Chapman Ford

We went to Chapman when we were stranded in Tempe returning from a 3-week trip. Our 2001 Ford-F-150 would not start. We spent considerable time on the phone trying to start the truck with the help of returning from a 3-week trip. Our 2001 Ford-F-150 would not start. We spent considerable time on the phone trying to start the truck with the help of our son (who is a mechanic) so we had tried all the normal starting tricks. The AA tow truck driver also worked to start the truck as it turned over but would not fire. We had the truck towed to Chapman after talking to Shane earlier. From the minute we arrived, we got first class service. They immediately started working on the truck. The truck started for them and they still spent an hour diagnostically trying to locate the problem. Although the problem was never identified--I feel confident they did all possible in a situation where the problem doesn't show up again and no codes were shown to identify it. As we were leaving, my husband mentioned that the truck usually was not that dirty (sitting out for 3 weeks under a mesquite tree) and they called their car wash young man and cleaned the truck up inside and out. What a nice surprise. For all of this--there was NO CHARGE as no problem was located. We got first class service from a dealer we had no relationship with and will make sure to return to this dealer when it is time to purchase a new truck or have service. We definitely will recommend Chapman to all our friends. For two older people stranded over 50 miles from home--we could not have had better treatment. Thank you Chapman. More

Our family has been purchasing Ford vehicles from Five Star Ford for over 10 years. However, I had a very unpleasant experience with Archie shortly after we purchased our second Expedition. If it had not Star Ford for over 10 years. However, I had a very unpleasant experience with Archie shortly after we purchased our second Expedition. If it had not been for Ben in the Fast Lane Department - we would NEVER have used this dealership for service all these years. I have no experience dealing with Chapman Ford but I can certainly tell you that as long as Ben is in the Fast Lane Department we will continue to bring our vehicles there for service work. BUT as long as Archie is the Service Manager - we will not have any work done on that side of the business unless Ben takes it to them!!!!! If and when we are in the market for a new Ford - we would certainly give Chapman an opportunity to give us a price. More

I bought my car at another dealership but only had it serviced once where I purchased it. The rest of the time I have brought it here.I have dealt with Archie on numerous occassions and have always foun serviced once where I purchased it. The rest of the time I have brought it here.I have dealt with Archie on numerous occassions and have always found him to be courteous, honest, and a delight to deal with. He ensures the work is completed within a reasonable timeframe...and that it is done right. And most of the time it leaves looking better than when I brought it in thanks to the complimentary carwash. I also like the followup regarding the service..how else do you know how your customers really feel! Great dealership..great service manager! More

Ben's a great guy to have working in the Fastlane service center. He is committed to making sure that each customer leaves feeling as satisfied as possible. I highly recommend Fastlane for service on any center. He is committed to making sure that each customer leaves feeling as satisfied as possible. I highly recommend Fastlane for service on any car - it's an honest shop that isn't out to rip you off. They communicate what they see going on with your car, present your options and do quality work on the car. Highly recommended! More

Shane was vert helpful and pleasant to work with. A great experience. I would recommend this dealership because of their professionalism, their friendliness and the quickness of the diagnosis and repairs. I experience. I would recommend this dealership because of their professionalism, their friendliness and the quickness of the diagnosis and repairs. I received my vehicle back repaired right the first time. Thank You for a Quality experience. More

Was a little frustrated with the lack of pricing flexibility on an accessory I had to add to the vehicle after we located one that I wanted but was missing SAT radio. Overall experience was good. Da flexibility on an accessory I had to add to the vehicle after we located one that I wanted but was missing SAT radio. Overall experience was good. David in finance was the best by far; great service, friendly - good guy. More

I had a bad experience over 3 years ago at another Ford Dealership in the Valley. As a result I reached out and visited several locations. Once I found Service Manager Archie Gurule - I knew I had struck Dealership in the Valley. As a result I reached out and visited several locations. Once I found Service Manager Archie Gurule - I knew I had struck gold. At that time I was driving a Ford 500 - it is because of Archie that I have stayed with Ford and why I purchased my Flex at this dealership. Subsequently, my son has now purchased a Ford Fusion - and that is also due to the Professionalism, and most of all the trust that I have placed in Archie and his staff. I'm more at peace at a dealership than ever before in my life - and given that I'm 63 - that's saying something. Ronald E. Smith 480-560-3278 More

The entire process was great. We would recommend this service and Dealership. From the start of the process to the finish everything was taken care of in a friendly professional manner. We have both our service and Dealership. From the start of the process to the finish everything was taken care of in a friendly professional manner. We have both our vehicles serviced at Chapmans of Scottsdale and it always has been a positive experience. More

i like this dealership and dealing with service advisor. he was very helpful and full of information i needed. when i first pulled up others just stared at me and was even told by one advisor to pull up. i he was very helpful and full of information i needed. when i first pulled up others just stared at me and was even told by one advisor to pull up. i was felt like i was wasting his time. right away i was greeted by Damien. everything was great. i went back to pick up my car and was walked to cashier was told by Damien thank you. people forget to say that "thank you". i asked the young lady that i was signing paywork for and paying for my services if there was a manager i could talk to, she picked up the phone and talk to someone. then was told a man by the man i believe was archy was busy! Really busy for a customer, i took his number and have called several times to thank him. he has never returened my call in almost 3 weeks. this manager should be fired. i am a customer relations for a dealership here in town. no not the chapman. this manager is a disgrace !! you should be ashamed of him. More

Brake service was great! I had gotten a quote from another auto repair shop previously and they told me I needed new rear rotors. Being a female, I sometimes feel that I'm not getting an honest answer another auto repair shop previously and they told me I needed new rear rotors. Being a female, I sometimes feel that I'm not getting an honest answer. This was obviously the case with the other repair shop I went to. I didn't feel like I needed new rotors with less than 70,000 miles on the vehicle so I decided to go to the dealership for a "second opinion". I appreciate the honesty and straight-forward answers I got from Eric. I have also worked with Shane in the past (different vehicle) and felt the same with his service. I feel confident that I'll get fair and honest service from Chapman in the future. The only complaint I have (and I probably shouldn't even complain since it's a complimentary service) is the car wash after service was complete. They must not have dried the car completely because the windows were almost worse when I left than when I arrived. The water spots that were left to dry in the sun are now dust spots because it was a windy day. Again, I understand it's a complimentary car wash, but I'd rather not have it done if this is the end result. More