Chapman Dodge Chrysler Jeep Ram Scottsdale

Reamed again I was surprised to see that other customer's negative reviews of Chapman Dodge got published. Maybe it is worth the trouble for me to write about my o I was surprised to see that other customer's negative reviews of Chapman Dodge got published. Maybe it is worth the trouble for me to write about my own experience. I took my 2012 Ram in for the 48,000 service, expecting to about $37.00 for the oil change and get a free a.c. check and maybe pay for freon to be replaced. And I knew that the ATF was dirty and they might have to replace it. Dave told me up front that they might need to do work on the differential that would be 189.00. When Dave came in to the lounge it was not to tell me what they found and what they recommned - but to tell me the truck was finished and the cost was - over 600.00. He found a coupon that he used to used to discount the final cost to 546.00. That was about twice the maximum I had prepared myself for.. After I drove home and looked again in the manual I saw that the service Dave had done on the tranny was not due until 64,000 miles, which is what we had talked about on the previous service at 40,000 miles and I had passed on it then. Then I thought if it was really vital that these jobs on the tranny and differential to be done now, way ahead of the Dodge-recommended schedule, - because why? - the truck was going to break down if Idid not shell out this extra cash? - then it should have been covered under the warranty. Or why did I have a warranty? If the tranny was going to fail or the rear end was about to blow then Dave should have told me this is what they had found and asked me - instead of doing repairs that were unauthorized and maybe unnecessary.. When I recall that Chapman Dodge told me last September that there were no other Ram trucks like the one I wanted available in Phoenix at the price I wanted to pay according to their computer they were lying - I found another dealer with some 2014 Ram's at less than the price I paid Chapman for my 2012..Too late this time. Twice they burned me. I am through with Chapman Dodge.. Couteous service, friendly staff - but no integrity. More

Horrible Service & Lies If I could give no star I would! Service department is horrible at what they do! It literally takes 2 hours for an oil change. The first time that If I could give no star I would! Service department is horrible at what they do! It literally takes 2 hours for an oil change. The first time that happened I was beside myself because I know I can do the oil change myself within 30 minutes so I started to drop my car off for the oil change so I didn't have to worry about the wait!! Then their true colors shined through when I went to get a recall on my airbags fixed. Before Bringing my car to get fixed the day before I was pro-active and called to ask about the recall which the person helping could find 2 but said they could only fix 1 of the recalls because the parts for one are not yet available. I mentioned that I could bring it in and wait but only have a couple hours, the service rep said no problem it shouldn't take that long. After dropping my car off I sat there for 2 hours and never heard from my service rep. So I got up to start looking for him but he was nowhere to be found. Finally, I got in touch with Tina the supervisor who continued to give me the run around! Come to find out I've been siting there now for 2 hours and they haven't done a thing to my car. So I got upset & said I made an appointment for a reason I only have so much time and I got to go. I asked how long it would take she said 45 minutes. The biggest reason I brought my car in was to get the airbag recall fixed. Unfortunately, I was told that my service rep had to leave because of a heart attack, which I can't say for sure if it's true but it doesn't matter anyway since he had already set the appointment for the recall in the system the day before. I even had the letter Dodge sent to me in hand and service rep said he doesn't need it it's already taken care of. I told Tina not to worry about the car wash to save some time because I can't wait any longer. So I get my car back in 40 minutes she now tells me their computer was down. This is when I realize how unprofessional they are. Yes, she finally got me out of there but lied about the 1 major thing that I came to get done.(This recall is the big one were the airbags go off for no apparent reason) Then I write a review on yelp and of course they respond back to this heart attack which happened after the appointment was already made and I was sitting there for hours. Y I would have never even gone to Chapman Dodge that day if the service rep told me they couldn't do the recall like he did on the phone the day before. So you'll see if here folks the next reply they make will sound courteous, and they'll make it look like nothing was their fault. Trust me nothing but lies and headaches over there. Conclusion: I tried to be pro-active and set up the appointment and go over the recall before bringing my car in only to be disappointed. I sat in the waiting office like a xxxxxxx for over 3 hours and the only thing they did was an oil change and figure a way to get me out of there which meant making the decision to not fix my airbags!! Then to create insult to injury the offer a free oil change for the mishap. They obviously have no clue how much my time is worth. Imagine the lawsuit if that airbag now goes off for no apparent reason!! More

Not a positive experience at all Took over 4 hours to purchase a truck, when I did not even haggle the price. The truck was brand new, and as we were leaving the dealership, we disco Took over 4 hours to purchase a truck, when I did not even haggle the price. The truck was brand new, and as we were leaving the dealership, we discovered the key fob's did not work. I was told by the salesman "don't worry, when you get it back to Ohio, have the dealer there work on it for you under warranty." They did not want to deal with me anymore, and quite honestly, after being there for more than 4 hours, I did not want to be there any longer either. I took the truck home to Ohio, and took it to the local dodge dealer, where I assumed it would be repaired under warranty. The truck had 4,000 miles on it at this time. I was told by my Dodge dealer in Ohio that the reason the key fobs did not work was because the anti-theft device bypass installed by Chapman Dodge was done incorrectly, and they proceeded to charge me $280.00 to diagnose this and repair it. This was after they had the truck for 2 days. This was truly not a good purchasing experience at all. Mishandled at every step of the way, from start to finish. Even after the sale, I got a call from someone at Chapman Dodge asking me when I would be in to test drive the truck. When I told the man on the phone that not only had I already been in to look at it, but had actually even already purchased it, he sounded truly confused. Every business has their bad days, but I would not recommend this dealership to anyone. My salesman seemed to know very little about the product he was selling. As I sit here typing this, more and more things keep coming to mind that I was not satisfied with, but I don't have the energy to list them all (nor the hours it would take). More