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Chapman Dodge Chrysler Jeep Ram Scottsdale - Service Center

Scottsdale, AZ

3.5
543 Lifetime Reviews Review Dealership

543 Reviews of Chapman Dodge Chrysler Jeep Ram Scottsdale - Service Center

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August 29, 2019

"ABSOLUTELY GREAT! "

- Ted

I felt welcome. I was treated with respect and concern. I was totally taken care of, even with a courtesy car for the day. How could anyone ask for more than that? Problem was fixed, along with complete report explaining what was done. I will definitely come back to this dealership and service department. Thank you for your professionalism.

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Recommend Dealer
Yes
Employees Worked With
Bill
Aug 30, 2019 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for your review and for trusting Chapman with your service needs. We are happy that you had a great experience here at Chapman. We appreciate your kind words and is always here to better serve you. Please let us know if we can assist with anything else. Your Friends at Chapman DCJR Scottsdale

August 23, 2019

"Poor Service Department:("

- Chandler mom

Highly dissatisfied with thier service department and the service. His service team pulled up the carpet AND my dash after installing a security system that i was forced to buy with my conract. After several phone calls and emails i brought it back in and a service team member said he didnt know what they could do for me. :( After speaking with the service manager several times they said they would fix it. When i picked it up they pushed the wires back in but left the carpet pulled up in several MORE places and did not fix the dash. They did not check the work and i dont think the manager cared to make sure i was happy the 2ND time around. I never received an apology or good servive from RJ his service members or his department. The rest of my buying experience was exceptional the sales team and Nick.

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Recommend Dealer
No
Employees Worked With
Other Employees : Rj
Aug 29, 2019 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

I wanted to thank you for reaching out to us about this issue; we want to apologize for your situation. We want to make sure that all of our team's service work is 100% done completely, and that includes making sure the carpet is put back properly. I would like to speak with you more about this, please feel free to reach out to me at 480-949-7600 or at wyattchatburn@chapmanchoice.com. Wyatt Chatburn Customer Relations Director, KBB Instant Cash Offer Director

July 28, 2019

"DO NOT TAKE YOUR VEHICLE HERE FOR SERVICE!!!!"

- jerrizona

I made an appointment for an oil change for my 2017 Ram 1500 with 38k miles. My appointment was with Darrell Warren, but when I arrived, he seemed unaware of my appointment and was anxious to push me off on to another individual, Lucas Schwartz. This left me with the impression that he was too busy to be bothered with me. My appointment for the oil change was at 3:30pm. About an hour later I received a text from Lucas with a report attached that stated that an express de-carb treatment was needed and that it required immediate attention. The report even had a photograph of a removed head with an arrow pointing to the carbon buildup. The cost of the treatment was $289, which seemed expensive, but as I had no reason to doubt them, I reluctantly approved the work. When the work was completed, I asked Lucas what the recommended service interval was for the de-carb treatment; he was unsure, but thought it was 36k miles. He also added that he liked to have it performed annually. ANNUALLY!?!?! At that point I became suspicious and realized that I had probably just been fleeced! After I got home I sought the advice of my older brother, a retired Chrysler corporate employee of 30 years as a Test Driver/Mechanic. The first thing he noticed was that the head in the photograph was not from my truck. He said it would have taken them approximately 6 hours to remove the head, I was at the dealership approximately 2.5 hours. It was his opinion that this was a Rip Off! He also stated that the express decab treatment was NOT IN THE RECOMMENDED SERVICE SCHEDULE. I am not finished with this unethical, lying dealership!

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Recommend Dealer
No
Employees Worked With
Darrell Warren, Lucas Schwartz
Jul 30, 2019 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Jerry, I want to start off by apologizing for the recent experience you had with us. I wanted to reach out to you to see if you could provide me with additional information on the situation and attempt to help come to a resolution. We want all of our customers to feel that their time and commitment is appreciated and we truly apologize for any inconvenience this has brought you. Please feel free to reach out to me at wyattchatburn@chapmanchoice.com or at 480-949-7600. I look forward to hearing from you! -Wyatt Chatburn

July 26, 2019

"Truck Service & Recall "

- Hardware

From the time I called and set my appointment which included dropping my truck off a day earlier , to picking it up upon completion It was a great experience ! Anthony Lopez took care of me !! Thank you Anthony !! Bill Wagner

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Recommend Dealer
Yes
Employees Worked With
Anthony Lopez
Jul 30, 2019 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience at our dealership. Wishing you many happy and safe miles. Your Friends at Chapman DCJR Scottsdale

July 24, 2019

"Stolen customer property "

