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Chapman Dodge Chrysler Jeep Ram Scottsdale - Service Center

Scottsdale, AZ

3.4
542 Lifetime Reviews Review Dealership

542 Reviews of Chapman Dodge Chrysler Jeep Ram Scottsdale - Service Center

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February 04, 2021

"I just had a free inspection done at Chapman Dodge and..."

- KC

I just had a free inspection done at Chapman Dodge and was expecting them to come back with a list of things that had to be repaired or replaced. They didn't to my surprise. I do the basic repairs myself and last time I was under the truck I noticed the bushings on the front suspension were looking worn after 170,000 miles. All they came back with was the upper control arm should be replaced, and that is what I suspected as well. Good job guys! One reason I continue to use Chapman is Mr. Wizard, Dan Boardman!

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Recommend Dealer
Yes
Employees Worked With
Dan Boardman Service Genius
Feb 04, 2021 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words. - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

October 26, 2020

"Needed air (nitrogen ) in tires, call left message, No..."

- Nitrogen

Needed air (nitrogen ) in tires, call left message, No call back so next day called again....was told to come in any time .. expressed concerned about C virus ...was told would not need to get out of car... Arrived and was told... had to get out of car because of insurance reasons ... The service person I spoke with elevated the issue to a manager everyone was very courteous So I wasted a couple days and did not get air in the Jeep tires....we went somewhere else pulled in had tires serviced and we’re done in less than 15 minutes ... stayed in car

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Recommend Dealer
No
Employees Worked With
Nov 20, 2020 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

I am truly sorry for your experience. I fully understand your concern with the Corona Virus as we are all doing our very best to carry on as best we can and be as cautious as possible. One of my team gave you incorrect information when you first called. We do not allow customers to drive their own vehicles into our shop for liability reasons. We have in fact tightened our shop rules to only allow Service Department personnel in the shop to reduce the risk of Covid exposure to our valued employees. I hope you understand these rules are in place for the protection of our customers and our staff. If you would like to discuss this further, please feel free to contact me directly. I’m always happy to talk with our customers. Mike Ellis Service Director Chapman CJDR Autoshow 3800 N. 89th Street Scottsdale, AZ 85251 480-424-3523

October 13, 2020

"Horrible experience with Dan. Zero communication at all..."

- Ralph

Horrible experience with Dan. Zero communication at all except of course when he sold me on items for my Jeep. Never going back there again!

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Recommend Dealer
No
Employees Worked With
Dan,
October 12, 2020

"I text my advisor and left messages repeatedly about the..."

- Gia

I text my advisor and left messages repeatedly about the door panels coming off my car. Come to find out he was out sick and no one was checking his messages. They had me come to the dealer at 2PM on a Friday to take photos of the issue, then text me at 730AM on the following Monday to let me know Customer Care would not help me, but I could call them to see if that helps. Customer care advised me there is no way they would make a decision that quickly and that they never received the photos. My car went 1 thousand miles over the warranty and although I contacted prior they will not fix a common manufacturer issue, google: Chrysler 309 door panel issues. I called the service manager, Mike Ellis 3 times and he picked the phone up and hung it up each time. I left a VM with the general manger, Gary Brewer and he never called back. I left a VM for the owner John Chapman and also was never contacted. I was warned about buying a Chrysler and then was warned about this auto group, should of listened.

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Recommend Dealer
No
Employees Worked With
Mike Ellis
Oct 15, 2020 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Gia, I appreciate you taking the time to talk with both Gary and I. I will do what I can to assist you with your door panel issue. I was happy that you and Gary were able to determine you had been connected to some phone extension other than mine. I would never pick up and hang up on anyone so I’m happy to be cleared of that accusation. I know you enjoy your Chrysler 300 and I will spend today trying to find a resolution to this issue. Mike Ellis Service Director Chapman CJDR Autoshow 3800 N. 89th Street Scottsdale, AZ 85251 480-424-3523

October 07, 2020

"I just had my 60k mile service done and wanted to give..."

- William

I just had my 60k mile service done and wanted to give Special Thanks to the Technician Peter Taormina. You do outstanding work and I/we appreciate it, though it is not said frequently enough. I would also like to thank Mike Albert for his assistance and follow up after the service. I am and have been thoroughly impressed with this dealership. I bought my truck here in 2017 and have had it maintained here since. I can honestly say that the entire Chapman team are Professionals! The Service Department is with no doubt the best around. The facility is clean, organized and comfortable. All the Service personnel are friendly, knowledgeable and accommodating. When I bring my vehicle in for service, I can Trust them. A word not frequently used these days. Thank you!

