Chapman Dodge Chrysler Jeep Ram Scottsdale

I bought my vehicle from Chapman because I wanted to buy American. My breaks needed repair and the price was $295. I thought that was high, but I had an internet coupon of 20% off for Military Vets. I broug American. My breaks needed repair and the price was $295. I thought that was high, but I had an internet coupon of 20% off for Military Vets. I brought my car in July 1. I agreed for the work to be done. I picked up my car on July 3rd. Rick informed me the coupon had expired on June 30, the day before I brought the car in. He said he was unable to accept it. He did not have the authority to override it. Well I am asking Chapman to override the 20%. I am a loyal customer, it was Independence week and we are talking one day. Times are tough and I could have taken the work elsewhere. I chose not to. You can see I am very happy with the workmanship and customer service. I want to continue to be a loyal customer. By the way I am a Vet of the USMC. Thank You...Don Maloney More

The most important item for me, a door rattle on the driver side every time I hit a bump, was misdiagnosed as my trailer ball rattling. This is simply not the case. The noise is coming from inside the c driver side every time I hit a bump, was misdiagnosed as my trailer ball rattling. This is simply not the case. The noise is coming from inside the cab on the driver's side. I will now have to bring my car in for a second time to try to get the service advisor to hear what I'm talking about. More

Chapman Jeep is the only place I will let service my Jeeps! They call to let you know if there is additional work and let you know about the pricing, BEFORE they begin the work. They also go out of th Jeeps! They call to let you know if there is additional work and let you know about the pricing, BEFORE they begin the work. They also go out of their way to let you know about additional features or accessories that will make your Jeepin' experience even better! More

David Flores has been my service advisor for 17 years. I have followed his advice on servicing my vehicles over the years and I rarely, if ever, have any problems with my trucks and vans. David is accomoda have followed his advice on servicing my vehicles over the years and I rarely, if ever, have any problems with my trucks and vans. David is accomodating, personable, trustworthy and is a huge commodity to the dealership. If he were not there, I wouldn't be either...he ROCKS! More

Rick was extremely thorough and pleasant to deal with. The service was vey prompt and reasonably priced. Tina (the sevice manager) is very involved and very concerned with the quality of the service they The service was vey prompt and reasonably priced. Tina (the sevice manager) is very involved and very concerned with the quality of the service they provide at Chapman. I am a little concerned with the requirements for this survey, you would probably get more feedback if it were less time consuming and easier for the customer. More

Tyrel was very helpful seeing as I wasn't in the system, despite talking to someone the day before to make an appointment. He got me in and out with no unnecessary waiting. I'll work with him from now on. despite talking to someone the day before to make an appointment. He got me in and out with no unnecessary waiting. I'll work with him from now on. He was very thorough in explaining what was done and what wasn't. He seemed very knowlegable but more importantly, he acted like he really cared to see me satisfied with the service. More

Selling experience was pleasant enough, although sales personnel felt it necessary to mention how attractive one of the finance ladies was and women in Arizona in general. I'm sure it was just idle chit- personnel felt it necessary to mention how attractive one of the finance ladies was and women in Arizona in general. I'm sure it was just idle chit-chat to fill the awkward silences that are involved with test-driving a car and filling out paperwork, but I didn't feel like it was very professional or pertinent to an auto sale. Besides that, the experience was great. Car drove well, and John let me have the freedom to drive it around Scottsdale, and didn't instruct me when to turn back around. I am satisfied with my purchase, and would probably go back (I went through the Costco pricing program). The oil-change price you get if you return to the dealership for service sounded amazing ($10 anytime you return to the dealer for hyundai.. crazy eh?) John also called after my purchase to check and see if I had any questions and ensure I was satisfied with the vehicle. He was also able to email me the address of Hyundai finance company on a sunday (Very appreciated) so that I could add the vehicle to my auto insurance properly. More

I am so happy that I had a chance to experience Chapman Autoplex. The service department at Huydai and Dodge Chrysler Jeep are tops in my book and I would not hesitate to recommend the dealership and servi Autoplex. The service department at Huydai and Dodge Chrysler Jeep are tops in my book and I would not hesitate to recommend the dealership and service department. One thing I am sorry for is that I was never contacted to do a survey when I bought my new Santa Fe a week ago. I was hoping to tell how well my buying experience went with Jeff Andre. More

Dave Colwell is excellent to work with. Took care of my service appointment and some recalls all on the same visit. AWESOME experience and highly recommend your Service Department and Dave. I've purchased service appointment and some recalls all on the same visit. AWESOME experience and highly recommend your Service Department and Dave. I've purchased several Wrangler Rubicons over the past 7 years and used 3 different service departments. This was the best.....completed the work in a reasonable time frame, kept me informed regarding completion and waiting area was very comfortable. THANKS, Ron More

Rick was very friendly and right on time when I came if for my appointment. Rick called me when my truck was done - that is a first... I am the one that normally calls - I liked that. When I was paying m for my appointment. Rick called me when my truck was done - that is a first... I am the one that normally calls - I liked that. When I was paying my bill he came in and thanked me for my business and he said he would be the one that would take care of me in the future. Very good service. Thank Rick for me. More