Chapman Dodge Chrysler Jeep Ram Scottsdale

Our family has dealt with Chapman Dodge (and it's predecessor) for many years, ever since owning our first Dodge Minivan, a 1989. We've always had knowledgeable service representitives. However, Davi predecessor) for many years, ever since owning our first Dodge Minivan, a 1989. We've always had knowledgeable service representitives. However, David Flores is our very special one. We almost feel like he is a part of our family, with the interest he shows in us.' His product knowledge is execellent. In short, David Flores is Chapman Dodge to us. More

One of our best experiences with Auto Dealers. Both Tina One of our best experiences with Auto Dealers. Both Tina and Rick where very helpful. We were provide transportation while our Jeep was in the shop. One of our best experiences with Auto Dealers. Both Tina and Rick where very helpful. We were provide transportation while our Jeep was in the shop. Only our son-in-law at a GM dealership in Iowa treats us better. Keep up the good work. We will be back even though we are in far North East Mesa. More

It was a very good experience for us. We liked the no pressure sales approach and being able to take our time making our decision. Of course, the Sonata really sells itself. Our sales rep explained abo pressure sales approach and being able to take our time making our decision. Of course, the Sonata really sells itself. Our sales rep explained about all it's "bells and whistles" before we drove off the lot and helped us become familiar with the manuals and pamphlets. More

Rick took the time to show me the corroded parts and also to call and let me know the shuttle was on the way! I appreciated the extra distance! He also lets me know what I need to do next to keep my Sebring to call and let me know the shuttle was on the way! I appreciated the extra distance! He also lets me know what I need to do next to keep my Sebring running! It is very important to take care of single women as we are a big proportion of new buyers. Thank you! Bonnie More

I took in my '08 Jeep Grand Cherokee, still under the full warranty, primarily because of clunking when put into gear. The diagnosis was a failed front differential mount. My service rep, Rick Wisely full warranty, primarily because of clunking when put into gear. The diagnosis was a failed front differential mount. My service rep, Rick Wisely, called me because the mechanic told him the lift kit I installed would require extra parts and labor for the repair procedure, that would not be covered under the warranty. I am a very competent mechanic, (I worked for another valley dealership for a couple of years), so I questioned Rick on the exact nature of the trouble. Rick kindly got the details and called me back promptly. Being intimately familiar with the design of the front suspension and axles on my vehicle, I found the mechanic's reasoning very suspect. However, I offered a simple solution requiring the removal of one bolt that would completely negate any difficulties the lift might pose. I was pleasantly surprised that my next call from Rick was to say the Jeep was fixed and ready to go, all under warranty. Rick was extremely courteous and professional in passing along my opinion to the mechanic and seeing that the issue was resolved. So while I’m not thrilled about having to debate the matter, I am completely satisfied in the end result. More

Although I had a tough time finding the place, I was very well taken care of. I asked for an estimate and knew that it would be hundreds of dollars to fix the rear window motor... But Rick came through and well taken care of. I asked for an estimate and knew that it would be hundreds of dollars to fix the rear window motor... But Rick came through and did the work for free. The last place I checked quoted my around 600$. I was totally impressed. I WILL go back again for service. More

I just love the Know Your Vehicle Report. It is super helpful to prepare for future car expenses. What a wonderful tool. When I called, the service dept was able to get me in right away and an hour later helpful to prepare for future car expenses. What a wonderful tool. When I called, the service dept was able to get me in right away and an hour later the car oil change was complete. Also, love the $14.99 oil change for life value card. It resolves the coupon hunting More

I have been a Chapman client since 2000 when I purchased my 2001 Dodge Ram 2500 Quadcab Cumminis Diesel from your dealership. David Flores has been my Service Advisor since the beginning and has consistent my 2001 Dodge Ram 2500 Quadcab Cumminis Diesel from your dealership. David Flores has been my Service Advisor since the beginning and has consistently demonstrated customer service skills that are outstanding on all fronts. His commitment to client satisfaction as well as vehicle safety and repair requirements for said vehicle are of the highest standard in the industry. All dealerships should utilize David Flores as a model/leader with respect to his dedication and genuine interest in his clients' welfare and satisfaction. Additionally, I have always had a pleasant experience at the cashier window and enjoy the personnel in that department! More

I purchased my 2007 Dodge Diesel truck at Chapman new in August 2007. I have had my truck serviced at the McDowell Chapman facility ever since buying the vehicle and have found the service to be excellent August 2007. I have had my truck serviced at the McDowell Chapman facility ever since buying the vehicle and have found the service to be excellent and the staff to be first rate. I will be returning for service as long as I own the vehicle. Hugh McDowell 527 W 14th St. Tempe AZ 85281 480 967 2341 More

This was our our second service experience at this dealership and we cannot say enough about its exceptional staff. Tina is a customer service super-hero and Dave immediately puts us at ease with his dealership and we cannot say enough about its exceptional staff. Tina is a customer service super-hero and Dave immediately puts us at ease with his humor, reassurance, helpful suggestions and honesty. They have proven that exceptional customer service is alive and well in our home town, restored our belief that Chrysler was the right choice for us, and won our trust and confidence that we will continue to receive the best value and service available. More