Chapman Las Vegas Dodge Chrysler Jeep Ram

It took 2 days to get to and service my car not unreasonable but when my car was ready it was dirtier than when I brought it in. So before I could go anywhere with my car I had to go get it wash wh unreasonable but when my car was ready it was dirtier than when I brought it in. So before I could go anywhere with my car I had to go get it wash which cause me even more delay. That why the overall rating was a 3. More

I hate how long it takes to have service performed even with an appointment. I was there for over 2 hours. I sat in my car for a little bit before I was helped. Then I waited over 2 hours for the servic with an appointment. I was there for over 2 hours. I sat in my car for a little bit before I was helped. Then I waited over 2 hours for the service. And lastly, I waited outside for over 10 minutes for my car after I was advised it was ready. The rep was nice though and told me it would be two hours, but that was after I was obviously there and I would have planned my day differently if when I made the appointment I was told it was going to be over 2 hours. More

Exceptional Service and all in a timely manner. Nate was very informative, letting me know the progression of my vehicles service all done in a friendly professional manner. He is an asset to the Dealership very informative, letting me know the progression of my vehicles service all done in a friendly professional manner. He is an asset to the Dealership. What impressed me more was Nate's immediate courtesy in the ease of dropping my vehicle off and again the ease of picking it up right at the end of the day. Thanks for a very special service. More

The new "pay your service advisor" system is inconvenient. It's not always easy to find the service advisor. I brought my jeep in for a 90,000 mile service and afterwards had problems with inconvenient. It's not always easy to find the service advisor. I brought my jeep in for a 90,000 mile service and afterwards had problems with my car shaking at high speeds. The issue was my tires being too worn, but to get to that answer and get the problem fixed, I had to wait two hours on a Monday morning, just to be told I needed new tires. Then I had to come back again on a Thursday to get my new tires. The "best" part was getting a snippy call from an overworked lady at the dealership on Monday morning. AFTER spending 2 hours at the dealership, to be told I needed new tires, I get a condescending phone call from a woman saying that I missed my scheduled appointment that day!!!! When I called back to tell her I didn't miss my appointment, all she said was "oh". My service advisor is nice and the service area is much nicer looking than it used to be (it used to be creepy), but the service and coordination still need to improve quite a bit. More

I was very pleased with the work done. Obviously just about everyone believes they are overcharged on repair work, and paying more in labor than the part doesn't help either. But even at that, I am very about everyone believes they are overcharged on repair work, and paying more in labor than the part doesn't help either. But even at that, I am very satisfied with the overall experience. Okay I'll add a few more words. More

I had my car towed in on a Monday afternoon. It was not looked at until Wednesday or Thursday. They could not find anything wrong with the car, which is fine. I had other things to be checked out which th looked at until Wednesday or Thursday. They could not find anything wrong with the car, which is fine. I had other things to be checked out which the findings were not explained. Nate was great! I was thinking about buying a Grand Cherokee but if I can not get the car serviced in a reasonable time frame, wh bother? More

Overall service I have received has always been outstanding. The service personnel are friendly and courteous. I would definitely recommend this dealership to anyone with a dodge vehicle for servi outstanding. The service personnel are friendly and courteous. I would definitely recommend this dealership to anyone with a dodge vehicle for service. Anthony is an outstanding technician who has always provided me with 125% professionalism. Thank you very much. More

While my vehicle was in for repair 150 miles away due to a catastrophic failure, theese guys tried their best to help me with the problems I was having with another dealership. They took the time to help m a catastrophic failure, theese guys tried their best to help me with the problems I was having with another dealership. They took the time to help me as best they could. They were nice and courteous. When I got my vehicle home I had to bring it to them because the other dealer did not properly fix the problem. They have been great! I have purchassed 2 vehicles from this dealer in the past and have been very pleased with the way they treated my family and myself, the price and their comitment to doing the best that they can possibly do. More

I scheduled an appointment at 8:30 on a Monday to have a leak in the AC checked (water was leaking on the the passenger side floor board). I called around 3:30 on Tuesday to find out why I had not heard any leak in the AC checked (water was leaking on the the passenger side floor board). I called around 3:30 on Tuesday to find out why I had not heard anything yet and found out that it had not been looke at yet and wouldn't be until the next day. I had to go pick my vehice up because I had to have it. Why did I even schedule and appointment for Monday if they weren't even going to look at it until Wednesday? I was told that the time was just an appointment to drop the vehicle off. That is the most ridiculous thing I've ever heard. Because of this experience, I will NEVER buy a vehicle from Chapman Dodge and I will NEVER recommend the dealership to anyone I know. More

Comfortable lounge, nice people, made me feel welcome, also the lady who helped me with transfer of title for warranty was great, and the finance man Gene. All good, for sure there are dealers between my also the lady who helped me with transfer of title for warranty was great, and the finance man Gene. All good, for sure there are dealers between my house and you but I will go to you because of what I saw, just got the car. More