I made an appointment for an oil change for my 2017 Ram 1500 with 38k miles.
My appointment was with Darrell Warren, but when I arrived, he seemed unaware of my appointment and was anxious to push me off on to another individual, Lucas Schwartz. This left me with the impression that he was too busy to be bothered with me. My appointment for the oil change was at 3:30pm. About an hour later I received a text from Lucas with a report attached that stated that an express de-carb treatment was needed and that it required immediate attention. The report even had a photograph of a removed head with an arrow pointing to the carbon buildup. The cost of the treatment was $289, which seemed expensive, but as I had no reason to doubt them, I reluctantly approved the work. When the work was completed, I asked Lucas what the recommended service interval was for the de-carb treatment; he was unsure, but thought it was 36k miles. He also added that he liked to have it performed annually. ANNUALLY!?!?! At that point I became suspicious and realized that I had probably just been fleeced! After I got home I sought the advice of my older brother, a retired Chrysler corporate employee of 30 years as a Test Driver/Mechanic. The first thing he noticed was that the head in the photograph was not from my truck. He said it would have taken them approximately 6 hours to remove the head, I was at the dealership approximately 2.5 hours. It was his opinion that this was a Rip Off! He also stated that the express decab treatment was NOT IN THE RECOMMENDED SERVICE SCHEDULE. I am not finished with this unethical, lying dealership!