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Chapman Dodge Chrysler Jeep Ram Scottsdale - Service Center

Scottsdale, AZ

3.6
550 Reviews

550 Reviews of Chapman Dodge Chrysler Jeep Ram Scottsdale - Service Center

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October 21, 2021

Our first time at Chapman Chrysler Jeep Ram Dealership in Scottsdale! Our service advisor was Eric McGraw he was so very Welcoming, Friendly & was able to solve our problems in a timely matter!! Thank you Er More

by Senny
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Eric McGraw
Oct 22, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Eric is amazing! We are ecstatic to have him aboard! - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

October 20, 2021

Chapman Service worked with me thru several schedule changes to get my 2019 RAM in for service. Once in , service was pretty much straightforward. My RAM was in and out the same day. More

by e.j.fallon3
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service Rep
Oct 21, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you very much for taking the time to write such a thoughtful critique! If you ever find yourself in need of our assistance again, please don't hesitate to contact us. - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

October 17, 2021

My visit to Chapman Dodge was eye opening. The employees I interacted with were friendly and made me feel completely at ease. The casual atmosphere made the wait for the service on my car fly by. I have n More

by Joe
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Boardman-5 stars, Chance Cooley-5 stars, Harry Granger-5 stars
Oct 19, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you very much for taking the time to write such a great review for us. We are delighted that you enjoyed our services; our loyal team will be ecstatic to hear your glowing remarks. We hope to provide you with a similar experience on your next visit. - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

September 16, 2021

The worst in communication. No responses to calls and could not reach anyone. They were totally inept in customer service. More

by steve.signor
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Jordan Stevens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Virgin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Stephens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Steele
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Steve, Thanks for bringing this to our attention. I do apologize about the lack of communication. If you would like to discuss it further please feel free to reach out to me at: 480-949-7600 Ext 1224. Eric McGraw

August 13, 2021

First time buyer from this dealer. In all honesty I searched the Jeep forums for dealers that were looking to make great deals to sell new Jeeps. I got bids from dealers in CA, AZ, ID and VA and Cha More

by mjfissel
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Rangel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you very much for sharing your story with us! We recognize that when buying a new car, consumers are still under a lot of pressure. As a result, we strive to have a stress-free atmosphere as well as excellent customer service! We're thrilled to know that we were able to surpass your expectations for you! - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

July 17, 2021

Called my service advisor on Mon. The 12th to make an appointment to get some light pods put on my truck he never returned my call. I call back on the 13th and talk to someone else and got the appointm More

by usshornet
Customer Service
Overall Experience
Recommend Dealer
No
Employees Worked With
Darryl Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

I am sorry to hear about your service experience, Thanks for bringing this to our attention, we know how important it is for proper communication, please reach out to me directly Eric Mcgraw 480-949-7600 Ext 1224.

July 07, 2021

I'd put zero stars if I could. I started coming to this Jeep dealership after my experience at another was not so good as well. Looks like having terrible customer service is the same across the board for More

by Kyle H
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Chapman Auto Marketing
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry and Ruth
Jul 26, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Kyle, I am sorry to hear about your issues., we always strive to make things right, I would like the opportunity to get the vehicle back in and see what we can do you, Please Call Eric at 480-949-7600 ext 1224 if we can further assist you

June 21, 2021

If I could give two stars, I would. In a nutshell, this dealerships service department is a total joke. Sure, if it is a routine job such as oil change or tire rotation, they can handle that, however, for More

by jerryabowd
Overall Experience
Recommend Dealer
No
Employees Worked With
Ruth Frisch
Jul 26, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Jerry, I am sorry to hear about your bad service experience, I would like to discuss your issues more and see what we can get done for you. Please Call Eric at 480-949-7600 ext 1224 if we can further assist you.

April 09, 2021

Great experience with Danny Hoggatt in service! He was helpful, pleasant and knowledgeable! I only waited in line about 10 minutes when I arrived and the truck was done in less than two hours. When we pic More

by phxlars
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Danny H.
Apr 12, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thanks for leaving a review, and mentioning Danny. You're right, Danny always going above and beyond. We'll be sure to share your praises with him. - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

February 04, 2021

I just had a free inspection done at Chapman Dodge and was expecting them to come back with a list of things that had to be repaired or replaced. They didn't to my surprise. I do the basic repairs mysel More

by KC
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dan Boardman Service Genius
Feb 04, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

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