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Chapman Dodge Chrysler Jeep Ram Scottsdale
Scottsdale, AZ
803 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 562 service reviews
May 25, 2025
Friendly reminder to stay away from this place. Their technicians do poor work. Their customer service is even worse, after they screw you over they won’t talk to you. Lastly their leadership is Their technicians do poor work. Their customer service is even worse, after they screw you over they won’t talk to you. Lastly their leadership is sleazy - Gary the GM ignored my weekly calls for 6 months and corporate was no help!!! Save yourself the headache!!!! Go anywhere, but here. It’s too bad I’m forced to give them 1 star because they don’t deserve it!!! More
by CJ
Employees Worked With
Gary Brewer, Amy Quintana, Ken Gammage, Abrian Acedo
April 14, 2025
This is a classic shady car dealerships. I took my vehicle in for a warranty repair. It took 9 months to get the part with no contact from service except for my constant follow ups. The p I took my vehicle in for a warranty repair. It took 9 months to get the part with no contact from service except for my constant follow ups. The part was poorly installed by their team which they failed to take responsibility for. The service manager Adrian ignored my calls for months then blamed lower level staff. The GM, Gary Brewer, is a s dirtbag that took 7 months to call me back. The Chapman corporate office provided no assistance. More
by CJ
Employees Worked With
Gary Brewer
October 16, 2024
TERRIBLE SERVICE. My Ram sat in their shop for one month while they waited for a part, and I was without a truck. They refused to offer a loaner car. To top it off, My Ram sat in their shop for one month while they waited for a part, and I was without a truck. They refused to offer a loaner car. To top it off, they then charged me too much. I'll never go back. I'll never buy another Ram. Negative stars would be too good for these guys. More
by barkeema
Employees Worked With
joey
September 25, 2024
I recently had a service nightmare, the dreaded “Check Engine Light” and I’m about to begin a massive roadtrip that’ll take me to very rural places. Well, Gary Cluff saved me. Purely and simply, he’s a Engine Light” and I’m about to begin a massive roadtrip that’ll take me to very rural places. Well, Gary Cluff saved me. Purely and simply, he’s a saint for immediately helping me. He was professional, knowledgeable, and incredibly helpful with my issue. He addressed all of my needs and more, he solved the issue right away, and he saved the day and single handedly saved my trip. I know that dealerships can get a lot of rough reviews, but Chapman treated me respectfully, quickly, and solved all of my needs. Thank you to Gary Cluff, again, an incredible man and the perfect gentleman in the service department to solve anything and address you professionally and courteously. Thank you for being you, Gary Cluff!! More
by jrmiri
Employees Worked With
Gary Cluff
April 03, 2024
RUN, RUN, & KEEP RUNNING! ! Had the WORST experience at this dealership that OVERCHARGES and is RUDE to its customers. 2019 Jeep Grand Cherokee was in for AC Evaporator rep ! Had the WORST experience at this dealership that OVERCHARGES and is RUDE to its customers. 2019 Jeep Grand Cherokee was in for AC Evaporator repair. Pushed back on the quote received and it magically dropped by $500. Vehicle had full diagnostics run and I took the dealership up on all additional optional services. In total it was thousands of dollars for the repairs. Within 10 days the battery died, which is strange since full diagnostics were run on the Jeep. Took the vehicle back to the dealership and had the battery replaced. Was charged ~$600 for the repair. Knew I over payed but was in a bind so let it be. Not even 24 hours later the battery light came on, vehicle was not drive-able, and had to be towed back to the dealership. Had to contact the dealership several times to get ahold of them and was hung up on once. Service missed a melted hose during the battery replacement, and acted like they were doing me a favor by waiving the fee for a 10 minute replacement job. Also said the issue was rare, which is clearly not the case as this happened to another customer (per a Google review) within the past month. Not even a partial refund was offered for the overpriced battery that didn’t even operate for 24 hours. Nor for the tow. After complaining about this terrible service, they tried to offer me a discount for a future service, which I did not accept, as I’d rather go to a dealership with ethical practices that will do the job right the first time. Do yourself a favor and save some time and emotional energy by going LITERALLY ANYWHERE ELSE!!! Have received better service at sketchy body shops than Chapman Chrysler. More
by B
Employees Worked With
Chapman Auto Marketing
September 19, 2023
Bought service plan, never have loaner car, never a rental, called multiple times to schedule to make sure things run smoothly, it never does. Slow painful process where they always blame others. Buyer rental, called multiple times to schedule to make sure things run smoothly, it never does. Slow painful process where they always blame others. Buyers beware they treat the customer as unimportant and never listen. Would never do business with them again. More
by Mitch5814
Employees Worked With
John, Chapman Auto Marketing
May 26, 2023
Joey was my service advisor, he was great! My car was done quickly and professionally. He even took care of problems that the last dealership caused, Thank you Joey! My car was done quickly and professionally. He even took care of problems that the last dealership caused, Thank you Joey! More
by KB
Employees Worked With
Joey in Service
May 26, 2023
Last week I took my jeep to Chapman Scottdale for service. Robert Burgos was my advisor. He was amazing, so helpful and made sure my jeep Cherokee was completed quickly. He is definitely a 10 star! service. Robert Burgos was my advisor. He was amazing, so helpful and made sure my jeep Cherokee was completed quickly. He is definitely a 10 star! I will definitely be going back to him for future service on my jeep. Thank you. More
by KB
Employees Worked With
Joey McMillen
