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Chapman Mazda
Phoenix, AZ
606 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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606 Reviews of Chapman Mazda
February 20, 2014
I will never purchase from Chapman Mazda again, that's for sure! I dealt with David on the weekend of Feb 15th, 2014. He is actually a really nice guy! Not sure why he works for them! David was a that's for sure! I dealt with David on the weekend of Feb 15th, 2014. He is actually a really nice guy! Not sure why he works for them! David was a pleasure to work with from beginning to end through my first used car purchase. It was the Finance Director, Jose Pelayo, and the Sales Manager, Kim, who were rude and just plain liars. My partner and I had negotiated with David to have some things included in the purchase and we thought everything was said and done...then we went back into the finance office with Jose and he informed us that the extras that we thought would be included in the purchase price were actually not and we would have to pay for them separately. We began questioning Jose about this and after telling us that there was no way that they could include those things he was very quick to say, "You can go talk to David about that, I don't deal with these things. You were supposed to have these things resolved before you guys came in here." ...and trust me, I have an impeccable memory about things that are said to me... So we go back outside to talk with David about this and we hear Jose telling David and Kim that he doesn't deal with this stuff. Next enter Kim. He sits down in David's chair and asks us what is going on. We tell him that we negotiated with David to have these things included in the purchase, that we essentially wanted THEM to pay for it, and he says, "Yeah, we can't do that." We ask him if there is any way he can add in some other things (car accessories, etc.) or take money off of the car purchase price to make up to the $750 worth of extra product we thought we were going to have included. He tells us "No, there is no way we can reduce this invoice price. We don't just have $750 to give you." After a few more exchange of words he says, "Well, I can take off $250 from the invoice price." I respond with, "But you just said that you couldn't take ANYTHING off of the price." He says, "Well, I can't take $750 off, but I can take $250 off..." So at this point I'm furious. I had already been lied to twice. Whether they meant to lie to me or not, they made themselves liars by what they said, not what they meant. We took the deal anyway and we went back into the finance office to make a deal. As we are running through the numbers, I notice a $228 VTR charge listed as "optional." I ask, "What is this? Can I take it off since it's listed as optional?" Jose begins to explain what it is and tells me that we cannot remove it because it has already been installed. I say, "...so, it says optional but it doesn't mean what it says, right?" and he remains silent. I ignore it and continue through the papers. I asked him a few more questions, some of which he would respond with "Oh, don't worry about that, that's irrelevant." and I would say, "Well, can you tell me anyway?" For example, there was a document that had a section for the car's MSRP/NADA value. I asked, "Why isn't this number in here? Can you put it in there?" He says, "Oh, don't worry about that, it's irrelevant." I say, "Ok, but can you please put it in there?" "You don't need it. You have your purchase price here" *he points to odometer number* "No, that's the odometer reading. The purchase price is down here...but I want the NADA value in there. Can you write it in?" He looks at me as if he had just seen a ghost and reluctantly says, "...um...ok...um...I'll do it just for you." He wrote that number in so slowly, as if waiting for the world to end at any moment. He was silent after that as he waited for me to inspect it and finish reading through the document. That NADA number was $636 less than the purchase price AFTER that $250 "discount" that we received, a 4.6% difference in value and purchase price. But it was really not the price of the car that bothered us, it was the way things were handled and how things that were said (written down in the case of the "optional" VTR) were not held up. Our request was NOT included, he actually WAS able to take money off from the car price, and VTR was NOT optional. Pay attention to what these sales people say...or in this case DON'T say or mean. This was our VERY FIRST car purchase from a dealer with financing and Chapman Mazda ruined the experience for me. More
by cc14the2
Employees Worked With
David, Jose Pelayo, Kim
February 17, 2014
I appreciated the friendliness and kindness of both Jim and Michael. My van had just been totalled due to an accident that wasn't my fault and I was not happy about having to buy a new vehicle. They made and Michael. My van had just been totalled due to an accident that wasn't my fault and I was not happy about having to buy a new vehicle. They made the process go smoothly and I love my 2013 Mazda3! More
by Marisa13
Employees Worked With
Jim Duncan and Michael Knox
February 17, 2014
Worked with Paul regarding a used car purchase. Both he and management worked with my family and I to make this deal happen. Would gladly do business with them again....great people to work with. and management worked with my family and I to make this deal happen. Would gladly do business with them again....great people to work with. More
by ptudisco1
Employees Worked With
Paul Tufano
February 06, 2014
Michael Knox went above and beyond to get me in my new Mazda 6. They didn't have the color I wanted in stock but got it in an hour. I left disgusted after dealing with Avondale Mazda and it was a pleasure Mazda 6. They didn't have the color I wanted in stock but got it in an hour. I left disgusted after dealing with Avondale Mazda and it was a pleasure dealing with these folks. They have me fair trade value and a great price on my 6. More
