Chapman Honda

Listed price of Subaru Impreza was $14,500. Inspected the vehicle and test drove 12/22/22 while salesperson calculated out the door price. It was a real nice car. Upon returning from test drive Inspected the vehicle and test drove 12/22/22 while salesperson calculated out the door price. It was a real nice car. Upon returning from test drive, out the door price included customary tax, title, etc but also over $1500 in "dealer fees", taking the price to over $18,000. Ostensibly these fees were for vehicle tracking system, nitrogen and a flasher in brake lights. Didn't want these items nor associated fees. Was told they couldn't be removed or discounted. Walked away. If mandatory, non negotiable fees are a requirement of sale these need to be either disclosed in advance or included in sales price according to Uniform Commercial Code. Otherwise this amounts to a bait and switch. We made a 180 mile round trip in good faith for a fairly priced vehicle to view this vehicle which cost meaningful dollars and are aggrieved. More

Chapman Honda was absolutely great from appointment setting through the exit. I highly recommend Jeff Dewald he is the best service writer I have ever met. Go see Jeff at Chapman Honda you will be gl setting through the exit. I highly recommend Jeff Dewald he is the best service writer I have ever met. Go see Jeff at Chapman Honda you will be glad you did. More

First time leasing a car and Kendra Baugh made it very simple and painless. She explained everything clearly, showed me all the options, and didn't push anything. Will definitely come here for any mainten simple and painless. She explained everything clearly, showed me all the options, and didn't push anything. Will definitely come here for any maintenance and future cars. More

Their service is unmatched! I might not like what I hear but they go out of their way to take care of me and assure I get what is needed. Well worth the hour drive for me! I might not like what I hear but they go out of their way to take care of me and assure I get what is needed. Well worth the hour drive for me! More

Typical outdated style of game playing and greed. Demonstrated Incompetence and dishonesty. Would have given zero if possible. This is the kind of place one would leave a penny as tip to make sure th Demonstrated Incompetence and dishonesty. Would have given zero if possible. This is the kind of place one would leave a penny as tip to make sure the server and management knew you did not “ forget” to tip. Don’t waste you time and goodness here. More

Had a brake rotor change in February 2022. August 17 they tell me I need new rotors right away. Then I pointed out to them that I got these rotors 6 months ago and the service manager, Brandon August 17 they tell me I need new rotors right away. Then I pointed out to them that I got these rotors 6 months ago and the service manager, Brandon Sauber, tries to convince me that is the driving of the vehicle . I told him I have been driving this vehicle the same for the last 3 years and nothing has changed so how come the prior rotors last over 3 years, like most brake shops say it should, and these just 6 months? He smirked and asked me to answer it. What kind of service is that and I feel they never replaced the rotors and put my family in danger. More

They tried to sell me service I had paid for 7,500 miles before, either it wasn’t done or the second visit was a scam. Went to an independent shop for my next oil change and the air filter was filthy, Chapm before, either it wasn’t done or the second visit was a scam. Went to an independent shop for my next oil change and the air filter was filthy, Chapman Honda told me it was fine 7,500 miles ago. An air filter doesn’t look like that after 7,500 miles of highway driving. Stay away from Chapman Honda. More

The dealership is always clean and we've found the staff helpful. We would certainly recommend Chapman. helpful. We would certainly recommend Chapman. More

I have been shopping for months to find my grandson a used, reliable vehicle in good condition. A lovely person by the name of Margarita, was my first contact with this Dealership. She was so helpful and used, reliable vehicle in good condition. A lovely person by the name of Margarita, was my first contact with this Dealership. She was so helpful and kind, and got me an appointment with a delightful young man named TYLER FELLNER (Sales and Leasing Professional). We actually had an appointment to see a 2002 Acura MDX, as it was within my price-range. We got to the dealership much sooner than expected (almost 2 hours early). Yet, Tyler sacrificed his lunch time in order to show us the vehicle, take it for a test drive, and ultimately draw up all the sales paperwork. He was very polite, courteous, respectful and patient with us; concomitant with exemplary professionalism. He never complained about missing his lunch for us, and provided us with honest and direct answers to our (many) inquiries. He willingly went back to his manager three times at my request, to attempt to get me a better "out-the-door" price. I was disappointed that management did not go down to the price I had hoped for...but it certainly wasn't a reflection on Tyler, as he gave it his all! I am an older lady, who has been around the proverbial block, so to speak...and I am usually faced with sales people who assume that I will be easily taken advantage of...But Tyler demonstrated respect and integrity at every turn. This young man should be given a raise and/or a promotion! Chapman Honda is both fortunate and blessed to have him representing their company. JoAnne Ellis (and Reese Morehouse) More

Their service department is always a great help when I have needed them. Fast service, great staff, very polite, caring employees. Alexis and to the gentleman who helped with my flat tire...... thank you have needed them. Fast service, great staff, very polite, caring employees. Alexis and to the gentleman who helped with my flat tire...... thank you for taking care of my baby (Yukon) my co-workers bragged on how you take care of your clients. They have had aweful experiences with dealerships in town. I'm happy to say I've had no issues at all with Chapman Honda on 22nd Street😁 More