Chapman Ford Northeast Philadelphia

Great service, friendly staff Mike Moyer had a few options available for me to look at based on what I said I wanted. Once I picked my car the staff who assisted with all the paper Mike Moyer had a few options available for me to look at based on what I said I wanted. Once I picked my car the staff who assisted with all the paperwork were friendly and efficient. I highly recommend Mike and Chapman and have referred several people. Great job. More

Recall and inspection Took me right in and had it done earlier than requested. checked for discounts for my service also. very friendly and courteous. Glad I took vehicle t Took me right in and had it done earlier than requested. checked for discounts for my service also. very friendly and courteous. Glad I took vehicle there More

Helpful I bought my Explorer is 2015 and have used the service dept several times. This has been the first time that my experience has been good. Joe kept me I bought my Explorer is 2015 and have used the service dept several times. This has been the first time that my experience has been good. Joe kept me updated on my trucks progress. He was very helpful. More

"Pain less" process. John and the staff from the body shop did a wonderful job and kept me advised every step of the way. Great follow up service too! John and the staff from the body shop did a wonderful job and kept me advised every step of the way. Great follow up service too! More

Customer Satisfaction My service on my Escape was great! The service department saw that I was given credit despite the Ford App not functioning properly! Discussed my ser My service on my Escape was great! The service department saw that I was given credit despite the Ford App not functioning properly! Discussed my services and options so I could make an informed decision. More

PROBLEM NOT SOLVED My issue is not resolved regarding the exterior & interior lights flickering, as well as, my car making 3 beeps while the ABS light flashes in my dash My issue is not resolved regarding the exterior & interior lights flickering, as well as, my car making 3 beeps while the ABS light flashes in my dash. I have had this car for almost a year and neither one of these were an issue for me up until the beginning g of September. Reps at this dealership said I will experience some type of lights flickering, especially while air is running. They ran a diagnostic and couldn't find what was causing the beeping I hear whole driving. All the test showed was timing codes. Put new oil in the car thinking it would help with whatever is going on and it didn't. Put of 300 and some change to have the main issue still occurring. So much for talking to to a authorized VW dealership, they didn't help me anymore than PepBoys did & I spent way more money never again. More

Great service Quick and quality service . The service department did the repairs to my car and got me back on the road faster than I expected. I highly recommend Ch Quick and quality service . The service department did the repairs to my car and got me back on the road faster than I expected. I highly recommend Chapman. More

⭐️⭐️⭐️⭐️⭐️ I just have 2 said that even that didn’t receive the trade-in expected according to the information that I got in diferente applications used to appra I just have 2 said that even that didn’t receive the trade-in expected according to the information that I got in diferente applications used to appraise the current value of my 2016 Edge, I decide to agree with the deal negotiated and make with vendor Brian Brooks on my purchase which is an excellent customer oriented guy. I was looking for more modest unit cost but no regret of my decision to go for the upgrade to a 2019 Edge that is giving me a lot of extra & improvement that I was wishing they did to that excellent crossover (SUV) vehicle 🚙 More

Courtesy and services beyond expectations My car was ready well beyond expected time for a recall service. The intake person was friendly and pleasant and got my keys for me when my car was re My car was ready well beyond expected time for a recall service. The intake person was friendly and pleasant and got my keys for me when my car was ready and the other service people were busy on the phone. More

Customer Service Had to make a appointment TWO weeks in advance for 8am. Just to have it there till 2pm and no work was done. Over 20 workers and they tell me a “CERTA Had to make a appointment TWO weeks in advance for 8am. Just to have it there till 2pm and no work was done. Over 20 workers and they tell me a “CERTAIN GUY” had to do the job. Well that guy should of been there at 8am like everybody else. More