Chapman Hyundai Phoenix

I cannot begin to tell you how much I appreciate Mike and his team. They truly went above and beyond to turn a really frustrating situation into a positive outcome. My husband and I were rear ended while his team. They truly went above and beyond to turn a really frustrating situation into a positive outcome. My husband and I were rear ended while in California on a cross country road trip. Not only was our car totaled, but we faced many obstacles to get a replacement so we could drive home. Due to certain California laws, buying a car as someone out of state was a huge hassle. So we spent days calling dealerships in Las Vegas and Phoenix trying to find anyone who might have a car we wanted so we could fly out, pick it up and bring it back to SoCal. Each dealership we called said they could help us, but it would include this or we would have to do that. I felt as though I was being taken advantage of because of my situation. It was 100% car saleman-ish that left me frustrated. When I called Chapman and spoke with Mike, my worries melted away. Mike spoke to me like a human who understood how difficult of a spot we were in. He was able to find the car I wanted and get me an out the door price and arrival date during out first conversation. I had been told at other dealerships that if I put a deposit down, I would have to pick the car up within a day or else I would lose the car and my deposit. This worried me since we were trying to fly out to get the car and no date of delivery was guaranteed. Mike told me not to worry. The car would be here waiting for me (thank goodness because it arrived 3 day early!). Communication with Mike was amazing. He answered all my questions over those 2 weeks in a timely manner. He helped us work out financing while we waited for the insurance checks to come in. I flew to Phoenix knowing that everything was set. It was such a relief! When we arrived, Mike and Allie greeted us. Allie helped us get all set in the car and handled our paperwork. Steve in finance helped us figure out the best options for a temporary loan, which helped save us money. The entire process took about 2 hours in and out the door. It was amazing! I cannot thank Mike, Allie and Steve enough for making this miserable situation a little better. It was painless. I never once felt like I was being sold on something. I went in and left feeling treated like a person that they wanted to genuinely help. I cannot recommend them enough! If you want to be treated like a real person and not a sale, go visit them! More

I have had the best buying experience of any car I have ever bought (and I have purchased a lot of cars). They were pleasant outgoing and always great to deal with. They always returned my calls and we ever bought (and I have purchased a lot of cars). They were pleasant outgoing and always great to deal with. They always returned my calls and were able to either answer all my questions or get me the answer. I was very indecisive about which model Santa Fe I wanted and kept going back and forth between the sel premium and the limited. I finally settled on the red 2023 Hyundai Santa Fe limited. But they never got frustrated with me. I also went back and forth about the ceramic coating that my previous car had and clear bra and they checked into that for me and ultimately I did end up doing both. Also to get the exact Santa Fe I wanted it would require a dealer trade from Tucson. The manger I was working with Michael Cialdella went above in beyond to make sure I was happy and that I had a great buying experience. I also ended up making a new friend out of the entire thing because he is just an all around really nice guy. My sales person was Kira Nelson and she was also amazing. She made sure I was taken care of and answered any questions I had and if she didn't know or if it was something she couldn't answer she immediately got Michael involved. This is the best dealership I have ever had the pleasure of dealing with and I highly highly recommend Chapman Hyundai on 9th Ave and bell road. If I could rate them higher than 5 stars I would have. If u need a new car go to Chapman Hyundai and ask for Kira or manager Michael they will get you taken care of. Way to go Chapman and thank you for making my experience so pleasurable. More

All personnel were exceptionally efficient, friendly, and informative during the purchase and vehicle set up. informative during the purchase and vehicle set up. More

Beware you will sign a non-refundable form. They will give you a date as to when the vehicle will arrive. You will not receive a vehicle close to the timing they give you. They make you sign th They will give you a date as to when the vehicle will arrive. You will not receive a vehicle close to the timing they give you. They make you sign that form to retain customers or else they would be at a loss always. Go to a dealership that provides a full refundable payment if they cannot provide a vehicle at a reasonable time. Especially if you're in urgent need of a vehicle More

The took my $1000 as a restocking fee. So the took my $1000 and gave me nothing. I never had car, as car was shipping delayed because of a recall. So the took my $1000 and gave me nothing. I never had car, as car was shipping delayed because of a recall. More

I had gas fumes in the interior of my Sonata. Even though I didn’t have an appointment. I took it in to see Joe Bartizal in the service department. He saw the urgency that I had and was able t Even though I didn’t have an appointment. I took it in to see Joe Bartizal in the service department. He saw the urgency that I had and was able to find time to help me and did. Thank you. More

I've always loved the car and visited the dealership often but buying a car from them was the best experience of my life. They have the most exceptional service I've ever seen and our sales representati often but buying a car from them was the best experience of my life. They have the most exceptional service I've ever seen and our sales representative Souzane Razek was polite and courteous. Thanks for the experience and I love my Hyundai. More

My sales person was Marie. She was a pleasure to work with. Very personable and knowledgeable. She kept me informed and was willing to check on some vehicle items at the end of She was a pleasure to work with. Very personable and knowledgeable. She kept me informed and was willing to check on some vehicle items at the end of the day for me. I would dread going to the dealership in the past, but everything went smoothly and quickly. No games, just a straight forward purchase. I appreciate that, and highly recommend. More

The absolute worst service experience EVER! !! I will never purchase another Hyundai based on the horrible service received at this dealership. This is my 5th and FINALY Hyundai. Worst service e !! I will never purchase another Hyundai based on the horrible service received at this dealership. This is my 5th and FINALY Hyundai. Worst service ever! Disrespectful, condescending and racist. Lost my business FOR GOOD! Great job! More

The dealership is clean professional looking very welcoming, I work with Robert who is a salesman on the floor. Robert is an excellent sales guy does not pressure you to buy but will go out of his wa welcoming, I work with Robert who is a salesman on the floor. Robert is an excellent sales guy does not pressure you to buy but will go out of his way to explain every detail that you’re interested in about the car you’re looking into. He’s very warm and welcoming with a pleasant smile. Robert help me get a car that was hard to get and went out of his way to make sure that I was satisfied with the purchase. I would recommend Robert to every single person who is looking to buy a Hyundai. So if you’re interested in buying a Hyundai definitely ask for Robert he will not be disappointed I stand by my words. More