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Recommend Dealer
Yes
Employees Worked With
Peter Taormina
Oct 08, 2020 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. We look forward to delivering the same experience on your next visit. - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

September 09, 2020

"That's start off with I brought my 14 jeep grand Cherokee..."

- duke3382

That's start off with I brought my 14 jeep grand Cherokee in on September 1st for suspension issues all of which was covered under my warranty. I also got a wheel balance and tire rotation and alignment which cost me $264.19 that was my out of pocket cost. They told me it would be 3 days and the next day it was done so they said later that day I noticed a pound noise coming from the rear end and as I inspected it there were bolts missing from my rear sway bar and all the bolts holding it up were loos and finger tight and alignment wasn't done. I brought it back so I could inspect it on the lift, as I was doing that the piece of trash service manager MIKE ELLIS began arguing with me that his best guy worked on this I was mad and said he sucked at his job then, that's when he began to laugh at me repeat laugh at me. Then we go to his office I demand a refund he bluntly said you're not getting one. I said excuse me you didn't complete your end I want my money, then laughed at me AGAIN, this is when I got stupid the idiot thought I wanted a full refund of the warranty work which I cant get and that would be fraud he didn't even bother looking at my ticket at all, then started to accuse me of loosening the bolts myself I called him a few choice words and walked out.. I would never go to this xxxxhouse of a dealership for any reason, I've bought 3 vehicles there over the past 15 yrs and I will never return. Plus side tempe dodge took care of me no charge on the alignment and welcomed me to their establishment and apologized for Chapman's bad behavior which they didn't have to do. MIKE Ellis needs to be fired. I cant give a zero but that's what they're are worth a 0

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Recommend Dealer
No
Employees Worked With
Mike Ellis
Sep 25, 2020 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

I apologize for your experience. I have never or would ever “laugh” at a customer in need. When you first called me I invited you in so we could put the vehicle on a lift and we could both examine your vehicle together. Your first statement was that we didn’t do anything. After showing you all the new parts we had installed you still insisted we did nothing. As opposed to arguing, I chose to smile. This was not meant to upset you more or be mistaken for a laugh, I just didn’t see any positive outcome to escalating this to an argument. It was obvious we had completed the repairs stated on the repair order. Please call me directly if there is anything I can do to assist you. Mike Ellis Service Director Chapman CJDR Autoshow 3800 N. 89th Street Scottsdale, AZ 85251 480-424-3523

August 05, 2020

"Great service"

- SherranLane

As always received great service from Dan. He is quick to respond to my needs/requests and gets me in and gets me out and keeps me informed of progress. The bill always comes in as described with no surprises. I've had other service reps and Dan is by far the best.

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Recommend Dealer
Yes
Employees Worked With
Dan Boardman
Aug 10, 2020 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thanks for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. We look forward to delivering the same experience on your next visit. - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

July 02, 2020

"This was my first service here at Chapman and it was..."

- deke_t

This was my first service here at Chapman and it was amazing. There is nothing I like more than a person who is straight forward when they talk to you. I don’t want a line, I want the facts and that is what I got with Dan Boardman my service Rep. I would recommend Dan Boardman to anyone. Thanks for Everything! Deke Tenney

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Recommend Dealer
Yes
Employees Worked With
Dan Boardman
Jul 07, 2020 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for your review of our dealership! We greatly appreciate your business and we are happy to hear your positive feedback! - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

June 03, 2020

"Enjoyable Experience"

- Lja1

Ruth was a pleasure to deal with. She explained exactly what was going to be done to repair my van, and about how long it was going to take. It was a great experience thanks to Ruth!

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Recommend Dealer
Yes
Employees Worked With
Jun 11, 2020 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thanks for leaving a review, and mentioning Ruth. Ruth always going above and beyond. We'll be sure to share your praises with her. - Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

May 23, 2020

"The service writer coordinated everything flawlessly."

- raviat

Called Eric my go to in service after breaking a windshield on my 2018 Grand Cherokee, had it replaced, requires a dealer recalibration procedure. Eric scheduled and got it done with almost no notice. Reviewed the vehicle history reminded me that an oil change was nearly due, and recommended a rotation prior to the immediate trip requirement that precipitated the rush to complete the windshield repair. As always I can count on him to facilitate and ensure high quality service experience.

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Recommend Dealer
Yes
Employees Worked With
Eric
May 26, 2020 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for your review! Eric is amazing and we are lucky to have him on our team! We will ensure he receives your praise! Your Friends at Chapman Dodge Chrysler Jeep Ram Scottsdale

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