Chapman Dodge Chrysler Jeep Ram Scottsdale

Rick was very friendly and right on time when I came if for my appointment. Rick called me when my truck was done - that is a first... I am the one that normally calls - I liked that. When I was paying m for my appointment. Rick called me when my truck was done - that is a first... I am the one that normally calls - I liked that. When I was paying my bill he came in and thanked me for my business and he said he would be the one that would take care of me in the future. Very good service. Thank Rick for me. More

It is so nice to be treated like a human, staff that will answer questions I sure that I was asked if someone could help me about 7 times. I never had to be told where to go, they walked with me to where I answer questions I sure that I was asked if someone could help me about 7 times. I never had to be told where to go, they walked with me to where I need to go. I have not been use to this kind of treatment. People that care and our happy where they work. From buy the car to the sevice department this dealorship has been great. More

Great experience! Jake did a great job in explaining everthing, and I really love the non negotiations of the Costco program. I think Hyundai is producing great cards for great bargains. I will consid everthing, and I really love the non negotiations of the Costco program. I think Hyundai is producing great cards for great bargains. I will consider buying Hyundai for my future automobile needs. More

David Flores is the best! The entire dealership is great too. I bought my car there, and have done all service there. I can just call up David, get in for help or service, and all the staff, mechanics, all too. I bought my car there, and have done all service there. I can just call up David, get in for help or service, and all the staff, mechanics, all are absolutely wonderful to me, everytime. Definitely doing a great job! More

David and Dana did a GREAT job for me. Dana could not get the scope to show what the problem was, so he had me drive the truck down the freeway while he sat in the passenger seat with his diagnostic scop get the scope to show what the problem was, so he had me drive the truck down the freeway while he sat in the passenger seat with his diagnostic scope. I told him what the symptoms were and he said he had an idea what the problem probably was. It turned out to be a fouled sensor that regulates the flow of diesel fuel to the injectors. He removed the sensor, brought it into the waiting room to show me, and then wiped the end of the sensor clean. He reinstalled the sensor, and the problem is solved. I am sure other dealerships would have taken the opportunity to soak me a big bill for new sensors, etc. Dana was GREAT. I always go through David Flores, and he has always treated me fairly and with respect. You guys are doing a good job there. John Kramer More

Dave Flores is an excellant service writer. Since switching to Chapman for my auto needs, I have been extremely happy and satisfied. I go out of my way to recommend your dealership for both sales an switching to Chapman for my auto needs, I have been extremely happy and satisfied. I go out of my way to recommend your dealership for both sales and service. This past visit was a very good experience. My car was taken care of professionally and as quickly as I could have hoped. Thank you so much for making the experience that nice! More

I went to have my Lojack installed recently and Rick and the older gentlemen (sorry I forgot his name, dark pompador hair, "shuttle driver") were extremely professional, courteous, helpful and I would highl the older gentlemen (sorry I forgot his name, dark pompador hair, "shuttle driver") were extremely professional, courteous, helpful and I would highly recommend this branch to anyone! I haven't had any problems and thus far have been a very satisfied customer. Thank you for not sucking! You guys are Awesome! :-D More

We bought our Dodge Dakota from Linda Brock Dodge Bmw in 1990. We had a problem with a screw puncturing the gas line below the floor board. We were out of town and hed a patch done so we could get back to t 1990. We had a problem with a screw puncturing the gas line below the floor board. We were out of town and hed a patch done so we could get back to the Valley. When we arrived at the dealer to see about warranty work we were made to feel like we were guilty of putting the screw in the floor board ourselves. David Flores stepped in and made the situation right and had our truck repaired. Ever since we have had great customer service,excellent quality of work,always a smile and meant to feel like we are important---we matter. We are closer to Tempe Dodge but the service and atmosphere is just not the same. They could care lessif we were there or not. More

The original service writer was very polite, friendly and accomodating. I can't tell you if the person who worked on the vehicle did a good job or not. That remains to be seen. The vehicle was in for a re accomodating. I can't tell you if the person who worked on the vehicle did a good job or not. That remains to be seen. The vehicle was in for a recall notice. It was working extremely good before I brought it in so time will tell if it still works good. The last time I had a vehicle that needed a recall, that vehicle also worked very good beforehand. Afterwards I had nothing but trouble and no matter what dealership I brought the vehicle into, no one could duplicate the problem. Initially it was not Chapman who serviced that particular recall. I'm hoping the vehicle will run as well as it did before the recall. If not, I will be back. Otherwise, it was a very pleasant experience. More

I have dealt with the dealership twice and both have been pleasureable experiences. This dealership honors my warranty issues and so there is no out of pocket cost to me, but I am treated with respect as if pleasureable experiences. This dealership honors my warranty issues and so there is no out of pocket cost to me, but I am treated with respect as if I was paying for every penny of the service being provided. I would and have highly recommended this dealership. I may even buy my new vehicle from them when the time comes. Everyone is professional and appear to enjoy their jobs. More