by mkorz21
Employees Worked With
Michael Knox
February 02, 2014
Drove from Ahwatukee all the way to Bell Rd. to buy a used Mazda CX-5 from another dealer. The other dealer told me the car was there at lunch time, but said it was sold after I made the 45 minute drive used Mazda CX-5 from another dealer. The other dealer told me the car was there at lunch time, but said it was sold after I made the 45 minute drive. Out of curiosity, if not frustration, I stopped in Chapman Mazda to see if they had any used CX-5s. No luck with the used car, but one of the managers, Kim, suggested I might be surprised at what they could do on a new one. Honestly figured the price would be more than I'd be willing to pay for new, but after putting numbers together we were closer than I'd imagined. Eventually I paid just a little more than the used car I was originally going to buy! This is our second new Mazda from Chapman and both times felt like I was dealing with friendly professionals and not the typical high pressure smoke and mirrors types employed at some other dealers. I'd certainly recommend Chapman Mazda. The whole experience was about as pleasant as car buying can get. More
by tstl1
Employees Worked With
Michael, Kim, Jim
January 27, 2014
I used USAA car buying service to lead me to Chapman Mazda. Chapman Mazda's price was the best in the valley and the transaction could not have been better. Jeff Andre was my salesman and he was excella Mazda. Chapman Mazda's price was the best in the valley and the transaction could not have been better. Jeff Andre was my salesman and he was excellant in every way. I appreciate the no pressure attitude of the sales team. Highly recommended company! More
by davidppeterson
Employees Worked With
Jeff Andre
January 24, 2014
I came in with a major issue with my manual transmission. With my previous experience with manual transmissions I believed that I had a bad release bearing. In my experience I've never had that happen in und With my previous experience with manual transmissions I believed that I had a bad release bearing. In my experience I've never had that happen in under 50,000 miles. I understood that the powertrain warranty did not cover most clutch components and actually expected to pay more than the estimate. I approved the work and they found out that not only was the bearing bad but it had siezed and was frozen to the shaft within the housing. The work took a week, but you have to understand work involved to know why I was amazed that that was it. Blake kept me well up to date with everything as it happened. When something unexpected happened to delay the work he notified me promptly and even offered me a free rental. Overall, there is not enough I can say about Blake and Chapman Mazda's service dept. Because of the problem with bell housing causing internal issues all was covered by the warranty. Even without that, I would still feel the same way. I feel I was not only treated fairly, but treated right. If you need service on your Mazda I can't think of anywhere better. More
by jtreynoldson
Employees Worked With
Blake Beaman
January 19, 2014
I get my Mazda serviced regularly at Chapman Mazda, I really like their Service Dept. Everyone is very friendly and helpful and they always communicate clearly about what work needs to be done and why. really like their Service Dept. Everyone is very friendly and helpful and they always communicate clearly about what work needs to be done and why. I highly recommend Chapman Mazda and their Service Department! More
by LG1965
Employees Worked With
John Bennett
January 15, 2014
First off, I want to say that customer service was excellent. I dealt with John, and he was professional and courteous throughout (!). When I forgot my discount coupon at home, he even went so far as excellent. I dealt with John, and he was professional and courteous throughout (!). When I forgot my discount coupon at home, he even went so far as to print me an extra one. They also hooked me up with a loaner car for the day from the Enterprise near by. Between dropping off my car and getting the loaner, it only took about 30 minutes, which was excellent. Enterprise was also had excellent customer service, and gave me a brand-new car for the day. That said, I had a few concerns after my visit: 1. The cost. Chapman advertised a major tune-up for approx. $250 dollars (rental car included). Mine ended up costing $650+ taxes after a $50 discount. Albeit that I had a couple more fluids changed, this still seems a bit pricey for the work done. Nonetheless, one expects to pay more when they go to a dealer because they're using genuine parts, fluids, etc. 2. I asked them to check out some minor engine shuddering that occurs when the vehicle is completely stopped. They couldn't repeat the condition, but attributed it to 'varnish' build-up. They removed this build-up for free, but charged me $120 for the inspection of this condition. Unfortunately the car still shudders, but a little bit less than before. After doing some research online, I found out that this is a very common problem with the Mazda 3. Apparently the engine mounts are junk, and when the compressor kicks in you really feel it throughout the car. Not much can be done about this, other than replacing all the mounts (expensive). If the car fan is off, the shuddering doesn't occur. 3. They wanted $200 to replace the battery. I'll be doing this myself for less than that. They also wanted $300 to fix a door lock that sticks. I'm going to try to find cheaper. Again, the customer service was amazing, and I was very impressed with how quickly they got all work done (it went in at 9am, was done at 4:30pm). After posting my original review, Chapman followed up with me to address all of my concerns, and I'm satisfied with how they addressed them. They even offered to explain their pricing system line by line, which was appreciated. Accordingly, given the high level of customer service and follow-up, I would consider Chapman for future service. More
by MazdaFan251
Employees Worked With
John & others
