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Chapman Ford

Scottsdale, AZ

Overview
Reviews
4.4
632 Reviews
Call Dealership (480) 420-1460
View Awards

3950 N 89th St.

Scottsdale, AZ

85251

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Showing 632 reviews

July 08, 2026

Michael was always ready to assist my husband and I when we were in the search of a car. Michael was very friendly, knowledgable and approachable. Thank you! More

by Bramirezrn13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Brill
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Jul 09, 2026 -

Chapman Ford responded

We appreciate you taking the time to share your experience with Michael. We look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

June 26, 2026

Avoid this dealer and service department at all costs. They don’t understand how to process simple warranty claims and instead of owning the error, they blame AND BILL the customer. This happened to me More

by AARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Kohler, Miguek Gamez
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Jun 29, 2026 -

Chapman Ford responded

Hello Aaron, The wheel and tire were damaged from hitting a curb. The warranty you bought in New Jersey was a non-Ford warranty, and they said they don’t cover damage. Your wife approved the replacement. We retained possession of the wheel until the warranty company declined, then returned it for the core fee. Sincerely, Robert Rose Service Director Chapman Ford

Jun 29, 2026 -

AARON responded

The warranty we pay for is from Nielsen Ford in Morristown, NJ on a brand new 2026 Explorer ST. It is a warranty offered through Ford Co at the Ford dealership. Are you saying this is fraudulent ? The cost is embedded in my monthly lease payment to Ford leasing. In speaking with the leasing Ford dealership they confirmed that the warranty absolutely covers curb damage. They further confirmed after speaking with the warranty company Fidelity that the reason for denying the claim was your tech did not follow proper warranty claim procedures and process the claim before the work was completed. Instead of you owning the error, we had to pay $1952.66 to get our car back. Also, the damaged tire should have been covered by our new car 12 month bumper to bumper coverage as verified by Ford Co. Why didn't your tech mention that when my wife picked the car? Trying to place the blame and push the expense to the customer due to your error and incompetence is reprehensible and indicative of questionable business practices by Chapman Ford of Scottsdale, AZ. This will likely be the last Ford I buy or lease.

June 17, 2026

The dealership was clean and quiet, everyone was extremely professional. I was treated with respect and care every step of the way. More

by Elliott
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Tyler Espinoza, 1 star, Michael Brill
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Jun 22, 2026 -

Chapman Ford responded

Elliott, Thanks for the positive review. We always strive to earn top marks and glowing reviews. We are happy to see that you had a positive experience when visiting our dealership! We look forward to delivering the same experience on your next visit. Sincerely, Chapman Ford

May 23, 2026

Professional, helpful, knowledgeable, and not pushy. Best things that you could say about a car salesman! More

by Mason
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Brill
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May 26, 2026 -

Chapman Ford responded

We appreciate you taking the time to share your experience with us and look forward to continuing to serve you in the future. Wishing you many happy and safe miles!

February 07, 2026

Michael was very helpful when purchasing my 2025 Ford Maverick. He was honest, patient, and able to answer any questions I had. More

by jimmy.erdmann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Brill
Print
Feb 09, 2026 -

Chapman Ford responded

Thank you for your review! We are happy to see that you had a good experience with Michael. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

February 04, 2026

Daryl my service advisor was great…I had a noise in dashboard that took a few miles to show up…Daryl was patient and confirmed the noise. Took care of it with no problems. A great dealership that takes More

by Rick
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryl service advisor, Jorge salesman.
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Feb 05, 2026 -

Chapman Ford responded

Thank you for your review! We are happy to see that you had a good experience with Daryl. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

January 28, 2026

I bought many cars from Rodeo Ford until they started taking us for granted and then we found Kelly Cooper at Chapman Ford. She listened to us and found exactly what we were looking for and at a great pr More

by jimharrison1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelly Cooper
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Jan 30, 2026 -

Chapman Ford responded

Thank you for taking the time to provide us with a positive review of your experience with Kelly Cooper. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

January 07, 2026

Mr. Michael Brill a brilliant, energetic man full of positive energy that is contagious right from the first greeting. He is Very professional, friendly thru out the whole transactional indigences , ver More

by snzivo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
The account guy was good. I did not catch his name he is of Asian heritage. Very nice guy, Michael Brill, Donald Stich
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Jan 09, 2026 -

Chapman Ford responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles.

September 28, 2025

Great shopping experience! We left very happy with our purchase! When we brought it back to get the auto start working they helped us out and even got us an extra key fob that More

by jvnerat
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Brill
Print
Sep 29, 2025 -

Chapman Ford responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met.

September 26, 2025

Made a deal on a truck for $91K. Next day receive a text from sales guy that price was wrong and the price was now $99K. TYPICAL BAIT AND SWITCH DEALERSHIP! STAY CLEAR! More

by marcus.roach
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Kyle Leckey
Print
Oct 02, 2025 -

Chapman Ford responded

Hi Marcus, Thank you for bringing your concerns to our attention. Just to be clear, there was never any numbers agreed upon because when we realized there was an error online, we notified you immediately and alerted you to the error on our website. At that time, you decided the price was not agreeable and our communication ceased. There was never any bait and switch, as this is the only truck we have of this kind. As we explained to you at the time of your inquiry; we do apologize for the inconvenience it is unfortunate, errors do happen from time to time which is why we state on our website: *Offer excludes tax, title, license, registration, $589 doc fee and any optional dealer added items. We reserve the right to make changes without notice and will make every effort to update our website in a timely manner. We cannot be responsible for typographical errors or data transmission (including pricing errors); however, we are responsible for honoring the correct vehicle price with all incentives that you may qualify for. All vehicles are subject to prior sale. If you are open to discussing this matter further and moving forward in a positive direction, please feel free to reach out to us at 480-425-5902. Best regards, Jamie Palmisano Internet Director Chapman Ford

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