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Chapman Ford
Scottsdale, AZ
593 Reviews
There's no better place to find a new Ford vehicle than Chapman Ford. We feature the entire lineup of Ford vehicles online and in person, including cars, trucks, SUVs, vans, and hybrid vehicles.
Our sales and finance professionals can help you find the perfect Ford for your needs and financial situation. Chapman Ford proudly serves the greater Phoenix area and is conveniently located at 3950 N 89th St., Scottsdale, AZ.
Let our ASE-Certified Master Mechanics and technicians care for your vehicle and keep it running like new. We use genuine Ford parts. Our staff is specially trained to keep your vehicle running in top shape.
Once you have made an appointment, our friendly service advisors will confirm your service time, and answer any questions you may have regarding your vehicle.
View our inventory online or contact us at 480-420-1460 and schedule a test drive of your favorite Ford vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 593 reviews
April 15, 2011
Brake service was great! I had gotten a quote from another auto repair shop previously and they told me I needed new rear rotors. Being a female, I sometimes feel that I'm not getting an honest answer another auto repair shop previously and they told me I needed new rear rotors. Being a female, I sometimes feel that I'm not getting an honest answer. This was obviously the case with the other repair shop I went to. I didn't feel like I needed new rotors with less than 70,000 miles on the vehicle so I decided to go to the dealership for a "second opinion". I appreciate the honesty and straight-forward answers I got from Eric. I have also worked with Shane in the past (different vehicle) and felt the same with his service. I feel confident that I'll get fair and honest service from Chapman in the future. The only complaint I have (and I probably shouldn't even complain since it's a complimentary service) is the car wash after service was complete. They must not have dried the car completely because the windows were almost worse when I left than when I arrived. The water spots that were left to dry in the sun are now dust spots because it was a windy day. Again, I understand it's a complimentary car wash, but I'd rather not have it done if this is the end result. More
by sejohnsonaz
Employees Worked With
Eric
Helpful April 14, 2011
I went into this dealership to test drive a new Ford Explorer. Jim met me at the door and we took a test drive. I came back with my husband and he drove the car. It wasn't exactly what I wanted thoug Explorer. Jim met me at the door and we took a test drive. I came back with my husband and he drove the car. It wasn't exactly what I wanted though. About a week later Jim called and said there was another car available. We test drove it and liked it. We bought it. It was the first car buying experience I had ever had as my husband has bought all the other cars. Jim was very patient and kind with me as we negotiated for the car. As others came into the negotiating, they were also polite and friendly. I left feeling happy about the purchase. I did get buyers remorse over the next day and fretted about the purchase. A friend called around for me to get comparisons from other dealers. He told me that the deal we got was totally fair. In fact, it was a good deal. So I am happy to give a great review of the salesman, Jim Sturdevant, and the other men who worked with us. I would buy another car from this dealership when the time comes. More
by 6amwalker
Employees Worked With
Jim Sturdavant
April 13, 2011
Very helpful. Didn't have an appointment but it was no problem for them. Very quick and explained everything. They kept communication open and did what they could to help me save money. Very friendly to problem for them. Very quick and explained everything. They kept communication open and did what they could to help me save money. Very friendly to my son as he walked away with a hot wheels toy. More
by alisa76
Employees Worked With
eric yaw
