Chapman Ford Northeast Philadelphia

I bought a new VW GTI on the Internet working with Paula Carlin who was extremely helpful. I was looking for a fair price and I needed to have a car by a particular date. Chapman had only recently received Carlin who was extremely helpful. I was looking for a fair price and I needed to have a car by a particular date. Chapman had only recently received the VW franchise but this was a very good experience so if my purchase is any kind of guide this dealership should do very well. I had contacted several other dealerships on the web but Paula at Chapman was one of the only people who listened carefully to what I wanted instead of giving me the runaround and the usual sales lines. The transaction was very professionally handled and the price was a good one. The combination of the good price and the attentive and efficient service was what made me decide on Chapman. Other dealerships offered a good price and several sales people were pleasant and efficient they wouldn't guarantee that a car would be ready when I needed it. Others offered a *best deal* thousands of dollars more than Chapman's quote. Some were rude and/or thought I was stupid and/or an easy mark. Paula, on the other hand, gave me a good price at the beginning, was straightforward about the transaction and kept me well informed as the car made its way from the factory in Germany to the dealership. Mike O'Brien handled the delivery of the car on the day I picked up the vehicle and was helpful in going over the car's features. I'd try Chapman again if I were buying another car. More

It was a great experience to work with Mr.Foster. I just told him what I wanted, and he got it for me. I highly recommend him!!!!!!!!!! told him what I wanted, and he got it for me. I highly recommend him!!!!!!!!!! More

Chapman was recommended to me by a very close, trusted friend. As a VW enthusiast, I was in the market for a new GTI, and though Chapman only recently started selling the brand, I am happy to report the e friend. As a VW enthusiast, I was in the market for a new GTI, and though Chapman only recently started selling the brand, I am happy to report the experience was outstanding. The sales professionals were upfront and honest about their level of knowledge regarding the brand and the specifics behind certain models. However, they showed a genuine interest and investment in gaining my trust, and learning more about the cars. I was happy to share my genuine love for the VW brand, and hope that the sales team has learned a few tips they can use moving forward in selling the VW models. The sales, finance and managment teams were all top-notch professionals, and I was treated with the utmost respect, courtesy and service level. I look forward to visiting the dealer again for my first service, and to do business with them again when my new lease terms in 3yrs. Thanks Chapman!!! More

Larry made my purchase experience phenomenal. He was beyond friendly - he assited me well beyond the sale by aligning my vehicle preferences before driving off the lot. Certainly made the purchase 100 t beyond friendly - he assited me well beyond the sale by aligning my vehicle preferences before driving off the lot. Certainly made the purchase 100 times better than I expected. More

I had a wonderful experience dealing with Jim in the buyout of the lease on our vehicle. Jim was friendly, courteous, informative and speedy. He made the entire process simple and painless. I appreciate buyout of the lease on our vehicle. Jim was friendly, courteous, informative and speedy. He made the entire process simple and painless. I appreciated his help immensely and would not hesitate to use him or the dealership again for future purchases. More

I'm an old man that has purchased a lot of cars in my I'm an old man that has purchased a lot of cars in my lifetime, never without some sort of bad feelings after. I can now honestly say this experience I'm an old man that has purchased a lot of cars in my lifetime, never without some sort of bad feelings after. I can now honestly say this experience changed that. From the time I walked inthe door I felt at ease, all my questions were answered to my satisfaction. Imade the deal and walked out happy. More

My experience and time spent at Chapman was great. Working with Jim Stevenson and the rest of the staff there was very easy and comfortable. They made finding a vehicle a positive experience. I alwa Working with Jim Stevenson and the rest of the staff there was very easy and comfortable. They made finding a vehicle a positive experience. I always recommend this dealer to anyone looking to buy or lease a vehicle. More

Mike was extremely friendly, helpful, and courteous. The whole car buying experience was made very simple for me, I've never had better customer service! whole car buying experience was made very simple for me, I've never had better customer service! More

My visit to Chapman's Ford was after two to three weeks My visit to Chapman's Ford was after two to three weeks of listening to promises of varying degrees. Before learning exactly what I was looking for My visit to Chapman's Ford was after two to three weeks of listening to promises of varying degrees. Before learning exactly what I was looking for, The staff demonstrated the willingness to help and work with me that ended with an experience I feel they can be proud of. After making the deal the excelent experience continued with a complete breifing about finance and capabilities of the vehicle. Yes I have purchased vehicles from this dealer previously and am a little bias to others however, I was genuinely satisfied with the service. More