Chapman Ford of Horsham

Please take notice to this review as hopefully this will spare you a lot of future angst and aggression towards them. I bought a 2013 Ford Escape from them this past December 2012. While the salesman who he spare you a lot of future angst and aggression towards them. I bought a 2013 Ford Escape from them this past December 2012. While the salesman who helped me was very nice, it has been a nightmare for me since then. I have had 6 major issues with the car since I bought it and had I gone somewhere else it would have saved me several headaches. The issues include: A faulty tire, fuel vapor leak, broken CD player, broken car horn, broken audio control panel and broken passenger's side window. This is all within the past few months of a BRAND NEW CAR! Also, when the horn was looked at the mechanics got grease all over the inside of the car and they replaced my audio control panel on my steering wheel with a different one than I had on before. Furthermore, the service director, Mr. Phil D'amore was a complete jerk and could not care less about my problems when I spoke to him because he gets done at 5PM and I called around 4:30PM when I got done work. This car dealership should be ashamed of their product. More

Easy to deal with and gave me great trade in values. I have purchased several vehicles from them over the years and they A++++. Great staff and great service! have purchased several vehicles from them over the years and they A++++. Great staff and great service! More

My wife & I bought a 2013 Ford Explorer XLT from C&C on 4/30/2013. We dealt with Tom Borah & William Wong. Both Tom & William made the transaction quick & seamless ... even with our 9.5 month old C&C on 4/30/2013. We dealt with Tom Borah & William Wong. Both Tom & William made the transaction quick & seamless ... even with our 9.5 month old baby along for the ride!! William was adept at explaining all of the features of the Explorer & giving advice on configurations which would make sense for our growing family. I have an Audi lease which is ending in early 2014 & I will be returning to C&C to purchase my next car. If I could give this dealership & transaction 6 stars, I would. More

Just visited today with my son on his first vehicle purchase, they refused to deal with our bank......USAA. USAA is a worldwide bank exclusivity representing active and retire military veterans. This i purchase, they refused to deal with our bank......USAA. USAA is a worldwide bank exclusivity representing active and retire military veterans. This is nothing less then discrimination to the Military, I was informed by the sales manager that the Chapman organization has decided NOT to do business with this organization. Please pass this onto all active and retire military veterans. More

Worst dealership ever. I got an 07 Ford 500 from this place. Test drove great and came back a few days later to purchase. The car would not accelerate with the gas pedal and even accelerated on its own a place. Test drove great and came back a few days later to purchase. The car would not accelerate with the gas pedal and even accelerated on its own at some points! Went back to the dealership (with the car cutting off twice on the way) and I was essentially told that they did not have to help me even though it was the same day and the car couldn't even get me home. They even told me the car was fine after employees drove it around. After loudly complaining and attempting to cancel the auto draft they finally decided to try and fix the car. Sad thing is, my wife found the issue on google before the mechanics could figure out the problem (that they claimed didn't exist). Customer service was horrible and when I threatened to call the better business bureau the managers shrugged and laughed. I could not believe the disrespect shown to a customer who just gave the company thousands of dollars. This was my first major car purchase (22 year old recent college grad) and needless to say, it will be my last from this dealership More

Everything was great! I wasn't sure I would be able to get a vehicle to fit my personal and work needs that fit my budget. I have been looking at vehicles for some time and thought i might have to settle get a vehicle to fit my personal and work needs that fit my budget. I have been looking at vehicles for some time and thought i might have to settle for something smaller. I was so happy to walk out with something in my budget and fit all my needs and then some. More

I had been looking at getting a new car for a while and decided upon the Fusion so I went to CnC. Mike and Jared helped me out as soon as I got out of the car. They weren't pushy over anything and were a decided upon the Fusion so I went to CnC. Mike and Jared helped me out as soon as I got out of the car. They weren't pushy over anything and were able to answer all my questions to make the whole process quick and painless. When it came time to talk about money they had all the different options to show me what the best way to pay for it would be. I was very happy with the overall experience and have recommended family and friends to CnC. More

I recently bought a 2011 Escape and I love it!! When I enter Chapman I received nothing but the best of care. The people were friendly and VERY helpful. They never pressured me into buying like other deal enter Chapman I received nothing but the best of care. The people were friendly and VERY helpful. They never pressured me into buying like other dealerships I shopped at. I also like how honest they were with me in my purchase. I would definitely go back to them! More

I had sent multiple emails and used their online chat to get information on an SUV I was looking at their online used car web site. The chat person, Lauren Greene, could not answer my questions and, even af get information on an SUV I was looking at their online used car web site. The chat person, Lauren Greene, could not answer my questions and, even after giving her over a week to email me back, did not follow-up with me. I went on to email Janice Benson, their "Director of First Impressions", to advise her of the non reply from Lauren and Janice never replied to that email!! If their first contacts are not responsible enough to get the information to you when you need it, I can't imagine their sales team is much better. I went with another dealership and I would advise you do the same! Obviously, they don't care about their customers to take the time to respond to their questions or issues! More