Chapman Las Vegas Dodge Chrysler Jeep Ram

I was an Integrity Las Vegas customer before they closed and had a negative experience with dealership repair shops. That changed with Chapman Las Vegas. My first visit - which is on the opposite side of t and had a negative experience with dealership repair shops. That changed with Chapman Las Vegas. My first visit - which is on the opposite side of town for me was a good experience. Since being a customer and with at least 4 visits now It is getting better each time. From the time I drop off to pick up everyone is very helpful and always friendly. I went in for a simple oil change but it was discovered i had a water pump leak. I was going on a long trip and if the repair tech had not found that leak who knows what could have happened on that trip. There was no other "symptoms" of the leak from a driver's viewpoint. My car was not in for a major repair and therefore not scheduled for the main shop. Since I was leaving on a trip I needed my car back. Gage called me and found out I was going on a long trip, he asked if I could leave the car since they were booked in the main shop. I got a call from Gage later that afternoon that he and Mike were able to get my car in the shop early and they finished the repairs that same day! What a pleasant surprise! My car lease ends at the end of the year, I plan on going to Chapman for the new car. More

I'm very pleased with the service at Chapman. Tony Santos has always been very knowlegeable and accomadating. I rely on his recommendations and feel he has been honest and truthful in his recommendat Santos has always been very knowlegeable and accomadating. I rely on his recommendations and feel he has been honest and truthful in his recommendations. I have owned Chrylers for 25 years and will continue. More

My Dealer in Davenport, IA should take lessons from Tony Santos in friendly service. Mr. Santos was very helpful and explained everything as it occured.We are traveling through going back to Davenport, IA Santos in friendly service. Mr. Santos was very helpful and explained everything as it occured.We are traveling through going back to Davenport, IA and needed an oil change. Great Service Thank you very much. More

Took my truck in for four by four failure. Everything was covered by my warranty, and the work was completed in a timely manner. The only complaints that I have are the fact that my truck was not washed unti covered by my warranty, and the work was completed in a timely manner. The only complaints that I have are the fact that my truck was not washed until I asked it to be when it was brought out on it's return and the process that went into getting a rental vehicle. Would have loved a loaner car from the dealership instead of having to go through enterprise rental car. The car was paid for, but I had to pay for all of the taxes associated with the rental. Also, the process to get the rental took a lot longer than I had hoped. Overall, not a bad experience. Ben was extremely helpful, and because of his professionalism I will return for future service. More

Will never come back!!!!! The positively worst service i have ever had!!!!!!I was not given what i was promised,and my truck sat at your place for almost 2 weeks.That is a disgrace!!!Robert Singleton should have ever had!!!!!!I was not given what i was promised,and my truck sat at your place for almost 2 weeks.That is a disgrace!!!Robert Singleton should not be in a customer service position,as he had no answers,and gave no service.. Thank You, Bruce Graham More

With the exception of being sent an email telling me my appointment was for 7:00 am and an employee telling me that they don't open until 7:30 am all was good. Cut and paste from original confirmation appointment was for 7:00 am and an employee telling me that they don't open until 7:30 am all was good. Cut and paste from original confirmation below: Hello Thomas Dimmick, Thank you for choosing Las Vegas Dodge when servicing your vehicle.Your appointment has been received and forwarded to one of our Service Representatives. Please consider this appointment time set for 4/10/2010 07:00 AM unless you hear from us prior. Mike Nicosia Las Vegas Dodge (702) 457-1061 visit us online @ www.lasvegasdodge.com e-mail me @ MikeNicosia@chapmanchoice.com I suggest getting your times together if you plan on having repeat business. I prefer bringing my vehicle to the dealership for service because techs are more reliable. More

Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next I go for service! Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next time I go for service! Gage was extremely helpful...I hope he is there next time I go for service! More

I was very pleased in with the service that I received from my service advisor. I was also pleased in with the repairs that was done to my car. I would highly recommend your Dodge dealer to my friends i from my service advisor. I was also pleased in with the repairs that was done to my car. I would highly recommend your Dodge dealer to my friends if they needed service on there Chrysler, Dodge and Jeep Products. More

Tony was an excellent customer service rep who took extreme care of my truck and completely understood my needs and expectations! He always informed me of every aspect of repair for my vehicle so I was extreme care of my truck and completely understood my needs and expectations! He always informed me of every aspect of repair for my vehicle so I was never worried about the outcome! He would take special care to answer all of my questions and inform me of any possible costs and how much how they were beforehand, so i could decide on what else I may have wanted them to perform.. A wonderful dealership with wonderful people! Thank you! Alisa Conley More

Tony Santos was very helpful and returned phone inquiries. They did a thorough job on the repair and were cooperative. They performed the job in a timely manner and found that it was covered by w inquiries. They did a thorough job on the repair and were cooperative. They performed the job in a timely manner and found that it was covered by warranty so the cost was minimal. They washed the car and everything was in order. Thanks for the good job. More