Chapman Dodge Chrysler Jeep Ram Scottsdale

Out of three different bids on the internet, Chapman was able to beat out their competition. Mack was exceptional in his dealings with us. He's very outgoing, friendly, and attentive to our needs. He is ver able to beat out their competition. Mack was exceptional in his dealings with us. He's very outgoing, friendly, and attentive to our needs. He is very knowlegable about the Hyundai brand, and the details of the model I purchased. I'm a happy camper as it were. Thanks...... More

John (Service manager), Mike and Scoty (Mechanics) were able to identify and fix several problems that had been missed at another service location - they also were able to identify another problem that we able to identify and fix several problems that had been missed at another service location - they also were able to identify another problem that we are awaiting a Jeep replacement part to fix - had a great service experience - Mark Spiro More

We came into the dealership looking for an advertised Dodge Grand Caravan, which we found out upon our arrival had already been sold. When I gave them our financial requirements, they worked with us to Dodge Grand Caravan, which we found out upon our arrival had already been sold. When I gave them our financial requirements, they worked with us to meet those needs and we drove out in a 2011 Grand Caravan. They were great to work with, very accommodating and overall we had a great experience. More

Here it is: -Wait time between agreeing on sale price Here it is: -Wait time between agreeing on sale price and signing papers was over 1 1/2 hours (March 30). -Sales person could not find the car whe Here it is: -Wait time between agreeing on sale price and signing papers was over 1 1/2 hours (March 30). -Sales person could not find the car when I came to pick it up five days after contracts were signed (April 5) . I waited almost 30 minutes while they looked for the vehicle. (I called 30 min before arrival to tell Don I was coming to pay for IN FULL and pick up the car.) -Contract stated car would be tinted before pick up. -Car was NOT tinted upon pick up five days after contracts were signed. -I was sent out of the lot with NO temp. plates and no temp. registration. Upon pulling out of the parking spot, my friend noticed there was no temp. plate in the window, so we had to go back in and ask for the reg. and temp. plate. -Don and Brad both excused themselves from any responsibility for all of the above. because they were both off for the weekend between contract signing and pick up. -Brad offered to pick up the car at my place of work the day after I picked it up (April 6) to bring it back to the dealership to get the tint done. -That day (April 6), I called Brad at 8 am to give him my work address, as we agreed. I gave it to him and told him the VIN was not etched on the glass according to the contract. He told me I probably just wasn't seeing it but it was there. I asked for a refund for the price of the VIN etching, since it wasn't done, and Brad told me it was non-negotiable and that he could not give me a refund. He told me if the VIN wasn't etched, they'd do it when they did the tint and I'd still have to pay for it. He also told me Don would call me back in 10 minutes. -Don called me back 3 hours and 45 minutes later. -When I told Don I did not have time to give him directions to my place of work and to ask Brad for the address, he said to me, "Are you going to make this difficult for me, or are you going to give me the address?" and when I asked to talk to Brad, Don hung up on me. -I called Brad immediately thereafter and was told that Don was still going to be the one to pick up my car, despite how I was treated by him, and that he "didn't know what else (I) expected him to do" and that there was "clearly no pleasing me" because I was "not happy about the tint and not happy about the VIN etching". I did not have any more time to devote to this conversation at that point because I was at work. -Don came and picked up the car over an hour later. He was unable to point out where the VIN etching was supposed to be, because he didn't know. -Don returned the car at 4:40 pm, tinted and etched. I received no printed information on how to care for the tint or clean the windows. -Don offered his hand and said, "Hey, sorry about this morning." (I do not accept this as a sufficient apology.) -As it turns out, temp. plates and registration Don gave me (after I went back in and asked) was for another person's car. Wrong name, address, and VIN number. I did not notice this until today, 12 days later, when I pulled the reg. out of the car to check the issue date. -Not that I will EVER return to this dealership, but I have yet to receive the promised voucher for $10 lifetime oil changes. I would rather pay $30 at another location than return to Chapman Scottsdale AutoPlex for ANY reason. Can you give me a reason to NOT rate this dealership experience anything other than "VERY BAD"? More

Brought vehicle in for warranty repair on diesel engine. The shop was unable to find the diesel leak, which was creating an odor of diesel fuel around the front of the vehicle. No warranty repairs were done The shop was unable to find the diesel leak, which was creating an odor of diesel fuel around the front of the vehicle. No warranty repairs were done as they were unable to diagnose the problem. Ironically, the technician/service writer recorded numerous service work recommendations that were not needed and would not be covered by the warranty. The Chapman dealership's service writer and technician were looking to inflate the service bill with unnecessary repairs. Unfortunately, my diesel fuel problem still exist. I plan to find another Dealer who work to competently handle the needed repair. More

Went in for a routine oil change and tire rotation at 7am and didnt leave until 9am. Very long process to get a simple service done. Its going to be really difficult for me to justify spending 2 hours waitin and didnt leave until 9am. Very long process to get a simple service done. Its going to be really difficult for me to justify spending 2 hours waiting for an oil change when i can get it done elsewhere in 30 minutes or less. For a business person, 2 hours are very valuable and to not have loaner cars makes it difficult. I will be doing my routine service calls somewhere else in teh future if that doesnt change More

ON EACH AND EVERY VISIT TO YOUR DEALERSHIP, I HAVE RECIEVED EXCELLENT AND TIMELY SERVICE FROM EVERYONE AT CHAPMAN. WITH EXCEPTIONAL PATIENCE,COOPERATION AND INFORMATION FROM BOTH RICK AND TINA. I THAN RECIEVED EXCELLENT AND TIMELY SERVICE FROM EVERYONE AT CHAPMAN. WITH EXCEPTIONAL PATIENCE,COOPERATION AND INFORMATION FROM BOTH RICK AND TINA. I THANK EACH OF YOU AND LOOK FORWARD TO A LONG WORKING RELATIONSHIP WITH EVERYONE AT YOUR FACILITY IN THE FUTURE. More

Unlike other dealers, they have never tried to sell me more than I actually need and the work is always performed within the estimated time frame. Additionsally, it's easy to schedule service online and t more than I actually need and the work is always performed within the estimated time frame. Additionsally, it's easy to schedule service online and they have a shuttle service available should the need arise. More

I had just a regular routine maintenance appointment for vehicle. I got an appt. easily for day I needed and was able to wait for my vehicle to be finished. I waited less than I would have expected to wai vehicle. I got an appt. easily for day I needed and was able to wait for my vehicle to be finished. I waited less than I would have expected to wait. And my car was washed! Thank you for providing such a great team and great service. More

I bought a used car from Chapman so I wouldn’t get a bad car from the mom and pop dealers. During test drive, I noticed the A/C was not very good, but was told it was fine. The next day after purchased it d car from the mom and pop dealers. During test drive, I noticed the A/C was not very good, but was told it was fine. The next day after purchased it did not work. I was also told the SUV was ‘detailed’, opening the back not only was there dog hair, but dust and dirt EVERYWHERE. I brought it back to fix A/C and wash. There is also a drywall screw holding the door handle on, and I was told not Chapmans responsibility and if they removed it the entire door panel would fall off. Thanks! When I picked it up, it had been wiped down and the A/c worked on the ride home. Next day A/C did not work. Had to bring it in a 3rd time and it is now fixed. I had to have it detailed myself. Was this SUV even inspected? What else is going to go wrong? More