Chapman Mazda

Last service visit was great! Keith in the service dept was great to work with! Thanks so much for your positive and friendly attitude! It really made the experience more than just Keith in the service dept was great to work with! Thanks so much for your positive and friendly attitude! It really made the experience more than just a routine oil change. More

Chapman Mazda - Great Dealer and Great Service Department. I purchased my 2007 Mazda Rx-8 from Chapman Mazda, and have had all my service and oil changes done there. Usually because I have an Owner's club Car I purchased my 2007 Mazda Rx-8 from Chapman Mazda, and have had all my service and oil changes done there. Usually because I have an Owner's club Card the oil change is $10.00, however, when i arrived for the 70,000 mile oil change, I was quoted $29.99. I mentioned I had the Owner's Club Card, and Sally McNulty (my Service Representative) explained that Chapman had change to the new price because their costs had risen since the Owner's Club had been originally created. I thought for a moment, and then realized that this was understandable. After all, since 2007 I have have had 13 oil changes at that $10.00 price (once every 5000 miles), so I can't complain. When I told this to Sally she thanked me for understanding the situation. During the inspection that accompanies the oil change, the tech noticed that I had two worn motor mounts, and I had these replaced. Sally checked and discovered they were covered by my extended warranty and so this only cost me my $100.00 deductible. So that was also a pleasant surprise. This service experience was not an aberration. Every time I have had service done at Chapman Mazda, it has been an excellent experience, and they have kept my Rx-8 in excellent condition. More

Bait & Switch 3 words for the Chapman Mazda Service Department: BAIT AND SWITCH! I purchased a brand new Mazda a few years back and have gotten all of my maintain 3 words for the Chapman Mazda Service Department: BAIT AND SWITCH! I purchased a brand new Mazda a few years back and have gotten all of my maintainces done by them. With the purchase of my new CX-9, I got LIFETIME Oil Changes for $10! What a great deal! I know that by going to the dealership they will find new and ingenious ways to bring that cost up by finding things wrong with it. I was fine with that. HOWEVER...when I went in on Saturday morning, they found no other things to fix. Great. I go to pay for it and it's $36+. This is nearly 4 times the cost of my $10 LIFETIME Oil Change. I was told by the service writer that they got rid of that plan and no longer honor it. Needless to say, I will no longer be going to the dealership to purchase anything or get my repairs done there. Also, I will not be buying another Mazda because of this. More

New car purchase My Chapman Mazda experience was over the top incredible due in large part to one Tim Murphy and JP in finance !! I will be back. My Chapman Mazda experience was over the top incredible due in large part to one Tim Murphy and JP in finance !! I will be back. More

Service Center The service center was amazing. I had a great experience. The employees were very nice and helpful. I will be going back as well as recommending them. The service center was amazing. I had a great experience. The employees were very nice and helpful. I will be going back as well as recommending them. More

New Vehicle Service Purchased my 2014 Mazda CX-5 from Chapman in Oct 2013 and this was the first service visit. The service representative I usually work with (John Benne Purchased my 2014 Mazda CX-5 from Chapman in Oct 2013 and this was the first service visit. The service representative I usually work with (John Bennett) was not available so Sally stepped in and booked my vehicle in for service. Sally was delightful and very friendly. She kept me abreast of the vehicle's status and I was on my way about 1.5 hours later. The process went very smooth, cost was reasonable, and they even washed the vehicle. I live in Goodyear but will still bring my vehicle to Chapman for future servicing and have recommended them to my friends as well. I was treated with the same level of high customer service as when I bought the vehicle. More

Service Maintence Brought Mazda 3 in for service maintenance. The greeting from Keith was very friendly and professional and made us feel at home. We waited for an hou Brought Mazda 3 in for service maintenance. The greeting from Keith was very friendly and professional and made us feel at home. We waited for an hour and half and were out of there. Car serviced, washed and a friendly goodbye. Would recommend!!! :) More

