Chapman Las Vegas Dodge Chrysler Jeep Ram

Chapman D-C-J has not kept up with the changes in the Chrysler Corporation presence in Las Vegas. At one time there were more than twice the current number of dealerships in the valley. Now there are on Chrysler Corporation presence in Las Vegas. At one time there were more than twice the current number of dealerships in the valley. Now there are only three, Chapman (central valley), Prestige (northwest valley), and Towbin (southeast valley). Chapman does not have enough service bays, or technicians to handle the increase in service requirements after Chrysler Corporation pulled the franchises from the other dealers. Case in point: I arrived at the dealership at 7 AM with an appointment for routine maintenance, and a service issue that was not corrected properly at the last service. I was told that I would have to leave the car for at least a day and a half because there were 25 vehicles ahead of me. I said I have an appointment made well in advance. The service writer told me they were backlogged with about 25 cars from previous days, and they could only guarantee that the routine scheduled maintenance would be completed. Other manufacturers dealerships have gone to two shifts of technicians, and are open from 7 AM to 9 PM and in some cases, midnite. Obviously, those dealerships have made a commitment to customer service after the sale. Something that seems to elude Chapman. Chapman should take a lesson from the competition and not play the only place in town game. More

Replaced the necessary things to keep the car safe (brakes) and to be able to utilize the space in the back of the SUV (hatch lock). Very little wait to have the car accepted for service and very reas (brakes) and to be able to utilize the space in the back of the SUV (hatch lock). Very little wait to have the car accepted for service and very reasonable time for it to get done. This is my second time at Chapman for mechanical work and I am amazed at how all he people who work the service department are busy, busy busy, yet remain cordial to the customers and will stop what they are doing to ask them what they need (without them having to stand around for a long time before someone notices that they are there). I've said it before and I'll say it again; management has made it the best service department that I've ever been in and my guess is that it's accomplished by hiring people with the "right stuff" and apparently keeping them happy to be working there. More

I love to visit this dealer. The service is always performed well, and the service people go above and beyond to make me feel very satisfied. I always leave Chapman in a better mood, with a better car performed well, and the service people go above and beyond to make me feel very satisfied. I always leave Chapman in a better mood, with a better car. I have never had any reason to be dissatisfied with the service department of this dealer. More

Anthony has assisted me with my other car and his service has been EXCEPTIONAL!!!! Would definitely recommend him to my friends and family. Used to go to Desert Chrysler before they closed and was happy to has been EXCEPTIONAL!!!! Would definitely recommend him to my friends and family. Used to go to Desert Chrysler before they closed and was happy to find a place that is very friendly and convenient. More

Adan did a pretty good job at keeping me informed and sent the information via internet as well as calling me to inform me of the maintenance needing to be repaired.. He even went above and beyond by wai sent the information via internet as well as calling me to inform me of the maintenance needing to be repaired.. He even went above and beyond by waiting after hours for me to get there to pick up my vehicle.. I truly appreciate him for his Excellent service. More

bought a used dodge ram 3500, at another dealer out of area. got honest, not sugar-coated, answers to my questions. received service that i will recommend in future to my friends and will return for serv area. got honest, not sugar-coated, answers to my questions. received service that i will recommend in future to my friends and will return for servicing in the future. will look up recommended service on ram 3500, 2005; plan on keeping my newest vehicle in shape for towing my '05 rubicon wrangler and a camper shell for the out of town off-road vacations. on the road again, as willie says. More

Gage was very helpfull with the knowledge of our waranty info, on what was covered. He did a great job of letting us know the cost before the work was done and nailed it to the dollar..Thanks Gage for the info, on what was covered. He did a great job of letting us know the cost before the work was done and nailed it to the dollar..Thanks Gage for the great experience. Donald Castillo....Give that man a raise....... More

I sent you a personal e- mailregarding my experience.Mike Reynolds was very good and as I said he could and should teach the kid that checked me in and Robert Singelton customer service. Mike is the reason Reynolds was very good and as I said he could and should teach the kid that checked me in and Robert Singelton customer service. Mike is the reason I will br returning to your dealership.and I do appriciate the emails and concern you have shown me over the bad experience I had. More

I have been having transmission trouble for a while and it is not being fixed.Also the #4 injector tube keeps cracking and no one know why. These issues need to be addressed. I am starting to become upset it is not being fixed.Also the #4 injector tube keeps cracking and no one know why. These issues need to be addressed. I am starting to become upset with your service department.They don't care. More

I just wanted to say, that the service I receive every time is fantastic. I don't have my papers handy or I would be able to tell you the names. But all of the people from the intake person to the servi time is fantastic. I don't have my papers handy or I would be able to tell you the names. But all of the people from the intake person to the service writer, I receive excellent service! Eventhough the dealer is cross town, I will drive the extra miles to have my Jeep serviced by you. More