Chapman Hyundai Phoenix

My salesman Robert Sahawneh was amazing! He kept in touch with me while trying to locate the vehicle I was looking for and once the car I wanted came in, he went to work for me. Not only d He kept in touch with me while trying to locate the vehicle I was looking for and once the car I wanted came in, he went to work for me. Not only did I feel like I got an amazing deal, he even delivered the car to my house that is located three hours away from the dealership! If I could rate Robert and his team at this dealership more than 5 stars, I would!! Thank you for all your help and I’m in love with my new 2023 Palisades!! More

On 1-4-23 I purchased a new 2023 Tucson SEL FWD with Convenience Package. My sales professional was Robert Sahawneh. Robert did a superb job in every aspect of this experience. I met Robert on 12-26-22 Convenience Package. My sales professional was Robert Sahawneh. Robert did a superb job in every aspect of this experience. I met Robert on 12-26-22 when I put down a deposit on the vehicle that had not been delivered yet. Robert had great communication throughout this process and he knew the product very well. I also worked with Jose Pelayo, finance manager, and my experience with him was nothing less than 5 star. On the day I picked up the vehicle I also met Brian Curci, sales manager, and Rita Welch, customer service manager, both whom were pleasant and customer oriented. Overall, my experience at Chapman Hyundai Phoenix was exceptional! More

They were professional, kind and truly honest with the price I was given and the process of a getting a vehicle was fast price I was given and the process of a getting a vehicle was fast More

Robert was awesome. The service was great and love the car! I will definitely consider them for my next purchase! The service was great and love the car! I will definitely consider them for my next purchase! More

This dealership was very quick and great getting me into a test drive car and starting the buying process. a test drive car and starting the buying process. More

I’d like to start by saying that my service advisor, Jamie has been amazing and none of this is her fault. I bought my car here 2 years ago and was very happy with my purchase. Not even 2 years in, my e Jamie has been amazing and none of this is her fault. I bought my car here 2 years ago and was very happy with my purchase. Not even 2 years in, my engine light comes on. I took it in and they got it fixed. All is good. A few months later, it comes back on. This was earlier this year. I take it back and they say nothing is wrong with it so I go on with my life. I live 45 minutes away in Mesa, so coming out here is a pain and the Scottsdale dealership never has availability that works for me, so I continue to come here. For the third time in a row, my engine light is back on. This time I’m extremely mad because when I brought it in, the tech said NOTHING was wrong with my car, then he TURNED THE LIGHT OFF. I am so xxxx sick of the techs, they are lousy workers. The whole point of me coming in for a simple Purge valve issue (which FINALLY got fixed on the 4th visit because I had to express my frustration with Jaime), is that my car is still under warranty! This piece of crap car has given me expensive issues (besides the purge flow valve) and it doesn’t even have 50k on it yet! So of course I continue to bring it in because it’s under warranty! But the techs here are God awful. I’m positive they’re not even doing their xxxx job and inspecting the vehicles because if they did, I wouldn’t have had to come out here 4 times over a xxxx light. NOW my alarm system just stopped working, right after they fixed my horn because the clock spring was loose in my steering wheel. So now I’m taking my car to Scottsdale because I’m tired of having to come back over and over again. Techs, please do better because not all 20 year old college girls are as stupid as you think they are. More

**THIS LOCATION WILL STEAL YOUR MONEY THEY STOLE MINE** I knew what car I wanted and found Chapman had inventory of it online. This is what lead me to have the worst experience I ever have had with MINE** I knew what car I wanted and found Chapman had inventory of it online. This is what lead me to have the worst experience I ever have had with any business and being the very first experience where a company literally stole money from me. I was lead to believe that the car I wanted was to arrive in 2 weeks and the only way to claim it was to put a non refundable deposit of 1k down. I had a vin number and a time frame of arrival so being a serious buyer with enough cash to purchase straight out I went ahead with it. 2 weeks came and went along with my salesman who either was fired or quit. With no contact since my deposit I went into the dealership. I was given a new salesman Brian and told again a couple weeks away. 2 weeks later...I reached out to only be given the opportunity to leave a message with someone. Sometime later I received a text from him stating it would be another 2 weeks. Again I waited. This is where their deception started coming through. I was able to finally reach him after calling a few times with no response only to be told they would contact the people in charge of shipping the cars and tell them to put a rush on getting it here. 2 more weeks later and nothing. About 2 months of waiting on a car I was promised was 2 weeks out I finally was told the car was never shipped and still hadn't been. This was a work car purchase and I never entered this purchase willing to wait indefinitely for a car to arrive. I took their word and they took my money. Being operated under the Hyundai name I expected a certain level of professionalism. Guess the jokes on me because they dont know the meaning of that word. I spoke to George the sales manager, to Kevin who is also some sort of manager both promising to look into it and call me back but also at the same time telling me I would not be getting my money back as it was non refundable. They never called...I understand what non refundable is but in no way should it still apply if there is no communication and no product delivered. Infact not one person called me since they took my money. Not one single time. Now who in their right mind would want to give a business that operated like this any more money than what they were already showing interest in stealing?? The only option I was given when I could actually get them on the phone is I could use it towards another purchase with them. NO THANK YOU! So I know many people speak of how dealerships are greedy and line their pockets with mark ups but never in my right mind did I think I would have to worry about them only being interested in the deposit. They had no intention of selling me a car...I went to my bank and they couldnt get past the deposit contract. I called Hyundai corporate and they are saying the same thing. That they are a third party with a binding contract on the deposit. They have sold the car I put my money down on to someone else...again not even a call to inform me of such. I am just astonished that this is possible. Taking someones hard earned money and not offering anything in return but lies. DO NOT GIVE THESE RATS YOUR MONEY...GO SOMEWHERE ELSE! More

I had a very bad experience with Chapman Hyundai Phoenix sales team. They will send you quotes for the cars that doesn't even exist in their dealership. When you are ready to buy, they will just tell you th sales team. They will send you quotes for the cars that doesn't even exist in their dealership. When you are ready to buy, they will just tell you that it has been sold and they will try very hard to get you in their dealership. I usually negotiate the price over email and just go in to sign the paperwork and get the car delivery, in order to avoid the stress you feel from hours long haggling process. More

Very helpful and patient with us as we were unsure if we were going to buy a car. Overall a great experience! were going to buy a car. Overall a great experience! More

Great service, find the vehicle I like and everyone took good care of me so I recommended this dealership to everyone . good care of me so I recommended this dealership to everyone . More