Our experience initially began with an internet inquiry with Michael Knox. He was very helpful in our research phase. When it came time for our test drive, Michael was with another customer, so Tim Murph with Michael Knox. He was very helpful in our research phase. When it came time for our test drive, Michael was with another customer, so Tim Murphy stepped in. He was very helpful in not just TELLING but SHOWING all of the many features of the CX 5 Grand Touring we were interested . Sadly another dealership neglected to do that. We don't negotiate on pricing, ( don't have the patience) We asked what plainly and simply what was the lowest price he would accept. Happlly the number came within 73 dollars of what we had in our minds. The good news didn't stop there. Jose Pelayo was able to get us an even lower interest rate for our financing and saved us roughly $60 per month. I would recommend that anyone considering a new Mazda purchase, to seek out Either Michael Knox or Tim Murphy for any questions. They are a great team! More

I will never purchase from Chapman Mazda again, that's for sure! I dealt with David on the weekend of Feb 15th, 2014. He is actually a really nice guy! Not sure why he works for them! David was a that's for sure! I dealt with David on the weekend of Feb 15th, 2014. He is actually a really nice guy! Not sure why he works for them! David was a pleasure to work with from beginning to end through my first used car purchase. It was the Finance Director, Jose Pelayo, and the Sales Manager, Kim, who were rude and just plain liars. My partner and I had negotiated with David to have some things included in the purchase and we thought everything was said and done...then we went back into the finance office with Jose and he informed us that the extras that we thought would be included in the purchase price were actually not and we would have to pay for them separately. We began questioning Jose about this and after telling us that there was no way that they could include those things he was very quick to say, "You can go talk to David about that, I don't deal with these things. You were supposed to have these things resolved before you guys came in here." ...and trust me, I have an impeccable memory about things that are said to me... So we go back outside to talk with David about this and we hear Jose telling David and Kim that he doesn't deal with this stuff. Next enter Kim. He sits down in David's chair and asks us what is going on. We tell him that we negotiated with David to have these things included in the purchase, that we essentially wanted THEM to pay for it, and he says, "Yeah, we can't do that." We ask him if there is any way he can add in some other things (car accessories, etc.) or take money off of the car purchase price to make up to the $750 worth of extra product we thought we were going to have included. He tells us "No, there is no way we can reduce this invoice price. We don't just have $750 to give you." After a few more exchange of words he says, "Well, I can take off $250 from the invoice price." I respond with, "But you just said that you couldn't take ANYTHING off of the price." He says, "Well, I can't take $750 off, but I can take $250 off..." So at this point I'm furious. I had already been lied to twice. Whether they meant to lie to me or not, they made themselves liars by what they said, not what they meant. We took the deal anyway and we went back into the finance office to make a deal. As we are running through the numbers, I notice a $228 VTR charge listed as "optional." I ask, "What is this? Can I take it off since it's listed as optional?" Jose begins to explain what it is and tells me that we cannot remove it because it has already been installed. I say, "...so, it says optional but it doesn't mean what it says, right?" and he remains silent. I ignore it and continue through the papers. I asked him a few more questions, some of which he would respond with "Oh, don't worry about that, that's irrelevant." and I would say, "Well, can you tell me anyway?" For example, there was a document that had a section for the car's MSRP/NADA value. I asked, "Why isn't this number in here? Can you put it in there?" He says, "Oh, don't worry about that, it's irrelevant." I say, "Ok, but can you please put it in there?" "You don't need it. You have your purchase price here" *he points to odometer number* "No, that's the odometer reading. The purchase price is down here...but I want the NADA value in there. Can you write it in?" He looks at me as if he had just seen a ghost and reluctantly says, "...um...ok...um...I'll do it just for you." He wrote that number in so slowly, as if waiting for the world to end at any moment. He was silent after that as he waited for me to inspect it and finish reading through the document. That NADA number was $636 less than the purchase price AFTER that $250 "discount" that we received, a 4.6% difference in value and purchase price. But it was really not the price of the car that bothered us, it was the way things were handled and how things that were said (written down in the case of the "optional" VTR) were not held up. Our request was NOT included, he actually WAS able to take money off from the car price, and VTR was NOT optional. Pay attention to what these sales people say...or in this case DON'T say or mean. This was our VERY FIRST car purchase from a dealer with financing and Chapman Mazda ruined the experience for me. More