Chapman Ford

Fuel rail Sensor replacement in Ford Explorer Sport Trac Made an appointment to see Tom Goodfellow, service advisor with regard to sensor anomaly. The time allotted was literally the time it took me to driv Made an appointment to see Tom Goodfellow, service advisor with regard to sensor anomaly. The time allotted was literally the time it took me to drive to Chapman. Tom was pleasant, courteous and knowledgeable. He arranged for a shuttle which was very convenient for me. Upon repair the shuttle was arranged to pick me up. The work performed explanation was very detailed and left me very satisfied as to the accomplishment of the task. Having the car washed was a bonus. Definitely a five star experience. John Muir More

My New Truck I was referred to Ricardo by a friend initially. Throughout the sales process Ricardo was extremely professional, forthcoming with information, and l I was referred to Ricardo by a friend initially. Throughout the sales process Ricardo was extremely professional, forthcoming with information, and low pressure. He helped me look for a truck when I was trying to decide on options and even attempted to get a truck for me as far as San Francisco! In the end, I settled on a local truck which he traded for and delivered to me within a day! He made the negotiation and acquisition process painless, returning each and every text or phone call. He is truly a 5-star salesman. More

We bought! Good working relationship! Took Care of me and my wife. Everything went as planned, after negotiations, Delivery was great. Really like my new Ford E Good working relationship! Took Care of me and my wife. Everything went as planned, after negotiations, Delivery was great. Really like my new Ford Escape. More

Fantastic customer service! Every single person I dealt with at Chapman Ford was professional, helpful, and friendly. The customer service was excellent and the work they did o Every single person I dealt with at Chapman Ford was professional, helpful, and friendly. The customer service was excellent and the work they did on my vehicle was top notch! More

Just looking Went 'just to look', the attention without pressure and the ability to meet our budget goals ended in a sale of a new Escape for Chapman / John Dicris Went 'just to look', the attention without pressure and the ability to meet our budget goals ended in a sale of a new Escape for Chapman / John Dicristofano, and a happy satisfied customer. More

Helpful and professional We took a lot of time to test cars before purchasing, returning four times before finally making our decision. Matthew at Chapman Ford was knowledgea We took a lot of time to test cars before purchasing, returning four times before finally making our decision. Matthew at Chapman Ford was knowledgeable about the vehicles, and helped us choose the right one. The dealership is new, clean and nicely laid out. Employees were friendly and professional. More

Awesome After visiting 3 other local Ford competitors we went to Chapman. We purchased a 2018 Mustang and couldn't be happier. the sales team was friendly a After visiting 3 other local Ford competitors we went to Chapman. We purchased a 2018 Mustang and couldn't be happier. the sales team was friendly and met our expectations. We will definitely start with Chapman when we are ready for our next purchase. More

Easy Deal I worked with Wendy and it was an easy and painless transaction. She had all the right paperwork ready when I said "go" and even brought me the vehic I worked with Wendy and it was an easy and painless transaction. She had all the right paperwork ready when I said "go" and even brought me the vehicle to test drive. Chapman has a good selection of vehicles and the pricing was really good. Thanks. More

Worked hard to get on the road I had brought my car into the Quick Lane for the Works package a couple of weeks earlier and they found a leaking thermostat and replaced it with the I had brought my car into the Quick Lane for the Works package a couple of weeks earlier and they found a leaking thermostat and replaced it with the housing. They also mentioned my battery was looking low so I took it to the store I bought the battery and they confirmed the battery was low but they also told me my alternator was bad and we both noticed a coolant leak. Assuming it was the thermostat again I called the service department and talked to Matt and asked him to check it out and told him to also check the alternator. Matt had me bring in the car the next morning and I told him I needed it that night because I was leaving form Montana the next morning. Matt was able to have the coolant leak fixed (small hole in hose) and the alternator replaced in time for me to pick it up that evening. This enabled me to then get the battery replaced that night prior to my trip. Thanks Matt. Also I just saw on the bill that the Techs name was James Trieckel. Thanks James. More

No high pressure sales While truck shopping, I left the dealership and returned 3 times before I purchased. I was not stalked by desperate salesmen and they did not hold ont While truck shopping, I left the dealership and returned 3 times before I purchased. I was not stalked by desperate salesmen and they did not hold onto my car keys in an attempt to keep me leaving. I was treated well and fairly and appreciate it very much. Thanks to Ben Swartz for an excellent experience! More