Chapman Ford Northeast Philadelphia

My vehicle was taken in for service on May 29 2022 and I was told after day 1 that the issue was a loose bushing in the rear subframe connector and that the rear shocks were leaking oil and that the work wo was told after day 1 that the issue was a loose bushing in the rear subframe connector and that the rear shocks were leaking oil and that the work would be covered under warranty. I was given a repair order showing everything covered and zero cost to the customer. After a few days I was then told that the bushings couldn't just be replaced and that the entire subframe would have to be replaced and that Roy Fernandes at Chapman Ford service was going to deny my warranty for their vehicle failing. They alleged abuse by a previous owner with zero evidence. They then sat my perfectly drivable vehicle for two weeks before repairs started without my knowledge. The repair took over 4 weeks and then they refused to release my covered under warranty repaired vehicle to me unless I paid over $4500 for the repairs just in case corporate denied the warranty. They held the car for close to a week several business days locked up behind the shop even though I had a repair order in hand showing everything covered under warranty which they tried to walk back as paperwork that could be changed after the fact. So they admitted to falsifying documents. At the same time I had another Mustang of mine in for body shop repairs. I received both vehicles back in the same week and neither is fixed properly. The rear still squeaks on the one and the drivers side window is rattling on the impact side of the one that was hit. After taking one back for further diagnostics and telling them that I want the window checked after the first one is done they are denying to fix or work on either vehicle because I left a negative corporate review when sent a survey. So I asked the individual Jason who called me "I'm being punished for leaving a proper review on your work? Is that what you're saying?" And he said "Yes." Let's name names. Roy and Jason in service. Jim Casey the manager. Avoid them all at all costs. They do not care about you at all. I was able through this entire ordeal to reach out and speak to several current workers there and also former employees who all has similar things to say. Their customer service skills are horrific. They don't care behind closed doors. Denying to cover your own work which you pledged was covered for life including the body work because you did not like an honest review is beyond pathetic and cowardly. More

I purchased a 2019 Chevy Trax. My Salesman Don Biddle was outstanding. He got to know me, was polite, not pushy, and answered all my questions in a knowledgeable manner. I had a My Salesman Don Biddle was outstanding. He got to know me, was polite, not pushy, and answered all my questions in a knowledgeable manner. I had a great experience buying my car at this dealership. Thank you again Don for your help. More

Don Biddle, Ed Simpson, and Blake Rosenberg were great with guidance for a new 2022 Explorer ST for me and my family. I am very happy with the vehicle and highly recommend them for any purchase and questi with guidance for a new 2022 Explorer ST for me and my family. I am very happy with the vehicle and highly recommend them for any purchase and questions you may have about the car buying process. More

I recently bought a Hyundai Santa Fe from David Greenberg. He was very helpful and courteous. The dealer was willing to negotiate on the price. Enjoyed my experience at Chapman. Greenberg. He was very helpful and courteous. The dealer was willing to negotiate on the price. Enjoyed my experience at Chapman. More

David Greenberg is a professional and fantastic person! he helped us so much!Best dealer! he helped us so much!Best dealer! More

David Greenberg was my salesman he was kind an patient with me an I love my new escape he helped me out a lot an did a great job I appreciate all his help Susan Ferry thanks with me an I love my new escape he helped me out a lot an did a great job I appreciate all his help Susan Ferry thanks More

Great experience purchasing a car with Bernardo at Chapman Ford. He was extremely friendly and made the entire experience seamless. He answered all of our questions and was very knowledgeable. Highly Chapman Ford. He was extremely friendly and made the entire experience seamless. He answered all of our questions and was very knowledgeable. Highly recommend. More

I haven’t experienced a problem with Chapman Ford in the past. Today I woke up to a flat tire. I thought ok, I’ll take it to Chapman Ford and have it fixed. I went in at 11:30 a.m. Did I mention their repai past. Today I woke up to a flat tire. I thought ok, I’ll take it to Chapman Ford and have it fixed. I went in at 11:30 a.m. Did I mention their repair people go to lunch for 1 hr @ 12 by contract from their union? So there’s NOTHING WORKED ON FOR 1 hr during THEIR lunch time. That means 1 hr of your time sitting on THEIR LUNCHTIME while YOUR PRECIOUS TIME is waiting for them to finish their lunch and your repairs. Finally left after waiting 2 hrs and 15 minutes! SMH More

Great experience at this dealership. My salesman Aron Conway was informed and knowledgeable. Got me what I wanted and completed everything in a timely manner. Highly recommend Chapman an My salesman Aron Conway was informed and knowledgeable. Got me what I wanted and completed everything in a timely manner. Highly recommend Chapman and Aron to anyone buying a vehicle. More

Great service thanks to Brian Burnley! Took great care of us for a smooth experience. us for a smooth experience. More