Chapman Ford

Customer Trust In my haste to get out the door I inadvertently left behind my Chapman Quick Lane service offer for a reduced price oil change and service. When I men In my haste to get out the door I inadvertently left behind my Chapman Quick Lane service offer for a reduced price oil change and service. When I mentioned I left this behind both Kaylee and the service manager simply said,”don’t worry about it. We will take your word and honor it.” I don’t care that I could drive 20 minutes less to a closer Ford dealership for service- Chapman will always have my business with customer service and trust like that. More

Very good experience. Felix was very informative about the features of the car. He was very conscientious in finding answers for questions. He was very professional and cou Felix was very informative about the features of the car. He was very conscientious in finding answers for questions. He was very professional and courteous. More

Excellent experience No pressure and exceptional service. Obtained a very satisfactory price . Not anything more can he said. I would recommend and do business again. Our No pressure and exceptional service. Obtained a very satisfactory price . Not anything more can he said. I would recommend and do business again. Our salesman was Jeremy Baker and I give him 2 thumbs up! More

Wonderful Experience Dedrick was very professional and courteous. He was able to answer all of our questions with no hesitation. Truly an outstanding salesman!! I would r Dedrick was very professional and courteous. He was able to answer all of our questions with no hesitation. Truly an outstanding salesman!! I would recommend and do business with him again. More

Chapman keeps exceeding expectations! You need Ricardo Cabrales in your life! He is a ray of sunshine and breath of fresh air when going to the car buying process. Truly an outstanding sa You need Ricardo Cabrales in your life! He is a ray of sunshine and breath of fresh air when going to the car buying process. Truly an outstanding salesman!! The management team Scott and Bryan are top notch!! More

Complex made easy We needed an oil change...and a head gasket and a retint of our windows. A free rental made the 5 day process easy and painless We needed an oil change...and a head gasket and a retint of our windows. A free rental made the 5 day process easy and painless More

Both John in sales and Johnny the manager were top notch Wonderful experience. I generally hate car buying, but this experience was five star. I generally hate the car buying experience but this dealership a Wonderful experience. I generally hate car buying, but this experience was five star. I generally hate the car buying experience but this dealership and their staff were all five star from sales down to finance. More

Southern Hospitality at its BEST! This was the best car buying experience I've had. I admit I was a bit apprehensive coming in, But, southern charm warmed me up. Dedrick made it feel This was the best car buying experience I've had. I admit I was a bit apprehensive coming in, But, southern charm warmed me up. Dedrick made it feel like a cool glass of sweet tea on a hot day. He definitely has the gift of gab that keeps you laughing. I know getting the sale makes a salesman's day, but he didn't make it feel that way. I was "Stick a fork in it" done with Fords, but Chef DD gave me that "full as a tick on a bloodhound" feeling you get after one of those meals your grandma cooks that makes you want to "slap ya momma," Thank you for giving me a taste of that southern hospitality I don't encounter much here, oh and my C-MAX...... with my new wheels, it is definitely time to "Laissez les bon temp rouler." And its pronounced (LESS-say lay bawn tawn roo-LAY), and means; "LET THE GOOD TIMES ROLL." One last thing...... Thanx for keeping me from driving Ole Blue to the border and setting it on fire.... you know I'm kidding right....just saying. Thanx for everything...... referrals coming atcha! More

Superb Service & Attention to the Details. Quick and friendly greeting, review all charges, informed me of additional items my vehicle may required - Transmission oil change; replaced air filte Quick and friendly greeting, review all charges, informed me of additional items my vehicle may required - Transmission oil change; replaced air filter. Both valuable items in the desert heat and dust. Minor issue, if you are going to offer to wash the vehicle, do a good job. Work of lower quality will detract from the whole experience. More

Exceptional Customer Service Purchased F150 on Monday. Brought vehicle in next day for bedliner install on Tuesday. They said it was going to be an all day process because they h Purchased F150 on Monday. Brought vehicle in next day for bedliner install on Tuesday. They said it was going to be an all day process because they had to pick up bedliner and bring it to dealership then install. One of the sales managers had a young gentleman whose name was Matthew get us a loaner vehicle. We didn’t even ask for one but there it was. Matthew was great! He was respectful and had a sense of humor. When our truck was ready this young man took us back to customer service and got our truck for us where he turned the vehicle on so the vehicle would be comfortable when we got into it. So far, it’s been a pleasent experience and we have to rate the personnel and dealership 5 stars. Thank you Chapman Ford More