about her with Enterprise, hope she is fired!). She gives me a filthy dirty car that had not been cleaned, inside or out and the vehicle had 1/4 tank of gas in it!!!!! Talk about unprofessional!! THEN.....she asks me what type of vehicle am I bringing in for service, how the xxxx is that relevant? I have rented hundreds of cars in my lifetime, not one time as anyone ever asked me what type of personal vehicle do I own, how ridiculous. THEN, she tells me I have to give her my credit card for a $50 deposit.. xxx?? The DEALERSHIP is paying for the rental car, that is THEIR responsibility. This was my cars very first service appointment, and thanks to Enterprise, and "Amy" laughing at me and being unprofessional and rude, it will be my last. Enterprise must FIRE her, I will NOT be going back. To bad too, because Travis is super nice, but I do feel like he is partly to blame, since HE knew I was coming in at 7:00am, it's not like he didn't have ample notice to let Enterprise know, I called him last week, and it's Tuesday, he should have reminded the Enterprise person yesterday, end of day, to be in there by 7:00 or 7:15 at the latest! Got my car back, I instructed them NOT to wash it, it took 5 hours for a software update and an oil change, I don't care it's free, I think I'll be looking elsewhere when it comes time to service my car. No offense to Travis at all, he's a super nice kid and he was extremely polite, just wish he would have confirmed my rental with Enterprise the night before so that "Amy" would have been there on time, instead of making a customer wait 50 minutes, making ME late for work. I guess she must be of the mindset, of what does it matter, they (meaning us who bring our cars in for service) are not paying for the car, so who cares if they have to wait. * smh * Well, now I know, I have Chapman a chance, too bad the Enterprise chick ruined it for them. More

Scheduled Oil Change & Alignment Regular scheduled oil change about 3 to 4 k miles also had issue with tire wear had front end aligned, service was excellent on time and effective. My Regular scheduled oil change about 3 to 4 k miles also had issue with tire wear had front end aligned, service was excellent on time and effective. My JEEP handles like new on the way home from the dealer JEEP was washed and cleaned inside and out. Will be back in a few months. Tom More

Excellent Experience Leslie is the best car dealer my husband and I have ever had. She was always straight forward and we never had yo wait at the dealership for longer th Leslie is the best car dealer my husband and I have ever had. She was always straight forward and we never had yo wait at the dealership for longer than 20mins. She is the reason we will always come to the dealership to get a new car. She is such an amazing person. More

One of a kind Leslie was awesome she didn’t under deliver but over deliver... her over all professionalism was outstanding... as she was very patient with Wali and Leslie was awesome she didn’t under deliver but over deliver... her over all professionalism was outstanding... as she was very patient with Wali and I as we ask lots of questions. And also had the answer and if she didn’t she found out for us... I was going in the mind set only to test drive trucks. When she showed me the rebel I fell in love. But not only me but my husband fell harder . To coming home with one... wasn’t ready to buy just yet... but Leslie sold me. Thanks you again for the experience..... More

Chapman worked with me to get what I wanted & was awesome. I was able to explain what I could afford and everyone worked to get me the best deal. I am pleased with all that helped me I wish I could recall the I was able to explain what I could afford and everyone worked to get me the best deal. I am pleased with all that helped me I wish I could recall their names. I remember Leslie she was very efficient and sweet. Thanks to all you know who you are. More

Excellent Very good service recommend this dealer to everyone !!!! Received great customer service very clean place and great if you have kids with play room ! Very good service recommend this dealer to everyone !!!! Received great customer service very clean place and great if you have kids with play room ! Thanks again chapman ! More

Extremely friendly Service This dealership is located off the 101 and Indian School. It is very nice and everyone was extremely helpful. I definitely will be going back. This dealership is located off the 101 and Indian School. It is very nice and everyone was extremely helpful. I definitely will be going back. More

Excellent This dealership was amazing, I didn't feel overwhelmed and they didn't keep me there for 6 hours. Leslie was fantastic and I absolutely recommend her! This dealership was amazing, I didn't feel overwhelmed and they didn't keep me there for 6 hours. Leslie was fantastic and I absolutely recommend her! More

great place, sales and finance,couldnt be better,AAAA PLUS NO PRESSURE,,FELT LIKE THEY NEW YOU FOR 25 YEARS,,GREAT PLACE,GOOD SNACKS,FIANCE GUY DID GREAT JOB,NO PRESSURE FROM ANY ONE THANKS NO PRESSURE,,FELT LIKE THEY NEW YOU FOR 25 YEARS,,GREAT PLACE,GOOD SNACKS,FIANCE GUY DID GREAT JOB,NO PRESSURE FROM ANY ONE THANKS More

Great Service Department! I wanted to thank Dan Boardman for his excellent service and handling of the service on my Jeep. He was fast and efficient. The form used for the 9- I wanted to thank Dan Boardman for his excellent service and handling of the service on my Jeep. He was fast and efficient. The form used for the 9-point inspection and the remarks were really helpful in planning future services. More