Chapman Las Vegas Dodge Chrysler Jeep Ram

When you take you vehicle to the dealer, you expect it to be fixed, since they build it, they should know how to fix it. They did NOTHING to my truck. it was there from 7-24 to 8-2 They said they took it on be fixed, since they build it, they should know how to fix it. They did NOTHING to my truck. it was there from 7-24 to 8-2 They said they took it on many test drives to diagnose the problem. They said they could not find the problem so I should just pick it up, or the manager can drive MY truck to his house a couple of days to see if he could get it to have issues. I informed him (Adan) that the only way that it will have an issue is to take it over the mountain pass, which I would have to take it over to get it home. He said that they cannot do that, or make any accomidations to allow me to do it so they could properly diagnose and repair my truck. So my only option was to pick it up and NEVER take it back to them. When I picked up my truck I noticed that thier so called exhaustive diagnosis put only 4 miles on my truck! That thing doesnt even warm up in 4 miles! I bought my truck from Integrity, which closed down. I never had a problem with them, they were always willing to help you get back on the road, Chapman just wanted me to take my problems elsewere. No problem, I also will not buy another Dodge product knowing that there are no reputable dealer service departments left in So. Nevada More

When I arrived at Chapmans my first visit,Louis Came up asked me if he could help me, I told him I had purched a used 2009 chrysler 300 from down the street, he was kinbd enought to direct me to where He i asked me if he could help me, I told him I had purched a used 2009 chrysler 300 from down the street, he was kinbd enought to direct me to where He introduced me to Gage Garrison who got me in for the service I need . Let me say this I was looking for a dealer and thww service I got and way i was treated I found the dealer. I am the kind of person if i get a raw deal I don't usually raise a lot of cane and tell everyone i see. But my experince With chapmans and people that helped me. I want to thank you and you gained a customer which I also tell people about my experince there Thank You Byron Nichols More

Gage was very courteous and helpful. Requiring a minimum of 250 words is silly, I was there for my first LOF on my new Challenger SRT and since Gage was so courteous and helpful I thought I would complete t of 250 words is silly, I was there for my first LOF on my new Challenger SRT and since Gage was so courteous and helpful I thought I would complete the survey and mention him. He also helped me pair my iPhone which had recently become unpaired. Gage was very courteous and helpful. Requiring a minimum of 250 words is silly, I was there for my first LOF on my new Challenger SRT and since Gage was so courteous and helpful I thought I would complete the survey and mention him. He also helped me pair my iPhone which had recently become unpaired. Gage was very courteous and helpful. Requiring a minimum of 250 words is silly, I was there for my first LOF on my new Challenger SRT and since Gage was so courteous and helpful I thought I would complete the survey and mention him. He also helped me pair my iPhone which had recently become unpaired. More

Excellent customer service, greated upon arrival, explained what would be done and how long it would take. It took 1 hour less than anticipated, then I had a weird noise after service, so went back. explained what would be done and how long it would take. It took 1 hour less than anticipated, then I had a weird noise after service, so went back. They rode around the block and took care of the noise immediatley. I appreciated that they didn't try to upsell anything, just took care of what needed to be taken care of with courtesy. More

Denys was very friendly and helpful. She kept us informed of everything that went on with our vehicle. The service was very quick, which we were not accustomed to. When we picked up our vehicle, N informed of everything that went on with our vehicle. The service was very quick, which we were not accustomed to. When we picked up our vehicle, Nate assisted us. He was very knowledgeable and answered a few of our questions. We are are sure to return! More

I thought the Prices charged and those quoted for additional recommended services were exhorbitant. I will only use your shop if I think it is necessary for specialized diagnostics related to my Chry additional recommended services were exhorbitant. I will only use your shop if I think it is necessary for specialized diagnostics related to my Chrysler. I have shopped some of the quoted services and find a well-regarded inde[endent charginf 2/3 of your prices. More

Working with my service advisor Tony Santos has been a true pleasure. Never have I had the trust and confidence in an individual when having service performed at a dealership. Every time I call he eithe true pleasure. Never have I had the trust and confidence in an individual when having service performed at a dealership. Every time I call he either responds right away or I get a call back within minutes, I would highly recommend Chapman Dodge to anybody! Sincerely, Mike Augason More

The service department has always been very helpful when it came to servicing my Automobiles. I would recomend and have lots of people to Chapman Dodge.I have bought 7 car from Chapman and I will buy anothr it came to servicing my Automobiles. I would recomend and have lots of people to Chapman Dodge.I have bought 7 car from Chapman and I will buy anothr when the time comes to buy Rocco was a great sales man to work with. More

Mr. Nicosia This was ther second time I have had body Mr. Nicosia This was ther second time I have had body work completed at Chapman. I will not use your facility for body repair service again. For Mr. Nicosia This was ther second time I have had body work completed at Chapman. I will not use your facility for body repair service again. For vehicle sevice, Michael Reynolds was my service advisor. I will be back for vehicle service because of him and the satisfactory service I have received. I brought ny vehicle in for body repair on Monday 21st of June. I called Torrey (young lady) on wednesday the 23rd to see how the body service on my vehicle was progressing. Torrey did not say when it would be done but to call back on Thursday 24th. I did let her know that I was planning on going out of town on the weekend. She said that she would try to get my vehicle finished by at least Friday. I told her that I had to work on Friday and needed to have the vehicle by at least 2:30pm. When I called her on Friday (two times) the last being around 1:00pm she told me that she did not think it would be done in time. So, I had to exchange the small vehicle I had from Enterprise for a bigger vehicle. At approximately 2:30pm I had to get some things out of my vehicel for my weekend trip. I was escorted back to my vehicle by an employee and when I got to the vehicle the Body Service man was just finishing up with my vehicle. The Body Service man said he would have his part completed within ten minutes. Why could Torrey not have known the vehicle would have been finished? I had to rush back to Enterprise and had to call into work and let them know I would be more than likey be late. Then Torrey referred to another individual at her counter in front of me as bald guy to make things worse. I almost said something but held my being upset with her disrespectful attitude. How unprofessional of her. Just wanted to let you know why I will not return for any body service in the future. Dennis k Dillard Sr Cell #(702) 348-5936 More

Service Rep and Service Manager were on the money when it came to my Truck. Very informative when it came to all my questions. I had a very pleasant experience. Mike and Anthony, Thank you!!................. came to my Truck. Very informative when it came to all my questions. I had a very pleasant experience. Mike and Anthony, Thank you!!............................................................ More