Chapman Mazda

Worked with Paul regarding a used car purchase. Both he and management worked with my family and I to make this deal happen. Would gladly do business with them again....great people to work with. and management worked with my family and I to make this deal happen. Would gladly do business with them again....great people to work with. More

I appreciated the friendliness and kindness of both Jim and Michael. My van had just been totalled due to an accident that wasn't my fault and I was not happy about having to buy a new vehicle. They made and Michael. My van had just been totalled due to an accident that wasn't my fault and I was not happy about having to buy a new vehicle. They made the process go smoothly and I love my 2013 Mazda3! More

Blake was very helpful. What I needed done. Was done in a timely manner. I would recommend Blake and Chapman Mazda. If you need service. a timely manner. I would recommend Blake and Chapman Mazda. If you need service. More

Michael Knox went above and beyond to get me in my new Mazda 6. They didn't have the color I wanted in stock but got it in an hour. I left disgusted after dealing with Avondale Mazda and it was a pleasure Mazda 6. They didn't have the color I wanted in stock but got it in an hour. I left disgusted after dealing with Avondale Mazda and it was a pleasure dealing with these folks. They have me fair trade value and a great price on my 6. More

Drove from Ahwatukee all the way to Bell Rd. to buy a used Mazda CX-5 from another dealer. The other dealer told me the car was there at lunch time, but said it was sold after I made the 45 minute drive used Mazda CX-5 from another dealer. The other dealer told me the car was there at lunch time, but said it was sold after I made the 45 minute drive. Out of curiosity, if not frustration, I stopped in Chapman Mazda to see if they had any used CX-5s. No luck with the used car, but one of the managers, Kim, suggested I might be surprised at what they could do on a new one. Honestly figured the price would be more than I'd be willing to pay for new, but after putting numbers together we were closer than I'd imagined. Eventually I paid just a little more than the used car I was originally going to buy! This is our second new Mazda from Chapman and both times felt like I was dealing with friendly professionals and not the typical high pressure smoke and mirrors types employed at some other dealers. I'd certainly recommend Chapman Mazda. The whole experience was about as pleasant as car buying can get. More

I used USAA car buying service to lead me to Chapman Mazda. Chapman Mazda's price was the best in the valley and the transaction could not have been better. Jeff Andre was my salesman and he was excella Mazda. Chapman Mazda's price was the best in the valley and the transaction could not have been better. Jeff Andre was my salesman and he was excellant in every way. I appreciate the no pressure attitude of the sales team. Highly recommended company! More

I came in with a major issue with my manual transmission. With my previous experience with manual transmissions I believed that I had a bad release bearing. In my experience I've never had that happen in und With my previous experience with manual transmissions I believed that I had a bad release bearing. In my experience I've never had that happen in under 50,000 miles. I understood that the powertrain warranty did not cover most clutch components and actually expected to pay more than the estimate. I approved the work and they found out that not only was the bearing bad but it had siezed and was frozen to the shaft within the housing. The work took a week, but you have to understand work involved to know why I was amazed that that was it. Blake kept me well up to date with everything as it happened. When something unexpected happened to delay the work he notified me promptly and even offered me a free rental. Overall, there is not enough I can say about Blake and Chapman Mazda's service dept. Because of the problem with bell housing causing internal issues all was covered by the warranty. Even without that, I would still feel the same way. I feel I was not only treated fairly, but treated right. If you need service on your Mazda I can't think of anywhere better. More

I get my Mazda serviced regularly at Chapman Mazda, I really like their Service Dept. Everyone is very friendly and helpful and they always communicate clearly about what work needs to be done and why. really like their Service Dept. Everyone is very friendly and helpful and they always communicate clearly about what work needs to be done and why. I highly recommend Chapman Mazda and their Service Department! More

First off, I want to say that customer service was excellent. I dealt with John, and he was professional and courteous throughout (!). When I forgot my discount coupon at home, he even went so far as excellent. I dealt with John, and he was professional and courteous throughout (!). When I forgot my discount coupon at home, he even went so far as to print me an extra one. They also hooked me up with a loaner car for the day from the Enterprise near by. Between dropping off my car and getting the loaner, it only took about 30 minutes, which was excellent. Enterprise was also had excellent customer service, and gave me a brand-new car for the day. That said, I had a few concerns after my visit: 1. The cost. Chapman advertised a major tune-up for approx. $250 dollars (rental car included). Mine ended up costing $650+ taxes after a $50 discount. Albeit that I had a couple more fluids changed, this still seems a bit pricey for the work done. Nonetheless, one expects to pay more when they go to a dealer because they're using genuine parts, fluids, etc. 2. I asked them to check out some minor engine shuddering that occurs when the vehicle is completely stopped. They couldn't repeat the condition, but attributed it to 'varnish' build-up. They removed this build-up for free, but charged me $120 for the inspection of this condition. Unfortunately the car still shudders, but a little bit less than before. After doing some research online, I found out that this is a very common problem with the Mazda 3. Apparently the engine mounts are junk, and when the compressor kicks in you really feel it throughout the car. Not much can be done about this, other than replacing all the mounts (expensive). If the car fan is off, the shuddering doesn't occur. 3. They wanted $200 to replace the battery. I'll be doing this myself for less than that. They also wanted $300 to fix a door lock that sticks. I'm going to try to find cheaper. Again, the customer service was amazing, and I was very impressed with how quickly they got all work done (it went in at 9am, was done at 4:30pm). After posting my original review, Chapman followed up with me to address all of my concerns, and I'm satisfied with how they addressed them. They even offered to explain their pricing system line by line, which was appreciated. Accordingly, given the high level of customer service and follow-up, I would consider Chapman for future service. More

Chapman Mazda did the job I asked them to do and did it will I waited. It was the Mazda's first service and I was a bit anxious about what to expect, but Blake made it easy. will I waited. It was the Mazda's first service and I was a bit anxious about what to expect, but Blake made it easy. More