Chapman Hyundai Scottsdale

I COULD NOT PICK UP MY VAN THE DAY IT WAS FINISHED BEING WORKED ON. THE SERVICE AREA HAD ALREADY CLOSED WHEN MY HUSBAND GOT OFF WORK TO TAKE ME TO PICK UP MY VAN. I WENT THE NEXT DAY TO PICK IT UP. AFTER WORKED ON. THE SERVICE AREA HAD ALREADY CLOSED WHEN MY HUSBAND GOT OFF WORK TO TAKE ME TO PICK UP MY VAN. I WENT THE NEXT DAY TO PICK IT UP. AFTER I PAID THE BILL, I WAS HANDED THE KEYS AND TOLD THAT MY VAN WAS IN THE LOT TO THE RIGHT. THE THREE (3) PREVIOUS CUSTOMERS WERE TOLD THAT THEIR CAR HAS BEEN WASHED AND THE CAR WOULD BE PULLED AROUND AND THE AIR WOULD BE STARTED SO IT WOULD NOT BE SO HOT INSIDE THE CARS. MY VAN WAS NEITHER WASHED OR BROUGHT TO ME. I HAD TO FIND IT MYSELF AND YES IT WAS HOTTER THAN BLUE BLAZES INSIDE. I FELT LIKE CHOPPED LIVER. AM I NOT AS GOOD AS THE OTHER PEOPLE WHO BROUGHT THEIR CAR IN FOR SERVICE? I PAID MY BILL JUST LIKE THEM AND DID NOT ARGUE OR ANYTHING. JUST DID'T SEEM RIGHT. ANOTHER THING I'M 65 YEARS OLD AND HAVE TROUBLE WITH MY LEGS AND CAN'T WALK FOR ANY DISTANCE. SORRY FOR THE COMPLAINT, BUT I WAS UPSET WHEN I LEFT THE DEALER SHIP AND WANTED TO LET SOMEONE KNOW JUST HOW I FELT. ALL THE OTHER TIMES I VISITED YOUR DEALERSHIP WAS A GOOD EXPERIENCE. DEE HOGSTROM More

My first oil change on my 2011 Sonata. Also had an elusive rattle which they found and fixed. Joe was very professional and friendly. No wait. Car ready when promised. Even washed the car while it was elusive rattle which they found and fixed. Joe was very professional and friendly. No wait. Car ready when promised. Even washed the car while it was there. Same positive experience as when I bought the car. More

OUTSTANDING experience with Tye in sales, Russ the GM, Wes the Sales Mgr, and Alex in finance. Could not have asked for more! We bought two cars within one weekend! They were all courteous, fair, hig Wes the Sales Mgr, and Alex in finance. Could not have asked for more! We bought two cars within one weekend! They were all courteous, fair, highly informative and very polite. Really a top notch crew! Jeane More

JOE IS THE BEST. HE ALWAYS CALLS WHEN HE SAYS HE WILL. HE ALWAYS EXPLAINS WHAT HE IS FIXING AND HE ALWAYS TRYS TO FIT IT ALL INTO MY SCHEDULE. I KNOW I CAN DEPEND ON HIM TO BE HONEST WITH ME. MY ENGINE LITE ALWAYS EXPLAINS WHAT HE IS FIXING AND HE ALWAYS TRYS TO FIT IT ALL INTO MY SCHEDULE. I KNOW I CAN DEPEND ON HIM TO BE HONEST WITH ME. MY ENGINE LITE HAS COME ON MANY TIMES--ALWAYS FOR A DIFFERENT REASON. HE HELPS ME NOT TO GIVE UP AND GET FRUSTRATED ABOUT IT. More

Ross Bright did an outstanding job of helping me set up my appointment when I stopped by the dealership the week before for service to my 2010 Sonata. The day of my appointment he was prompt in coming to my appointment when I stopped by the dealership the week before for service to my 2010 Sonata. The day of my appointment he was prompt in coming to me and greeting me and remembering me and helping me with the service I needed on my Sonata. This was my first visit to Chapman as I had purchased and serviced my Sonata when I was living in Tucson. Now that I am a resident of Scottsdale I will continute to get service at Chapman and will always ask for Ross Bright as my Hyundai Service Advisor. More

I received received excellent service on both of my I received received excellent service on both of my Hyundais since coming here from another dealership. Even though it is further from my home, I ha I received received excellent service on both of my Hyundais since coming here from another dealership. Even though it is further from my home, I have been treated very well and have been given coupons and discounts on service. This is really important as I know that maintenance is necessary to avoid costly repairs later on. I have been taken advantage of and ripped off by another dealer who not only didn't repair my car,but charged way too much money after finding another problem which turned out to be a lie. I will continue to have my cars serviced at your dealership as long as your customer service remains like it is. Very friendly, both Ross and Joe and they are honest and don't try to sell you something that you don't need. More

My experience with Chapman has always been positive. I also work as a supervisor for customer service and support, so I know quality when I see it. From buying my car, to the follow up and service, I'm t also work as a supervisor for customer service and support, so I know quality when I see it. From buying my car, to the follow up and service, I'm thrilled with this company. It is obvious they care about their customers and provide world class customer satisfaction. I recently received a card in the mail for $10 oil change. I was blown away by the price and excited to take them up on the offer. When I came in, not only was my oil changed, but my car washed as well....WOW! THAT IS GOING THE EXTRA MILE! I really appreciate everything you do and wish more companys would model themselves by your example. Truely, Erin Scanlin, proud Sonata owner More

I took my car in because it was sputtering. It was early afternoon on a Friday. I discussed the problem with Joe in the service department and he told me that it would probably be Monday before I would get afternoon on a Friday. I discussed the problem with Joe in the service department and he told me that it would probably be Monday before I would get it back because it was late on Friday and on Saturday he only had one technician working but he would try his best. So I expected to spend the weekend without my car. But happily, on Saturday morning I received a call from Joe that my car was already done. I was very glad. More

John was a wonderful sales rep to work with. He answered any and all questions and put up with Bill's "weird" sense of humor. He was patient while we spent a few days doing some figuring and makin answered any and all questions and put up with Bill's "weird" sense of humor. He was patient while we spent a few days doing some figuring and making decisions. Melissa was friendly and very knowledgeable with the finances and title change on our trade in. Overall this was a great experience. More

Very courteous staff. Hyundai cars have proven quality as we have experienced them. We own two Hyundais now and we liked the sales personnel at this office as well as the service manager's orientation lec as we have experienced them. We own two Hyundais now and we liked the sales personnel at this office as well as the service manager's orientation lecture - which he gave to us personally because we could not make the scheduled group presentation. More