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Chapman Ford Northeast Philadelphia
Philadelphia, PA
907 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 907 reviews
July 06, 2025
I was not please with the time my vehicle was in the shop, My explorer was in there 2 weeks. I was told that the warranty company had to send A inspector to check the claim and until then, I had to wait shop, My explorer was in there 2 weeks. I was told that the warranty company had to send A inspector to check the claim and until then, I had to wait. To make A long story short, I think the dealer could have accommodated me with A loaner or set up A rental. I spent 1700.00 plus the warranty company picked up 1300. This was A expensive visit for this vehicle. The service writer was A average dealer service guy, generic explanations for the delays and issues. I will not be returning to Chapman Ford for service ever. More
by frecker13
Verified CustomerEmployees Worked With
No
July 05, 2025
Greeted with respectful, and courteous employees. Vehicle was serviced in a timely manner. I received mechanical report on all repairs , before and after service. Vehicle was serviced in a timely manner. I received mechanical report on all repairs , before and after service. More
by ocsob49
Employees Worked With
July 05, 2025
Under warranty, should provide a loaner car, for repairs that will last longer than a day. that will last longer than a day. More
by Chris
July 05, 2025
The service was good. The last time I was in there only thing I was looking for a upgrade on my F150, and I noticed that the Chapman on the boulevard didn’t have what I wa The last time I was in there only thing I was looking for a upgrade on my F150, and I noticed that the Chapman on the boulevard didn’t have what I was looking for. More
by angela.porter3
Employees Worked With
July 05, 2025
It can be difficult actually reaching the desired party through the phone prompt system. The staff are friendly both on the phone and in person. through the phone prompt system. The staff are friendly both on the phone and in person. More
by crissytd2010
July 05, 2025
Me gustó este dealer, hicieron buen trabajo con mi carro, lo arreglaron muy bien y hasta ahora no ha fallado. lo arreglaron muy bien y hasta ahora no ha fallado. More
by margara7712
July 05, 2025
The service representatives were quick, kind, efficient. I will recommend this service location to everyone. I will recommend this service location to everyone. More
by mrstmitchell70
July 05, 2025
Great to deal with close to home staff always nice to you and fast service and fast service More
by drksyd6
