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Chapman Las Vegas Dodge Chrysler Jeep Ram

Las Vegas, NV

4.7
1,189 Reviews

3470 Boulder Hwy

Las Vegas, NV

89121

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1,189 Reviews of Chapman Las Vegas Dodge Chrysler Jeep Ram

April 19, 2022

The service department very good team they change my oil change overall they did a good job thank you More

by Difredoayala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
May 03, 2022 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon! Your Friends at Chapman Las Vegas Dodge

May 03, 2022 -

Difredoayala responded

I took my Dodge Ram 1500 on Friday 4/29/22 morning for emergency they didn’t want to take the truck or even read the computer very disappointed with the service department 🤫🤢

April 06, 2022

I Made an appointment for oil change. I showed up 30 minutes early. So that 30 minutes is on me. at the 3 hour mark I was told "just another 20 minutes" I sat there 4 HOURS for an oil More

by kai.hurley
Customer Service
Recommend Dealer
No
Employees Worked With
Unknown
Apr 07, 2022 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Kai.Hurley our sincere apologies that you had such a poor experience. That is never our intent. I spoke with Veronica, your service advisor to try & determine where we went wrong. No question the current times for our LOF service is too long. We are in the process of adding 30 additional service bays & when they are completed (next month!) the wait time will be reduced to 45 minutes or less. Veronica recalled letting you know that while we didn't have the specific brand you'd requested we did have the synthetic & you told her to proceed. Is that different then what you recall? We appreciate hearing from you & will use your input to improve our service. Thank You, Don Hamrick, GM

May 23, 2022 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We would like to apologize for your less than 5-star experience. It is always our goal to provide the very best of service to all our valued customers. Veronica recalled letting you know that while we didn't have the specific brand you'd requested we did have the synthetic & you told her to proceed. Thank you for your review and please let us know if there is anything we can assist with in the future.

March 30, 2022

From the moment I walked in the door the service was unbelievable JT was above and beyond miraculous with helping me with the paperwork and getting my license plate registered. I’m very thankful! I woul More

by donnab
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JT, Chris Ivan, , Don Hamrick, Amber Clay
May 03, 2022 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Las Vegas Dodge

January 11, 2022

Roy Roderiques is my service tech and is first class. He has always been good with me> I would recommend him to anyone needing service. Thank you, Roy! Brian Givani More

by Brian Givani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Roderiques
Jan 27, 2022 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

Jan 27, 2022 -

Brian Givani responded

Roy is first class & your lucky RO have him

December 08, 2021

Scott Reber and team are awesome , will always go to them for car or truck buying More

by Pamandskip
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Reber, Chapman Auto Marketing
Jan 27, 2022 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We appreciate you sharing the positive feedback on your experience. We take pride in serving our customers and hope to see you again soon!

November 07, 2021

DO NOT LOOK at this dealership.for used cars!!! They are shiesters. Waste of time. Was interested in an SUV. The salesman I communicated via text was busy when I got to the dealership so was given a differe More

by LT
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina, Charles and Zach
May 12, 2022 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We would like to apologize for your less than 5-star experience. It is always our goal to provide the very best of service to all our valued customers. Thank you for your review and please let us know if there is anything we can assist with in the future. Your Friends at Chapman Las Vegas Dodge

May 12, 2022 -

LT responded

They lost a sale. I bought my car elsewhere. Interesting you took 7 months to respond.

May 12, 2022 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We do apologize we had shortages in staff and are catching up, congratulations on your new vehicle. Have an amazing day.

July 30, 2021

My parents just bought a vehicle from Brent and his customer service was amazing. He improved the quality of our lives with this purchase. I plan to upgrade my vehicle soon and Brent will be my go-to s More

by TyBaker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent
Aug 02, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you very much for taking the time to write a glowing review. We are still here to assist you. We wish you a peaceful and peaceful journey. - Your Friends at Chapman Las Vegas Dodge

July 23, 2021

We had the best experience working with Jeremy. He was very professional and nice. We will definitely be back when we purchase our next vehicle. Every employee that we came in contact with were extremel More

by Spencer.austin24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy , Rod Loving
Jul 26, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Jeremy is incredible! We are delighted to have him on board! - Your Friends at Chapman Las Vegas Dodge

July 15, 2021

Would you care to experience "Total Happiness"...As I Received..On 7/13/2021..... A Beautiful Symphony....As the steps are completed...With Total Dedication.....To all Activities: A Thank-You Video.... More

by jhnnglover
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KAYLA, JEREMY, TJ
Jul 19, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

Thank you for taking the time to write a review. We're delighted to hear you had such a positive experience! - Your Friends at Chapman Las Vegas Dodge

July 09, 2021

Had an issue on my Jeep and contacted service. Within minutes I had a call from Ben Morris with all of the valuable information I was looking for. Saved me hundreds and hours of hassle with a courtesy ph More

by JJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Morris
Jul 12, 2021 -

Chapman Las Vegas Dodge Chrysler Jeep Ram responded

We'd like to thank you for sharing your thoughts on your experience. We take pride in providing excellent service to our customers and look forward to seeing you again soon! - Your Friends at Chapman Las Vegas Dodge

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