If I could give two stars, I would. In a nutshell, this
dealerships service department is a total joke. Sure, if it is a routine job such as oil change or tire rotation, they can handle that, however, for
dealerships service department is a total joke. Sure, if it is a routine job such as oil change or tire rotation, they can handle that, however, for any issues where their scan tools don't give them a trouble code, their techs are totally incompetent and completely incapable of diagnosing any mechanical issues.....
So, let's get into it here... A few months back, I took my SRT Grand Cherokee to Ruth to take care of an all wheel drive issue that had a recent TSB released to correct the intermittent AWD on the jeep. Since the moment I drove off the lot, there was a big issue they caused in the drive train - a bad clunking like something in the AWD system was binding. So, I called Ruth Frisch to get back in there, no answer, no call back. So, I try again, same outcome. Then again and again and again, she never once got back to me. Life got busy, so a few months pass. I FINALLY get through to her and set an appointment to get in. Drop the jeep and go on my way. That's when the train came off the track. Ruth called to inform me that there was no trouble code and that the "techs" didn't know what to do... Um, well ya, it's a mechanical problem, not electrical therefore, the "techs" would have to do some actual mechanic work and you know, turn a wrench or two.. Well, they didn't, kept the car through the weekend, and then called me on Monday to tell me that I needed to pay 500$ to change the differential fluids before they can diagnose further..... Um, wait, I need to pay you to diagnose a problem that YOU created? Um, ya, sure.... Not sure in what clown world that would fly but here we are. Ruth goes on to tell me that there was no sign of damage to the differentials, to which I replied "well, did you open them up and look inside?".. Ruth's response.... Wait for it.... Was NO.. Okay, so, how could they have inspected anything and definitively rule that out? Short answer; They can't. Nothing but excuses to get out of doing their job. Sad that these so called "mechanics" are so technically inept that unless their little computer tells them the problem, that they are totally incapable of further diagnosis. Add to that, Chapman's avoidance of correcting issues they they caused is absolutely abhorrent. Ruth is totally in over her head and has no business working in a service drive. Further, their "technicians" possess no actual mechanical skill. Nothing more than parts and oil changers. So, I still have the issue that they caused and now have to take it to a real mechanic to correct Chapman's issue. Care about getting something truly fixed? Don't take it here. They will just waste your time and try to rip you off..... Yet another reason why the public hates car dealers.