Chapman Hyundai Scottsdale

Scheduling my appointment was easy and fit my timing needs. Joe McAnally was very pleasent to work with, listened to my issues with the vehicle, and was prompt with my requests. This is the second time needs. Joe McAnally was very pleasent to work with, listened to my issues with the vehicle, and was prompt with my requests. This is the second time I have serviced my vehicle here and have been please both times. The service was reasonably priced and the turn around time was good. More

I am staying in Scottsdale for a couple weeks house sitting for a friend. My driver's visor broke and in Arizona I need to have it! I called and spoke to Dan in service. He said "no problem bring it sitting for a friend. My driver's visor broke and in Arizona I need to have it! I called and spoke to Dan in service. He said "no problem bring it in at 3:00". At the time it was 1:00 and I didn't think I'd get it fixed that day. I was there at 3 and was treated courtesly and showed to the customer lounge. Dan said it would be 45 minuted to 1 hour, and true to his word it took 55 minutes which was totally acceptable to me. I live in Surprise and deal with the Avondale dealership and they have had such a tumultous past I dread having to go to them cause I think they are hurting for money. They are always pushing me for expensive repairs! Dan only asked if I needed any other service and did not come in in 20 minutes or so with a long list of what "needed" to be done. Thank you for that More

I truly feel you want my business and show it.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX it.XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX More

good work, good service, car fixed the same day, car was detailed, friendly employees, service writer, cashier, technicians..........all exceptional.......................................................... detailed, friendly employees, service writer, cashier, technicians..........all exceptional......................................................................................................................... More

I always receive excellent customer service at this dealership, which is why I always bring my vehicle there to be serviced! Joe is excellent at reviewing all the work that needs to be done and explain dealership, which is why I always bring my vehicle there to be serviced! Joe is excellent at reviewing all the work that needs to be done and explaining it to me, and goes the extra mile to make sure I have the best experience possible. I always know exactly what to expect because Joe keeps me apprised of anything that may need to be done to my vehicle. I feel safe driving my car because I know it is checked out thoroughly whenever I bring it in for service, and that makes me feel comfortable and confident about my vehicle's safety! This is definitely the best experience I have had with a dealership and I appreciate it enormously! The attention to detail and the excellent customer service are the reasons I have made trips up from Tucson just to have my car serviced here! Thanks, Joe! More

Prompt recognition, helpful advice, let us knew of potential discounts, very friendly, called promptly, solved my issue. Dealership was clean, organized. Scheduling service over phone was easy. Overal potential discounts, very friendly, called promptly, solved my issue. Dealership was clean, organized. Scheduling service over phone was easy. Overall extremely pleased! A pleasure to work with Joe again. More

I was counciled about service needed, some of which I could not have done at this time so only had the oil changed. I got the car back sooner than anticipated considering the number of cars in the servi could not have done at this time so only had the oil changed. I got the car back sooner than anticipated considering the number of cars in the service line when I arrived. The coffee in the lounge was great too. Ken More

this was my first visit, just to do the oil change on my new hyundai elantra touring. I had a great experience, and appreciate the fine service. Jake had been my salesman, recognized me as i walked in, an new hyundai elantra touring. I had a great experience, and appreciate the fine service. Jake had been my salesman, recognized me as i walked in, and entertained me in fine style the entire 45 min i had to wait. I got in and out on time, with a nice, shiny ride! Thanks! More

I COULD NOT PICK UP MY VAN THE DAY IT WAS FINISHED BEING WORKED ON. THE SERVICE AREA HAD ALREADY CLOSED WHEN MY HUSBAND GOT OFF WORK TO TAKE ME TO PICK UP MY VAN. I WENT THE NEXT DAY TO PICK IT UP. AFTER WORKED ON. THE SERVICE AREA HAD ALREADY CLOSED WHEN MY HUSBAND GOT OFF WORK TO TAKE ME TO PICK UP MY VAN. I WENT THE NEXT DAY TO PICK IT UP. AFTER I PAID THE BILL, I WAS HANDED THE KEYS AND TOLD THAT MY VAN WAS IN THE LOT TO THE RIGHT. THE THREE (3) PREVIOUS CUSTOMERS WERE TOLD THAT THEIR CAR HAS BEEN WASHED AND THE CAR WOULD BE PULLED AROUND AND THE AIR WOULD BE STARTED SO IT WOULD NOT BE SO HOT INSIDE THE CARS. MY VAN WAS NEITHER WASHED OR BROUGHT TO ME. I HAD TO FIND IT MYSELF AND YES IT WAS HOTTER THAN BLUE BLAZES INSIDE. I FELT LIKE CHOPPED LIVER. AM I NOT AS GOOD AS THE OTHER PEOPLE WHO BROUGHT THEIR CAR IN FOR SERVICE? I PAID MY BILL JUST LIKE THEM AND DID NOT ARGUE OR ANYTHING. JUST DID'T SEEM RIGHT. ANOTHER THING I'M 65 YEARS OLD AND HAVE TROUBLE WITH MY LEGS AND CAN'T WALK FOR ANY DISTANCE. SORRY FOR THE COMPLAINT, BUT I WAS UPSET WHEN I LEFT THE DEALER SHIP AND WANTED TO LET SOMEONE KNOW JUST HOW I FELT. ALL THE OTHER TIMES I VISITED YOUR DEALERSHIP WAS A GOOD EXPERIENCE. DEE HOGSTROM More

My first oil change on my 2011 Sonata. Also had an elusive rattle which they found and fixed. Joe was very professional and friendly. No wait. Car ready when promised. Even washed the car while it was elusive rattle which they found and fixed. Joe was very professional and friendly. No wait. Car ready when promised. Even washed the car while it was there. Same positive experience as when I bought the car. More