Chapman Las Vegas Dodge Chrysler Jeep Ram

you really have a great team in your service department. i would exceptionally like to thank mr. tony santos for his outstanding customer service. he represents your team to be top notched!! he had recentl i would exceptionally like to thank mr. tony santos for his outstanding customer service. he represents your team to be top notched!! he had recently coordinated fixing a window problem that was under warranty and had also coordinated fixing my front brakes. looking forward to having more future visits. thank you... More

This was my first visit to this service station and it was a great experience. Robert Singleton was my point of contact and he kept me up to date throughout the day, working with me as well as my persona was a great experience. Robert Singleton was my point of contact and he kept me up to date throughout the day, working with me as well as my personal mechanic. I did not have an appointment but your staff was able troubleshoot and have all repairs completed and me driving by 4P, AWESOME JOB! Plus, the cost were reasonable too. I will most definitly recommend this service station to all my friends. More

This was my first time to this service station. I have to say it was a great experience. Robert was my point of contact and he kept me up to date throughout the day, working we me and my personal mechani to say it was a great experience. Robert was my point of contact and he kept me up to date throughout the day, working we me and my personal mechanic. Plus, I was able to have all repairs completed in all in the same day, no appointment was made. I will definitly recommend this service station to any of my friends. More

I'm very pleased with the service at Chapman. Tony Santos has always been very knowlegeable and accomadating. I rely on his recommendations and feel he has been honest and truthful in his recommendat Santos has always been very knowlegeable and accomadating. I rely on his recommendations and feel he has been honest and truthful in his recommendations. I have owned Chrylers for 25 years and will continue. More

I was an Integrity Las Vegas customer before they closed and had a negative experience with dealership repair shops. That changed with Chapman Las Vegas. My first visit - which is on the opposite side of t and had a negative experience with dealership repair shops. That changed with Chapman Las Vegas. My first visit - which is on the opposite side of town for me was a good experience. Since being a customer and with at least 4 visits now It is getting better each time. From the time I drop off to pick up everyone is very helpful and always friendly. I went in for a simple oil change but it was discovered i had a water pump leak. I was going on a long trip and if the repair tech had not found that leak who knows what could have happened on that trip. There was no other "symptoms" of the leak from a driver's viewpoint. My car was not in for a major repair and therefore not scheduled for the main shop. Since I was leaving on a trip I needed my car back. Gage called me and found out I was going on a long trip, he asked if I could leave the car since they were booked in the main shop. I got a call from Gage later that afternoon that he and Mike were able to get my car in the shop early and they finished the repairs that same day! What a pleasant surprise! My car lease ends at the end of the year, I plan on going to Chapman for the new car. More

My Dealer in Davenport, IA should take lessons from Tony Santos in friendly service. Mr. Santos was very helpful and explained everything as it occured.We are traveling through going back to Davenport, IA Santos in friendly service. Mr. Santos was very helpful and explained everything as it occured.We are traveling through going back to Davenport, IA and needed an oil change. Great Service Thank you very much. More

Took my truck in for four by four failure. Everything was covered by my warranty, and the work was completed in a timely manner. The only complaints that I have are the fact that my truck was not washed unti covered by my warranty, and the work was completed in a timely manner. The only complaints that I have are the fact that my truck was not washed until I asked it to be when it was brought out on it's return and the process that went into getting a rental vehicle. Would have loved a loaner car from the dealership instead of having to go through enterprise rental car. The car was paid for, but I had to pay for all of the taxes associated with the rental. Also, the process to get the rental took a lot longer than I had hoped. Overall, not a bad experience. Ben was extremely helpful, and because of his professionalism I will return for future service. More

With the exception of being sent an email telling me my appointment was for 7:00 am and an employee telling me that they don't open until 7:30 am all was good. Cut and paste from original confirmation appointment was for 7:00 am and an employee telling me that they don't open until 7:30 am all was good. Cut and paste from original confirmation below: Hello Thomas Dimmick, Thank you for choosing Las Vegas Dodge when servicing your vehicle.Your appointment has been received and forwarded to one of our Service Representatives. Please consider this appointment time set for 4/10/2010 07:00 AM unless you hear from us prior. Mike Nicosia Las Vegas Dodge (702) 457-1061 visit us online @ www.lasvegasdodge.com e-mail me @ MikeNicosia@chapmanchoice.com I suggest getting your times together if you plan on having repeat business. I prefer bringing my vehicle to the dealership for service because techs are more reliable. More

Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next I go for service! Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next time I go for service! More