- SFG

Our vehicle got sent here from another dealership to get work done. I left a dslr canon tsi camera under my passenger seat and figured since they were doing engine work it would be fine in there since they had no business inside the vehicle much less under my passenger seat. When we received my vehicle back after a month the vehicle was tossed inside and my camera is gone. Tried to get information on why it would no longer be in there since they had no business inside the vehicle other to start it up. They flat out said they were not responsible for it nor were they doing anything about it either stating they have a sign in their lobby saying they aren’t responsible for personal property. Mind you I have never stepped foot in their facility so I have never seen said sign. Being a business person myself I pride myself in honest work and value my clients and their belongings as it’s not mine to touch. If they did happen to find my camera the workers should have taken it to the service manager where it should have been locked up and I should have received a call informing me they have it and to go pick it up so nothing happens to it. But this dealership doesn’t do that and is ok with one of their workers somewhere stealing customers belongings. Message to the owner of the dealership THIS IS NOT OK and you should find out who did take it and make it right. We checked everywhere in our home to make sure it wasn’t here and maybe we could have been mistaken but I know for a fact it was in there under my passenger seat. I can’t get back my photos I had of my children and the memories I captured. So thanks appreciate the lack of help and the poor service about this you all have.

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Recommend Dealer
No
Employees Worked With
Service department
Jul 30, 2019 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

I want to start off by apologizing for your recent experience with us, we take these situations very seriously. We have looked into our system and are having some troubles locating your account, if you could please reach out to us I would love to help resolve these issues, and come to conclusion to this issue. Please feel free to reach out to me and I will be happy to assist in any way that I can, 480-949-7600 or at wyattchatburn@chapmanchoice.com. Wyatt Chatburn Customer Relations Manager

Jul 31, 2019 -

SFG responded

I have contacted the owner of the dealership and the service manager and given you my number for you to call and I’ve gotten nothing. So don’t pretend you take it seriously when I have yet to hear back from anyone.

June 26, 2019

"Car Care Great"

- Swede289

Lucas did a wonderful job of explaining what was going to be done and what was covered. Because I was given wrong information by a previous employee, Lucas adjusted my car care and had the work by his staff finished in a reasonable time frame. It looks Like Chapman has a good plan going for their customers. Thank you

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Recommend Dealer
Yes
Employees Worked With
Lucas Schwartz
Jun 28, 2019 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for the 5-stars! We appreciate you taking the time to share your experience, and we look forward to serving you again. Your Friends at Chapman DCJR Scottsdale

May 23, 2019

"Service Department is Great"

- Alexia

I have been going to this location since I purchased my Jeep Patriot in 2012 and can not express how great the service is. I work with Dan Boardman who is honest, knowledgable, upfront and dependable. I truly appreciate how he takes the time to explain things...I will not take my car for service any other place.

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Recommend Dealer
Yes
Employees Worked With
Dan Boardman
May 28, 2019 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for your review. We are happy to hear that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle service needs are met. Your Friends at Chapman DCJR Scottsdale

May 01, 2019

"Personnel and Technological Resources"

- Dennis

The ability for you to engage to resolve your issues. Totally professional and courteous. I was consulted on options for both my vehicle and management level required to resolve issue to my requirements. They are there to help, not stonewall.

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Recommend Dealer
Yes
Employees Worked With
Marc Ray, Service Advisor
May 02, 2019 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles. Your Friends at Chapman DCJR Scottsdale

March 26, 2019

"Worked us in for a complicated repair under warranty"

- BruceDy

The day before we were planning to go out of town, we noticed an oil leak with our Chrysler Town & country Van. The issue was covered under our drive train warranty, so wanted the dealer to complete the repair. These folks worked us in on a busy day and completed the warranty repair in time for us to have our vehicle the next day! Very helpful and our repair has held up well this past month! Thank you!

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Recommend Dealer
Yes
Employees Worked With
Service Department personnel
Mar 27, 2019 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

Thank you for your review. We are happy to hear that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle service needs are met. Your Friends at Chapman DCJR Scottsdale

March 15, 2019

"They suck"

- Mike

They are the worst company buyer beware I had to hire a attorney to get them to fix a car they damaged in there out lot. Do not use these crooks

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Recommend Dealer
No
Employees Worked With
Mar 21, 2019 -

Chapman Dodge Chrysler Jeep Ram Scottsdale responded

My name is Wyatt Chatburn and I am the Customer Relations Manager here at Chapman CDJR & VW. I want to start by apologizing for the recent experience. We want to make sure that all customers are valued and that their time and commitment is appreciated. I would like to speak with you more about this. Please feel free to reach out to me anytime to 480-949-7600 Ext 1250 or at Wyattchatburn@chapmanchoice.com, I look forward to hearing from you. -Wyatt

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